Passengers at Pittsburgh International Airport (PIT) can now report and track lost property online 24/7, following the launch of a new digital service.
The system, which became available on 11 August, is part of the airport’s “We Got You” initiative, aimed at improving support for passengers and staff during unexpected situations. It allows travellers to submit details of missing items, receive automated updates, and monitor claim progress through PIT’s lost property webpage.
Previously, passengers had to telephone or email the Information Desk during set hours to report missing belongings. The new portal provides round-the-clock access from any device, with a process designed to be straightforward and accessible.
Elise Gomez, Manager, Customer Experience at the Allegheny County Airport Authority said:We understand how stressful it can be to lose something while travelling, and our goal is to make the recovery process as easy as possible. This new software ensures that passengers can quickly and easily connect with our team, helping us reunite more people with their lost belongings.
The service was developed using research carried out with both passengers and staff by PIT’s Experience and Design team.
Features of the system include:
- Online claims submission with space for detailed descriptions of items
- Real-time updates once an item is located, including shipping progress
- Integration with internal systems to help staff process claims more efficiently
- Mobile-friendly design for use on any device
- 24/7 access for passengers anywhere in the world
Travellers can still contact PIT’s Lost and Found Office by phone during operating hours for items lost in the terminal.
The new system is one of several measures the airport is introducing to improve communication and care in response to travel disruptions.
