Latest Passenger Handling News
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Canada: Halifax Stanfield Airport Introduces Passenger Assistance Robots
Halifax Stanfield International Airport is testing two passenger assistance robots under a pilot project with Maritime Robotics.
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Alaska Airlines Introduces ID Verification at Automated Bag Drop Units
Alaska Airlines has added identity verification to its Automated Bag Drop units at Seattle-Tacoma and Portland international airports.
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US: CBP Introduces Biometric Passenger Processing at LAX
US CBP has rolled out Enhanced Passenger Processing (EPP) technology at LAX's Tom Bradley International Terminal and Terminal 7.
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London Luton Airport Launches 'Lilo Exchange' to Tackle Holiday Waste
London Luton Airport (LTN) has launched a summer initiative to reduce plastic waste generated by holidaymakers: the LLA Lilo Exchange.
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Schiphol Airport Installs New Baggage Lifting Aids
Schiphol Airport has installed a series of new baggage lifting aids at all of its 385 workstations to reduce employee fatigue.
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TSA Introduces New Security Lanes for Families at US Airports
DHS has launched a new "Families on the Fly" programme aimed at making airport security easier for families during the summer.
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Southwest Airlines to Introduce Assigned Seating from January 2026
Southwest Airlines is introducing assigned seating on flights from 27 January 2026—marking a shift from its open boarding process.
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London Gatwick Prepares for Strong Summer
London Gatwick is gearing up for a busy summer with the installation of new passenger screening technology.
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TSA Ends Shoes-Off Requirement at US Airport Security Checkpoints
Passengers flying from US domestic airports will no longer need to remove their shoes at TSA security checkpoints following a policy shift.
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New SmartGate Kiosks Installed at Sydney Airport
Sydney Airport has installed a set of eight new Australian Border Force (ABF) SmartGate kiosks at its T1 International Terminal building.
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New Enhanced Passenger Processing System Implemented at ORD
The CDA has initiated an alliance with CBP to improve the international arrival experience at O'Hare International Airport.
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Port Authority Announces Measures to Manage Summer Travel at JFK Airport
PANYNJ has announced an operational plan to manage traffic and reduce delays at John F. Kennedy International Airport (JFK).
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UK: Government Confirms e-Gate Allowance for European Travel
e-Gates will shortly be available for use by British citizens travelling into Europe, as revealed in a statement made by the Prime Minister.
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MCO Launches Identity Verification Technology for International Arrivals
Orlando International Airport (MCO) and U.S. Customs and Border Protection have introduced a new biometric identity verification system.
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American Airlines to Launch Free Inflight Wi-Fi
American Airlines has announced plans to offer complimentary inflight Wi-Fi to AAdvantage members from January 2026, sponsored by AT&T.
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E-Gate Rollout Expanded to Improve Airport Border Control in Saudi Arabia
The Saudi Data and Artificial Intelligence Authority (SDAIA) has deployed 152 automated e-gates at airports across Saudi Arabia.
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BAGTAG and Ink Innovation to Integrate Digital Bag Tags into Airline Check-In Systems
Ink Innovation and BAGTAG have announced a partnership to integrate digital bag tag technology into the Ink passenger handling ecosystem.
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London Gatwick Completes Transition to CT Security Scanners
London Gatwick Airport has upgraded its security scanners, allowing passengers to keep electronic devices and liquids in their cabin bags.
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IATA Advocates for Digital Identity Adoption
IATA has urged the aviation sector to accelerate the adoption of digital identity technologies to enhance security and efficiency.
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Revealed: Airlines Most Likely to Lose Luggage in the UK
A new study conducted by Ink Digital has revealed the top ten airlines most likely to misplace passenger luggage in the UK.
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Beonic and JFKIAT Implement AI-Driven Solutions at JFK Terminal 4
Beonic has partnered with JFKIAT, the operator of JFK Terminal 4, to implement AI-driven solutions that improve passenger flow management.
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Québec City Airport Trials New Customised Security Screening Line
CATSA has introduced a new customised screening line at Québec City Jean Lesage International Airport (YQB).
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Birmingham Airport Unveils Two New Passenger Screening Lanes
Birmingham Airport has announced the addition of two new passenger screening lanes in anticipation of its busiest year to date.
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Pittsburgh International Airport's New Pilot Addresses Travel Disruptions
Pittsburgh International Airport's new pilot programme aims to address common travel disruptions such as lost luggage and gate changes.