Working with our strategic partner Amor Group (now part of Lockheed Martin), the system is helping to identify and manage congestion, passenger flow and much more.
It gives Dubai a critical edge over competitors by helping to process passengers more efficiently and create an improved customer experience. Giving managers access to real-time figures on movement throughout the facility, the system covers priority areas, including check-in, security, immigration and flight transfer.
The passenger experience is a critical facet of the overall airport operation and in an increasingly competitive market, airports are looking to ensure passengers are processed efficiently and in possession of key information at critical stages of their journey.
The Dubai Airport initiative was part of an end-to-end service delivery measurement programme and the largest of its kind ever undertaken by an airport operator. The project, headed by the leading business technology provider Amor Group (acquired by Lockheed Martin in September 2013), was to deliver intelligent, real-time information to drive better service delivery for passengers
Phase 1 was implemented in 2012 and aimed at delivering real time monitoring and decision support in priority areas including check-in, security, immigration and flight transfer.
Data is gathered from up to 1,000 discreet sensors of various types monitoring every aspect of the airport’s ambience, from temperature to odours. Within this number is nearly 200 Irisys thermal detection counters that feed data via an Irisys communication and database application to Amor’s ChromaACDB. The ACDB displays vital information via operational dashboards accessible on any internet-enabled device, allowing decision makers to immediately address any concerns such as congestion, regardless of their location.
Further sensor deployments are planned which could double the number of Irisys counters used at Dubai International Airport, making it one of the most highly populated Irisys installations.
Memphis International Airport (MEM) has announced that its modernised Concourse B will open on 15th February 2022.
Ford International Airport has launched FLITE to provide companies with grants and testing opportunities for developing air travel solutions.
Mallaghan, leading manufacturer of airport ground support equipment, is seeking to immediately recruit an additional 40 positions.
Liberty Defense Shoe Screening Technology has been awarded the Interagency Partnership Award from the Federal Laboratory Consortium.
Menzies Aviation has announced new ground services contracts with seven airlines in Mexico, where they now operate at 31 airports.
Vanderlande will develop its innovative concept for a self-screening passenger security checkpoint for the US Department of Homeland Security.
Avinor is currently launching multiple contracts across retail, F&B and convenience with a combined value of 830 million euros.
A prototype electric bus developed and manufactured in Lithuania is being tested for passenger transportation at Vilnius Airport.
Perth Airport is installing advanced security screening equipment to upgrade its screening infrastructure across all four terminals.
Glasgow Airport is replacing the LED airfield floodlights with a more sustainable model that is 25% more energy efficient.
John Glenn Columbus International Airport has awarded First Transit a transportation shuttle contract for the airport's rental car facility.
Over the next year, Riga Airport will reconstruct and expand its baggage handling infrastructure, increasing baggage sorting capacity.
To encourage companies operating at Swedavia’s airports to become fossil-free, Swedavia has introduced a special HVO 100 incentive.
3Sixty Duty Free will open a retail outlet at Ontario International Airport in July 2022, following a 10-year concession agreement.
DEN has installed LiveReach Media's AI and machine learning queue management technology to provide wait time information.
CIOs are betting on technology to support industry recovery, according to new findings from SITA’s 2021 Air Transport IT Insights.
VINCI Airports has taken over the operation of Manaus Airport today, under a 30-year concession contract awarded by Brazilian civil aviation.
London Oxford Airport has commenced the New Year with a significant upgrade of its Rescue and Fire Fighting Services (RFFS) to Category 6.
Parsons has been awarded a 12M contract with JetBlue to build a new five-gate passenger terminal at Fort Lauderdale International Airport
Shanghai Pudong Airport has initiated Phase-4 of its expansion project, which will enable the airport to welcome over 100 million travellers.
The William P. Hobby Airport in Houston is the first airport in North America to be awarded 5 stars in the Skytrax World Airport Star Rating.
PHL is planning a major upgrade with complete reconstruction for Taxiway J, located between Taxiway Z and Taxiway Y in Cargo City.
Swissport has extended its partnership with Fiji Airways in New Zealand, supporting operations in Auckland, Wellington and Christchurch.
On 5th January, construction began on a major safety project at Long Beach Airport to improve the airfield for departing commercial aircraft.
Tampa International Airport's new Central Utility Plant is set to improve the efficiency of the airport's heating and cooling systems.
VINCI Airports took over operations at Annecy Mont-Blanc airport on 1 January, bringing its network of French airports up to 12.
