SITA

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B-1140
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Airport Management and Airport Operations

SITA technology helps more than 1,000 airports worldwide deliver a hassle-free passenger journey. Our future proof solutions – including single token travel, common use in the cloud, business intelligence, near-field communications (NFC), day of travel services and beacons – are helping transform airports and improve the passenger experience around the world.

Increasing passenger growth coupled with capacity constraints means that operating an airport demands insight and collaboration for the timely allocation of workforces and assets as well as the ability to make the right decisions at the right time to keep things moving.

SITA Airport Management is a suite of integrated software applications designed to support and enhance airport operations from landside to airside, from landing to take off. With SITA Airport Management solution, you have access to real-time data to better anticipate, plan and control your operations, assigning assets and resources more effectively.

SITA Airport Management gives you control of all of your operations from a central point. From service level agreements (SLAs) to passenger communications, from generating billing charges to real-time management of fixed and mobile resources, including staff.

Our AODB underpins A-CDM ensuring all key stakeholders have access to the data and shared KPIs they need to efficiently manage their daily operations.

Baggage Management

Delivering passengers’ bags from A to B may sound simple, but we all know it’s easy for things to go wrong. Passengers also spend a lot of time worrying that their bags will go astray. It’s no surprise then that baggage management is a leading investment priority for airlines, airports and ground handlers.

The SITA 2019 Baggage IT Insights research shows that the total number of mishandled bags has dropped over the past decade. It has plummeted by a massive 47%, from 46.9 million in 2007 to 24.8 million in 2018. The annual bill footed by the industry has also shrunk 43% to $2.4 billion, down from $4.22 billion in 2007.

Everyone in the industry needs to be trying to reduce the rate of mishandled bags, by adopting the latest technology, including tracking.

Baggage Management is the most advanced, comprehensive and flexible baggage solution ever developed. It gives you greater efficiencies, reduced costs and happier passengers. You’ll know precisely where every bag in your care is at every step of its journey. And if luggage should be mishandled, we’ll help you return it to its rightful owner in no time at all.

Airport MSI (Master System Integration)

SITA’s Airport MSI (master system integration) is a customizable blend of integrated professional services and technology, tailored to meet the needs of a new terminal or airport construction.

With Airport MSI, SITA takes responsibility for the production, design, supply, delivery, and integration of the passenger terminal IT and telecommunications. We also take responsibility for other systems that make airport processes faster and more efficient. As a result, the quality of services offered to passengers from arrival at the airport to boarding the aircraft is improved.

Using SITA’s decades of experience in airport IT and telecommunications, Airport MSI ensures the delivered technology aligns with the airport’s concept of operation. It provides the very best experience for everyone using airport facilities – from retailers and passengers to airlines and ground handlers.

SITA BagDrop

Checking in baggage can be stressful for passengers and a bad first impression can set the tone for the whole travel experience. The good news is that with the right bag drop solution, every journey can get off to a great start.

SITA BagDrop enables your passengers to easily check in luggage in as little as 15 seconds by offering more terminal capacity, reduced queues and lower operational costs.

SITA’s various product options offer airlines, airports and ground handlers an off-the-shelf solution to every environment. This includes common-use, multi-airline or dedicated, as well as retro- or new-fit bag drop.

SITA BagDrop is the result of years’ of experience at airports worldwide. This stakeholder knowledge and experience enables a swift and seamless deployment of bag drop into the airport and airline infrastructure.

Application Performance and Service Management

SITA Application Performance and Service Management optimizes and manages end-to-end communication infrastructure and applications with a focus on end-user performance. It enhances the end-user experience of your online applications and keeps you in pace with market-leading technology.

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SITA News

Regina & Waterloo International Airports Join Wave of Digitalization

Regina & Waterloo International Airports Join Wave of Digital...

SITA will extend the benefits of its passenger touchpoints to Regina International Airport and Region of Waterloo International Airport.

Air Transport Digitalization Amid Growing Passenger Volumes

Air Transport Digitalization Amid Growing Passenger Volumes

According to SITA’s Baggage IT Insights report, airports are facing a surge in baggage mishandling rates due to growing passenger volumes.

Carving a Cost-Efficient Route to the Future of Travel

Carving a Cost-Efficient Route to the Future of Travel

SITA believes the future of travel is set to be transformed by a range of powerful megatrends in the coming years.

SITA Appoints Patrik Svensson Gillstedt to Drive Strategy & Growth

SITA Appoints Patrik Svensson Gillstedt to Drive Strategy & G...

