JFKIAT to Launch an AI-Powered Contactless Retail Concept at JFK T4

JFKIAT, the operator of Terminal 4 at John F. Kennedy International Airport, has announced a partnership with SSP America and Zippin to launch a contactless retail concept using artificial intelligence technology.

Zippin’s new technology will operate within Camden Food Express, located at Gate B 42. The retail location offers a grab-and-go food and beverage selection that uses AI technology for contactless shopping.

Contactless Retail Concept
JFK T4 is the first airport to feature Zippin’s contactless, frictionless retail technology

Throughout the shopping experience, Zippin’s AI system identifies the items customers take from the shelves and builds a virtual cart accordingly. Upon entering the store through turnstiles, customers tap their credit card, which will be automatically charged with the value of their shopping when they leave.

Gary Jacobus, Senior Vice President of Business Development for Zippin, said:

“Zippin is honored to be partnered with JFKIAT and SSP America to bring our checkout-free technology to the millions of passengers traveling through JFK International Airport. Consumers have come to expect frictionless, technology driven experiences that make eating on-the-go easy, enjoyable and fast. Zippin allows guests to get in, take what they want and leave within seconds rather than minutes, so they are able to get on with their trip.”

This partnership with SSP America and Zippin marks JFKIAT’s most recent development towards a contactless customer experience in Terminal 4. The announcement follows their partnership with Hudson earlier this year to launch a multi-brand automated retail concept that features items from Brookstone, Apple, Beats, Bose, and Burt’s Bees, as well as the first-ever Automated Teddy Machine from Build-A-Bear Workshop®.

Hudson's Retail Concept at JFK T4
In October 2021, JFKIAT announced a partnership with Hudson for a new automated retail concept

JFKIAT plans to continue expanding its range of products and retailers to enable a contactless customer experience within T4.

Speaking of JFKIAT's newest partnership, Roel Huinink, President and CEO of JFKIAT, said:

“We are thrilled that JFK T4 has become the first airport location to feature Zippin’s innovative retail concept. We have continued to innovate T4’s offerings in the wake of the COVID-19 pandemic and enabling a more contactless customer journey is critical to our mission to provide customers with a safe, seamless experience. This partnership with SSP America and Zippin, launching just as we enter the holiday travel season, is our latest initiative to enable a fully digital purchasing process at T4.”

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