Every fall and spring, PHL's Pavement and Grounds team undertakes a project to remove rubber deposits and buildup from the runway surfaces.
TIBAH, a joint venture of TAV Airports and Al Rajhi, signed an agreement to extend its Madinah Airport concession period depending on passenger traffic.
LaGuardia Airport’s Terminal B has won UNESCO’s 2021 Prix Versailles, the global architecture and design award, for best new airport in the world.
Swissport and Hawaiian Airlines have signed a ground services contract for the airline’s operations at the Sydney and Brisbane airports.
Maritime and Mercantile International and Emirates Leisure Retail will act as the master concessionaire for F&B, duty-free in the new terminal at ZNZ.
The Green Baggage Alliance will focus on raising awareness around, and reducing, the environmental impact of baggage throughout its journey.
A new Vanderlande baggage handling system for Shenzhen Bao’an International Airport Satellite Terminal (SZX) went live on 7 December 2021.
The Australian aviation industry will implement a new Code of Practice to help prevent and minimise unruly and violent behaviour.
Quad Cities International Airport has selected Mortenson to lead construction on Project GATEWAY, the airport's terminal renovation project.
The Airport Regions Council (ARC) and EUROCONTROL will reinforce their joint efforts to achieve a sustainable aviation sector in the following decades.
Aerowest Joint Venture and DXC Technology have attained major contracts at Western Sydney International Airport.
The new Oshkosh Strikers were delivered in early December, 2021, and support operations at the Isle of Man Airport (IOM).
Pangiam and Google Cloud collaborate on Project DARTMOUTH to automate cabin baggage screening throughout airport security with AI technology.
DEN is seeking approval to complete the final phase of the Great Hall Project, which includes significant improvements to Jeppesen Terminal.
Domestic and international passengers flying from KUL can now benefit from new SITA biometric-enabled self-service touchpoints.
FedEx's $72.2 million expansion of its air cargo hub at MIA increases the facility's capacity and capabilities.
The new Terminal 1 at JFK promises to offer world-class passenger amenities, advanced security systems, and streamlined roadway access.
Palermo Airport Leverages SITA Technology to Accelerate Its Emission Reduction Ambitions The technology enables airports to measure and manage Scope 3 emis...
AECOM will oversee the design and manage construction for Cargo Terminal 2 and Amiri Flight Facilities at Hamad International Airport.
Airport Authority Hong Kong has unveiled the target to achieve Net Zero Carbon by 2050 at Hong Kong International Airport (HKIA).
The project includes replacing the outdated T1, improving the airfield, and improving transportation connectivity to the airport.
PDX has opened Concourse B, a redeveloped replacement that is bigger and brighter than the previous Concourse A.
Gerry’s dnata has received the ‘Best Station’ accolade at the 2021 Pride of Ground Handling Awards for services at its Islamabad hub.
Travizory Border Security has installed a biometric corridor for traveler screening in Seychelles International Airport.
Hong Kong Air Cargo Terminals Limited (Hactl) has scooped the Sustainability Award, at the Pride of Ground Handling Awards.
Guests at Los Angeles International Airport (LAX) now have the option to valet park their vehicle in the garage across from Terminal 1.
IEG is working in collaboration with the Star Alliance Lounge at Ezeiza Airport (EZE) in Bueno Aires on the LoungeAtlas™ project.
Gatwick Airport and GRIDSERVE will build the Gatwick Electric Forecourt – an electric charging, net zero equivalent to a petrol station.
DEN has installed 86 new self-bag drop systems developed by Materna IPS as part of the airport's newly renovated Level 6.
AUS has been awarded a Level 3+ Accreditation recognising the airport's achievement of becoming carbon neutral.
Lagardère Travel Retail and Aeroporti di Roma (ADR) have announced the opening of the largest store of the world-renowned Aelia Duty free brand.
DFW Airport is working with Mastercard and SITA to grant employees airside access using digital identity technology on their mobile devices.
Papua New Guinea's NiuSky Pacific Limited has selected Frequentis to further improve their critical network infrastructure.
Belfast International Airport has achieved gold level in the 2021 Northern Ireland Environmental Benchmarking Survey.
Mallaghan has launched its new electric airport bus, the Árbus, having already completed successful trials with ABM Aviation.
An exploration of some of the direct and indirect ways airports can decarbonise their operations to reduce their carbon footprint.
