This article first appeared in the Airport Industry-News magazine, Issue 1 2022.
We look at how a partnership between T-Systems and Frequentis will drive the digital transformation, improving flexibility and resilience, while increasing commercial success.
Aviation’s recovery from pandemic losses requires a lot more than just returning passengers for it to recoup the shortfalls. Reducing airport operator costs is not enough; airports need to look at becoming more flexible, efficient and resilient if they are to even survive.
The lack of air travel during the pandemic has also led to a knowledge loss at airports because of staff cutbacks, adding to the challenge. To fully recover, the focus must be on new processes and technology that will allow airports to improve resource allocation and streamline operations; for this, digitalisation is key. This is a continuous process for airport operators and other involved stakeholders. The ability to act in unpredictable circumstances and potential crises is mandatory. Airport operators must therefore adapt their organisation to the ‘new normal’, preparing for the future and new working methods.
Introducing the Airport Operations Plan (AOP) is a prerequisite for harmonising and synchronising processes and services, with the Network Operations Plan as the link between the airspace and infrastructure on the ground.
Like any other business, airports need a high-quality service to attract customers, which include not only airline passengers but also cargo, retailers, security, ground handlers and airlines, among others. Passenger experience depends on a streamlined process between a whole network of players to keep them moving and ensure any disruptions are dealt with and resolved as promptly as possible. Improving customer experience from door to destination also requires the consideration of all phases of the journey. For this to work, information silos need to be removed and replaced with efficient, modernised processes allowing shared situational awareness across all stakeholders, so they can collaborate effectively.
Use the form opposite to get in touch with Frequentis AG directly to discuss any requirements you might have.