SkySquad Launches at CVG Airport

Hello Airport Assistant. Goodbye, airport stress! This week, Cincinnati/Northern Kentucky International Airport (CVG) is launching SkySquad – a reservation-based curated service to improve the airport experience for anyone who needs an extra hand from curb to gate and back again.

Families and caregivers with young children, seniors, and individuals in need of language services can book a personal airport assistant to help navigate the airport, carry bags, car seats, strollers and more.

skysquad cvg
SkySquad assistants stay with their customers through the boarding process even assisting to the plane door.

Please note throughout Covid-19, all assistants wear cloth facial coverings, socially distance when possible, use hand sanitizer throughout the airport journey and adhere to a staff checklist to ensure they are free of Covid-19 symptoms and exposure.

Upon booking, a SkySquad assistant meets the traveler at their car (for departing passengers) or plane (for arriving passengers). The assistant then provides an extra hand with navigating the check-in process, assisting through security screening and getting settled at the gate. Services are also offered for return flights to navigate getting off the plane, obtaining luggage at baggage claim and securing ground transportation.

Chief executive officer, CVG Airport, Candace McGraw, said:

In addition to being SkySquad’s first expansion outside of its launch markets of Dulles International and Reagan National airports, we’re thrilled to welcome this small business start-up and woman-owned business to CVG. SkySquad offers travelers another level of control and greater piece of mind. We are pleased to continue expanding amenities and services available to our passengers, especially during these difficult times.

SkySquad’s multi-lingual assistants are background checked and security screened by the TSA and FBI and issued badges by the airport. Their training includes customer delivery standards to anticipate needs and assist and expediate through airport processes. While waiting at the gate, SkySquad assistants can help watch luggage while customers use the restroom, purchase food and/or shop. SkySquad assistants stay with their customers through the boarding process even assisting to the plane door.

Chief executive officer, SkySquad, Julie Melnick, said:

SkySquad's mission is to make travel throughout the airport less stressful and more enjoyable. Our service can ease anxiety for parents, caregivers, and loved ones who need assurance that the travel experience is hassle free and easy.

This article was originally published by Cincinnati/Northern Kentucky International Airport.


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