The Chicago Department of Aviation (CDA) has unveiled a number of new tools designed to reduce travel stresses and improve experiences for neurodivergent passengers, as well as those with sensory sensitivities.
New sensory maps, instructional videos and accessibility resources are set to be introduced at O’Hare and Midway International Airports.
The new sensory maps, which are available here, provide visual guides to both airports and highlight high- and low-sensory areas throughout the terminals in order to aid those looking to plan their routes.
Highlighting where to expect high, low or medium sensory input, the maps also show the locations of security checkpoints as well as places pre-disposed to having larger, more dense crowds.
Icons on the map show locations with artwork, seating, low lighting, natural lighting, high or low noise levels, strong smells and other sensory factors travels may want to consider when planning their trip through either O’Hare or Midway.
CDA Commissioner Michael McMurray said:Under Mayor Johnson’s leadership, improving accessibility at Chicago’s airports is one of our highest priorities.
The travel experience can be stressful and overwhelming at times, but we are committed to creating a welcoming, inclusive and supportive environment for people who experience sensory sensitivities and for all passengers at O’Hare and Midway.
The CDA has also released a series of ‘point-of-view’ videos demonstrating what passengers can expect at different stages of both the arrival and departure process at Chicago’s airports, as well as social stories featuring step-by-step visual guides to prepare travellers the airport experience.
Finally, the CDA will supply sensory bags containing fidgets, headphones, visual aids and other tools to support travellers, which will be available from airport information desks.
Commissioner Rachel Arfa of the Mayor’s Office for People with Disabilities, said:I am proud that our teams at the Mayor's Office for People with Disabilities and the Chicago Department of Aviation partnered to continue advancing accessibility in our airports.
As we design accessible experiences, accessibility for our neurodiverse community is a priority. With the launch of new sensory-friendly resources, along with staff training, we are all building an inclusive travel experience at our airports.
