London Gatwick Airport has partnered with technology provider Veovo to develop a new Integrated Airport Control (IAC) System, aimed at improving operational decision-making through predictive analytics and data integration.
The initiative is part of Gatwick’s move towards Total Airport Management, a model that leverages data and automation to anticipate and respond to operational demands. Central to this development is the creation of a Virtual Control Room—an interface designed to consolidate key information, including real-time data, performance indicators, and alerts.
The IAC system will integrate information from multiple parts of the airport ecosystem, including airlines, air traffic control, immigration, ground handling, and security. It is intended to give all stakeholders a shared and current understanding of airport operations, enabling a more coordinated response to emerging issues.
Developed with support from Veovo’s technology partners, Amorph Systems, the platform is being rolled out in phases. Initially developed for specific use cases, it is now being scaled to more than 35 operational areas within the airport.
Neil Harvey, Head of Operations at London Gatwick said:The future of airport operations lies in predictive decision-making. With Veovo, we are building a system that provides a clear operational picture and proactively guides the right actions to minimise disruptions and enhance efficiency. This is about building fantastic passenger journeys, optimising resources, and improving on-time performance.
Key features of the IAC system include:
- A centralised dashboard for live monitoring of flight operations, passenger movement, and transport connectivity
- Forecasting tools and automated alerts for potential disruptions due to weather, scheduling changes, or fluctuations in passenger arrivals
- Queue management insights for check-in and security processes
- AI-generated operational suggestions based on historical trends and live data
James Williamson, CEO of Veovo, said:Our technology turns data into predictions and action, allowing Gatwick Airport to move beyond reactive operations to more joined-up, automated decision-making. It’s about creating an airport that sees ahead and takes proactive action to improve the overall performance of the airport.