The Kansas City Aviation Department is investing in the first wireless, vehicle charging system installed at a U.S. airport.
Guests are now checking out the latest evolution in check-in technology at Dallas Fort Worth International Airport (DFW).
Canada’s first drone delivery operation from within an airport has taken off from Edmonton International Airport.
On 1 December 2021, Swissport provided fueling services for the first ever commercial passenger flight using 100% Sustainable Aviation Fuel.
JFKIAT has announced a partnership with SSP America and Zippin for a contactless retail concept using artificial intelligence technology.
Nice Côte D’Azur has developed a solution with its partners which allows passengers to avoid touching self-service check-in kiosks.
For the 11th time, dnata has been named Ground Support Services Provider of the Year at the 2021 Aviation Business Awards.
LAWA has shared an update on the current and upcoming construction projects at LAX, including the Landside Access Modernization Program.
Blast Deflectors, Inc. has been selected by Bombardier to design an aircraft test facility at Toronto Pearson International Airport.
As of December 01 2021, Swissport is offering professional ground handling services at six additional airports in Chile.
Fraport AG and its partner TAV Airports Holding won the auction for the new concession to operate Antalya Airport (AYT).
SOFIAC has partnered with Aéroports de Montréal to develop a large-scale energy efficiency and greenhouse gas emission reduction project.
Christchurch Airport is committing 400 hectares of its Harewood campus to Kōwhai Park – a new platform for generating renewable energy at scale.
PHL has launched the first phase of its Queue Management System to provide passengers with real-time updates at security checkpoints.
Lagardère Travel Retail Pacific and Australian travel retailer AWPL plan to form a Joint Venture to maximise recovery in the Pacific.
Menzies Aviation has secured an extension to its long-standing ground services partnership with easyJet at 21 airports across Europe.
dnata will oversee the operations of Zanzibar Abeid Amani Karume International Airport’s (ZNZ) newly-built international terminal (T3).
Delhi’s Indira Gandhi International Airport is set to become Net Zero Carbon Emission Airport by 2030, ahead of the IPCC’s 2050 target.
Four aerobridges that will connect Gold Coast Airport passengers to their next journey are being installed as the terminal expansion takes shape.
imageHOLDERS highlight how kiosks mitigate risk and improve efficiency at each point of a typical air-travel trip.
The new APOC - AirPort Operations Center, at Fiumicino Leonardo Da Vinci Airport (FCO) is now operational.
This week, ACI World and Amadeus announced the winners of the Amadeus and ACI World Technology Innovation Awards.
Mars Petcare has announced the launch of a new Airport Certification through its BETTER CITIES FOR PETS™ program.
Smiths Detection's HI SCAN 6040 CTiX scanner has been certified by the TSA under the Accessible Property Screening System program.
Finavia will open the new and spectacular extension of Terminal 2 at Helsinki Airport, Wednesday 1 December 2021.
This year, SITA celebrates the 30th anniversary of WorldTracer, an indispensable tool in helping passengers trace their mishandled bags.
San Diego International Airport has launched the San Diego Flyer, a free electric shuttle bus between SAN and Old Town Transit Center.
With the opening of a new rental car center at Portland International Airport renting a car is easier and more convenient for travelers.
On 17 November, the ‘go-ahead’ for the start of construction works for a new DHL distribution centre at Vilnius Airport was given.
Kempegowda International Airport (BLR) has become the first Airport in South Asia to commission a Rosenbauer Tactical Simulator.
An Taoiseach Micheál Martin has officially opened the newly reconstructed main runway at Cork Airport, which was completed on time and on budget.
Los Angeles World Airports and partners officially opened the Terminals 1 and 2 connector bridge at LAX with a ribbon-cutting ceremony on Nov. 12.
To help airports of all sizes automate and simplify credentialing, Genetec has announced its new Genetec™ Security Center Airport Badging Solution.
Budapest Airport has put its new Main Gate serving staff and partners into operation, located near the double roundabout on main road number 4 in Vecsés.
Finavia will open a new parking hall at Helsinki Airport on 1 December, when the upgraded Terminal 2 will be opened.
Smiths Detection, Microsoft and Heathrow have partnered to Develop an AI Tool to uncover illegally trafficked wildlife concealed in baggage and air cargo.
On November 17, Swedavia’s annual delivery of sustainable aviation fuel was delivered to Stockholm Arlanda (ARN) and used there to refuel aircraft.
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