Patrik Svensson Gillstedt joins SITA to help drive the growth and digital transformation of the air transport industry.

SITA to Deliver New Efficiency to Nursultan Airport

SITA to Deliver New Efficiency to Nursultan Airport

SITA's airport management solution is set to deliver new efficiency to Nursultan Nazarbayev International Airport.

SITA Helps Transform Carbon Emissions Tracking Platform

SITA Helps Transform Carbon Emissions Tracking Platform

Hong Kong International Airport (HKIA) has selected SITA to provide a carbon management platform to monitor data on carbon emissions.

Innovation Arrives at Aruba’s Queen Beatrix International Airport

Innovation Arrives at Aruba’s Queen Beatrix International Airport

SITA and Indicio have implemented a privacy-preserving decentralised identity technology for Queen Beatrix International Airport passengers.

Lufthansa Partners with SITA to Automate Mishandled Baggage Reflight

Lufthansa Partners with SITA to Automate Mishandled Baggage Refli...

In partnership with SITA, Lufthansa aims to digitally automate baggage reflight to reduce the costs and inconveniences of mishandled baggage.

SITA Set to Improve Airspace Efficiency in Serbia & Montenegro

SITA Set to Improve Airspace Efficiency in Serbia & Montenegr...

SMATSA has selected SITA as its primary datalink service provider to comply with a mandate to modernise air traffic control communications.

Digital Border and Airport Technologies

Digital Border and Airport Technologies

In the approach to the World Cup 2022, and throughout, SITA worked with the Government of the State of Qatar, DOH and Qatar Airways.

Chinese Airports & Airlines Invest Heavily in IT

Chinese Airports & Airlines Invest Heavily in IT

SITA's new 2022 Air Transport IT Insights report indicates Chinese airports will be investing heavily in IT from 2022 to 2023.

Frankfurt Airport to Introduce a Biometric Passenger Journey

Frankfurt Airport to Introduce a Biometric Passenger Journey

Frankfurt Airport has teamed up with SITA and NEC to introduce a biometric passenger journey across all terminals and airlines.

Aviation CIOs Ramp Up to Meet Demands of Swift Recovery

Aviation CIOs Ramp Up to Meet Demands of Swift Recovery

Airports and airlines are ramping up their investment in technology to digitalise their operations and speed up the passenger journey.

SITA Partners with Zamna to Digitise Travel Processes

SITA Partners with Zamna to Digitise Travel Processes

SITA & Zamna Technologies are innovating travel processes with cutting-edge technology to strengthen airline, airport, and border solutions.

TechTalent and SITA to Open Research and Development Center

TechTalent and SITA to Open Research and Development Center

SITA and TechTalent Software have announced a strategic partnership to launch a Research and Development center in Cluj-Napoca, Romania.

Metaverse Operations, Autonomous EVs and the Digital Economy

Metaverse Operations, Autonomous EVs and the Digital Economy

SITA's new report examines 12 emerging transport megatrends that will significantly morph the travel landscape by 2033.

Major Safety Boost for French Airspace with Increased Automation

Major Safety Boost for French Airspace with Increased Automation

French air navigation service provider DSNA has selected SITA Safety Cube to advance operational safety and promote a strong safety culture.

SITA Strengthens its Partnership with Geneva Airport

SITA Strengthens its Partnership with Geneva Airport

SITA has strengthened its partnership with Geneva Airport, helping transform the passenger experience and optimise operations.

Reigniting Regional Travel, Australia’s Air Transport Opportunity

Reigniting Regional Travel, Australia’s Air Transport Oppor...

SITA discusses Australia's strong resurgence in domestic air travel, with 4.7 million passengers flying domestically in July 2022.

Decarbonizing Operations Is Not a ‘Nice-to-Have’

Decarbonizing Operations Is Not a ‘Nice-to-Have’

SITA CEO Yann Cabaret explains the importance of decreasing carbon emissions in the aviation industry and what steps can be taken right now.

SITA – Why We Must Deliver Universal Digital Travel

SITA – Why We Must Deliver Universal Digital Travel

Jeremy Springall, SITA Senior Vice President of Border Management, explains the importance and benefits of universal Digital Travel.

El Dorado Airport Gets an Efficiency Boost with SITA Solutions

El Dorado Airport Gets an Efficiency Boost with SITA Solutions

El Dorado International Airport (BOG) will become the first airport in Latin America to adopt A-CDM, leveraging SITA’s CDM modules.

