SITA, in collaboration with easyJet, has launched its new SITA Agent App, a mobile tool that aims to allow ground crews to assist passengers anywhere in the terminal.
The app gives crew members the technology to print boarding passes, aid in check-in procedures and board passengers anywhere in the airport, reducing the need to spend the day at their desks.
Thus far, the app has been trialled across five different UK airports, including Gatwick Airport. Trials over the last twelve months have seen more than 1,000 ground crew members enrol in the programme, resulting in the printing of more than 40,000 boarding passes, the checking in of over 30,000 passengers and boarding of over 5 million travellers.
easyJet has now stated it intends to roll the app out across its entire network of more than 150 airports within Europe.
Simon Cox, Director of Ground Operations at easyJet, said:The SITA Agent App gives our ground operational teams the freedom to assist customers on the spot helping reducing queues, speeding up check-in, and delivering a more personal, efficient experience. It’s not just a technology upgrade.
The app is a strong example of how we are driving innovation putting both ground crew and customers at the heart of everything we do, and aligning with our vision of a modern, customer-centric airport and allowing us to rethink how we use space and resources at the airport.
