World Passenger Experience Forum

The World Passenger Experience Forum will take place on 14–15 June 2023 in Dubai, UAE.

The event will bring together stakeholders to discuss passenger behaviour, data collection and usage, and physical, digital and emotional experiences. It will also be a platform to discuss technological advancements, use cases, and process improvements in airport operations management, passenger management and more. Attendees will hear from regional and international airports about development and expansion plans, as well as explore case studies and participate in a technology innovation showcase session.

Key aims for the forum:

• Make the passenger journey easier, quicker and safer
• Improve ancillary revenue and scale gains
• Discover the right methods to automate passenger services and improve operational efficiency
• Explore opportunities to boost the digital experience through enabling passenger journeys
• Learn ways to hyper-personalise services
• Identify ways to reduce the number of human interfaces and touchpoints
• Manage the requirements of stakeholders to deliver a seamless passenger experience
• Make travel more enjoyable and boost loyalty
• Sectors in attendance include airports, airlines, airport planning and design firms, facility management and maintenance, border control and customs, airport service providers, aviation authorities, and duty-free and retail.

Read more about the World Passenger Experience Forum and register for your tickets here.

The event is organised by Great Minds Event Management.