SITA eWAS Dispatch Helps Azul Enhance Its Weather Resiliency

SITA eWAS Dispatch Helps Azul Enhance Its Weather Resiliency

Azul Linhas Aéreas Brasileiras, has implemented SITA eWAS Dispatch, a new-generation flight tracking and weather data solution.

SITA Partners with Versa Networks on Bespoke SD-WAN Solution

SITA Partners with Versa Networks on Bespoke SD-WAN Solution

SITA has announced a new partnership with Versa Networks that will launch SITA Connect Go, a multi-tenant edge Secure SD-WAN solution.

MEA Adopts SITA’s Cloud-Based Baggage Reconciliation System

MEA Adopts SITA’s Cloud-Based Baggage Reconciliation System

Middle East Airlines adopts SITA's cloud-based baggage reconciliation system to boost efficiency at Rafic Hariri International Airport.

Embracing the Change and Adopting Biometrics beyond US Exit

Embracing the Change and Adopting Biometrics beyond US Exit

As international travel resumes, US airports are under mounting pressure to adopt a US biometric exit solution.

SITA Opens the Door to New Partners as It Embarks on a New Path to Growth

SITA Opens the Door to New Partners as It Embarks on a New Path t...

SITA has announced the launch of a partnership program aimed at joining hands with key partners as it embarks on a new path to growth.

Jamaica to Adopt SITA’s Digital Travel Declaration to Streamline Inbound Travel

Jamaica to Adopt SITA’s Digital Travel Declaration to Streamline ...

Jamaica will adopt SITA’s Digital Travel Declaration solution allowing travellers to submit all documentation through one secure platform.

SITA Technology Helps Two Brazilian Airports Cope with the Surge in Travel

SITA Technology Helps Two Brazilian Airports Cope with the Surge ...

São Paulo-Guarulhos and RIOgaleão will upgrade their passenger processing technology by deploying solutions from SITA.

How Do We Prepare Aviation for the Next Generation of Travel?

How Do We Prepare Aviation for the Next Generation of Travel?

According to SITA research, passengers want to embrace mobile, biometric, and touchless technologies to make their journeys easier.

SITA Unveils eVisa and ETA to Transform Borders and Boost Growth

SITA Unveils eVisa and ETA to Transform Borders and Boost Growth

SITA has announced the launch of SITA eVisa and SITA Electronic Travel Authorization to meet the rapidly growing demand for digital visa systems.

Technology Will Help Restore Efficiency and Confidence in Aviation’s Baggage Processes

Technology Will Help Restore Efficiency and Confidence in Aviatio...

SITA discusses the evolution of baggage mishandling and the importance of maintaining effective baggage management processes.

Malaysia Airlines Signs Five-year Deal With SITA To Boost Connectivity Across Its Global Operations

Malaysia Airlines Signs Five-year Deal With SITA To Boost Connect...

Malaysia Airlines has renewed its partnership with SITA for a comprehensive upgrade that will link its global operations to its hub in Kuala Lumpur.

AI Captain: The Voyage to Discover the True Power of Data

AI Captain: The Voyage to Discover the True Power of Data

The head of SITA’s Data Science and AI Center of Excellence, Montreal, explores the power of data for solving the air transport industry's challenges.

Research Shows Pent-up Demand for Air Travel, with Passengers Embracing Mobile and Touchless Technologies

Research Shows Pent-up Demand for Air Travel, with Passengers Emb...

SITA’s 2022 Passenger IT Insights research highlights pent-up demand for both business and leisure travel emerging from the pandemic.

SITA Technology Enhances Communications, Efficiency, and Safety in Polish Airspace

SITA Technology Enhances Communications, Efficiency, and Safety i...

The Polish Air Navigation Services Agency has SITA to digitally transform air/ground communications and boost airspace traffic safety and efficiency.

SITA and Alstef Group Sign Partnership Agreement to Launch Swift Drop

SITA and Alstef Group Sign Partnership Agreement to Launch Swift ...

SITA has signed a partnership agreement with Alstef Group to launch Swift Drop, a new self-bag drop solution.

SITA Flex-as-a-Service Helps Airlines Rapidly Scale Passenger Operations

SITA Flex-as-a-Service Helps Airlines Rapidly Scale Passenger Ope...

SITA Flex-as-a-Service is a next-generation “beyond common-use” platform that allows airlines to provide a completely mobile experience to passengers.

