Airport Management and Airport Operations
SITA technology helps more than 1,000 airports worldwide deliver a hassle-free passenger journey. Our future proof solutions – including single token travel, common use in the cloud, business intelligence, near-field communications (NFC), day of travel services and beacons – are helping transform airports and improve the passenger experience around the world.
Increasing passenger growth coupled with capacity constraints means that operating an airport demands insight and collaboration for the timely allocation of workforces and assets as well as the ability to make the right decisions at the right time to keep things moving.
SITA Airport Management is a suite of integrated software applications designed to support and enhance airport operations from landside to airside, from landing to take off. With SITA Airport Management solution, you have access to real-time data to better anticipate, plan and control your operations, assigning assets and resources more effectively.
SITA Airport Management gives you control of all of your operations from a central point. From service level agreements (SLAs) to passenger communications, from generating billing charges to real-time management of fixed and mobile resources, including staff.
Our AODB underpins A-CDM ensuring all key stakeholders have access to the data and shared KPIs they need to efficiently manage their daily operations.
Baggage Management
Delivering passengers’ bags from A to B may sound simple, but we all know it’s easy for things to go wrong. Passengers also spend a lot of time worrying that their bags will go astray. It’s no surprise then that baggage management is a leading investment priority for airlines, airports and ground handlers.
The SITA 2019 Baggage IT Insights research shows that the total number of mishandled bags has dropped over the past decade. It has plummeted by a massive 47%, from 46.9 million in 2007 to 24.8 million in 2018. The annual bill footed by the industry has also shrunk 43% to $2.4 billion, down from $4.22 billion in 2007.
Everyone in the industry needs to be trying to reduce the rate of mishandled bags, by adopting the latest technology, including tracking.
Baggage Management is the most advanced, comprehensive and flexible baggage solution ever developed. It gives you greater efficiencies, reduced costs and happier passengers. You’ll know precisely where every bag in your care is at every step of its journey. And if luggage should be mishandled, we’ll help you return it to its rightful owner in no time at all.
Airport MSI (Master System Integration)
SITA’s Airport MSI (master system integration) is a customizable blend of integrated professional services and technology, tailored to meet the needs of a new terminal or airport construction.
With Airport MSI, SITA takes responsibility for the production, design, supply, delivery, and integration of the passenger terminal IT and telecommunications. We also take responsibility for other systems that make airport processes faster and more efficient. As a result, the quality of services offered to passengers from arrival at the airport to boarding the aircraft is improved.
Using SITA’s decades of experience in airport IT and telecommunications, Airport MSI ensures the delivered technology aligns with the airport’s concept of operation. It provides the very best experience for everyone using airport facilities – from retailers and passengers to airlines and ground handlers.
SITA BagDrop
Checking in baggage can be stressful for passengers and a bad first impression can set the tone for the whole travel experience. The good news is that with the right bag drop solution, every journey can get off to a great start.
SITA BagDrop enables your passengers to easily check in luggage in as little as 15 seconds by offering more terminal capacity, reduced queues and lower operational costs.
SITA’s various product options offer airlines, airports and ground handlers an off-the-shelf solution to every environment. This includes common-use, multi-airline or dedicated, as well as retro- or new-fit bag drop.
SITA BagDrop is the result of years’ of experience at airports worldwide. This stakeholder knowledge and experience enables a swift and seamless deployment of bag drop into the airport and airline infrastructure.
Application Performance and Service Management
SITA Application Performance and Service Management optimizes and manages end-to-end communication infrastructure and applications with a focus on end-user performance. It enhances the end-user experience of your online applications and keeps you in pace with market-leading technology.
