04 Feb 2020 - 07 Feb 2020
Let Your Airport Experience Take Off to a new stratosphere this coming 4-7 February 2020 at Equip Global 3rd Customer Experience Management for Airports Summit. Come together at the world’s premier networking and learning platform for Airport Operators & Aviation Authorities to discuss and share insightful experiences on enhancing and adding value to your customer travel experience.
At this year’s Summit, you will discover how your airport can create a seamless customer experience journey, improve operational efficiency, streamline airport processes and reduce waiting time using the latest technologies and innovation, explore how your airport can create a unique airport brand identity, integrate your cultural identity into your airport terminal operations and creating a sense of place within your airport for your customers. PLUS! You will also hear about how you can effectively recognize your consumer preferences to create a strong commercial proposition and drive actionable change using consumer data. Here, you will hear about proven strategies to improve your entire Customer Journey, what you are constantly looking to do!