SITA to Deploy Airline Technology to Manage Repatriation of Lost Items

SITA to Deploy Airline Technology to Manage Repatriation of Lost ...

SITA are set to deploy airline technology to manage repatriation of lost items at Passenger Terminal Expo 2022.

SITA Helps SNCF Voyageurs Connect to Its Airline Partners

SITA Helps SNCF Voyageurs Connect to Its Airline Partners

As demand for train & air tickets grow, seamless integration of rail and airline systems provides a smoother journey for passengers.

Airlines and Airports Must Adapt to Passenger Demands for Sustainable Travel

Airlines and Airports Must Adapt to Passenger Demands for Sustain...

With more passengers seeking sustainable travel, airports and airlines will need to respond to these demands to keep up in a highly competitive industry.

Digitalisation Is Critical to Curb Mishandled Baggage as Rates Spike

Digitalisation Is Critical to Curb Mishandled Baggage as Rates Sp...

The global mishandled baggage rate has spiked by 24% as the industry recovers from the pandemic, according to the SITA Baggage IT Insights 2022.

Are Sustainability and Growth Compatible in Air Travel Today?

Are Sustainability and Growth Compatible in Air Travel Today?

SITA believes that growth and an environmentally sustainable air travel industry are not mutually exclusive, but to achieve both, we need to start now. 

SITA Technology Helps Athens International Airport Streamline Operations

SITA Technology Helps Athens International Airport Streamline Ope...

SITA has implemented its airport management solution at Athens International Airport, delivering significantly improved airport processes.

Stopping Traffic Jams for Airplanes: A 10-Year-Old’s View of A-CDM

Stopping Traffic Jams for Airplanes: A 10-Year-Old’s View of A-CD...

SITA helps airports streamline operations using Airport Collaborative Decision Making. Or, 'It helps stop traffic jams for airplanes.'

Apple’s Move to Support Digital ID for Travel Marks an Important Milestone on the Journey to Digital Identity

Apple’s Move to Support Digital ID for Travel Marks an Important ...

With Apple launching support for digital ID and mobile driving licenses (mDLs), the future looks bright and digital for a more seamless passenger journey.

Bahrain Airport Services Enlists SITA to Deliver New Airport Management System

Bahrain Airport Services Enlists SITA to Deliver New Airport Mana...

Bahrain Airport Services will deploy SITA Airport Management to manage its ground handler operations as cost effectively as possible.

SITA Airport Management Streamlines Operations at Luton Airport

SITA Airport Management Streamlines Operations at Luton Airport

Within weeks of implementing SITA Airport Management, London Luton Airport (LLA) is reaping the benefits of streamlining its day-to-day operations.

SITA Commits to Setting Science-Based Targets

SITA Commits to Setting Science-Based Targets

SITA will set ambitious science-based emission reduction targets in a bid to reach net-zero by 2050 and align with limiting global warming to 1.5°C.

China’s Airports Prioritize Tech to Improve Efficiency and Passenger Experience

China’s Airports Prioritize Tech to Improve Efficiency and Passen...

Airlines and airports in China are automating the passenger journey, with 100% of airlines investing their passenger management systems.

COVID-19 Shifts IT Spend to Automation, Sustainability, and Digital Health

COVID-19 Shifts IT Spend to Automation, Sustainability, and Digit...

CIOs are betting on technology to support industry recovery, according to new findings from SITA’s 2021 Air Transport IT Insights.

Malaysia Airports Upgrades the Passenger Experience at KUL

Malaysia Airports Upgrades the Passenger Experience at KUL

Domestic and international passengers flying from KUL can now benefit from new SITA biometric-enabled self-service touchpoints.

Palermo Airport Accelerates Emission Reduction with SITA Technology

Palermo Airport Accelerates Emission Reduction with SITA Technolo...

Palermo Airport Leverages SITA Technology to Accelerate Its Emission Reduction Ambitions The technology enables airports to measure and manage Scope 3 emis...

SITA’s WorldTracer Celebrates 30 Years of Repatriating Mishandled Baggage

SITA’s WorldTracer Celebrates 30 Years of Repatriating Mish...

This year, SITA celebrates the 30th anniversary of WorldTracer, an indispensable tool in helping passengers trace their mishandled bags.

SITA’s Biometric-Enabled Kiosks Transform Frankfurt Airport

SITA’s Biometric-Enabled Kiosks Transform Frankfurt Airport

SITA has announced a large-scale technology deployment at Frankfurt Airport to enhance passenger experience and increase operational efficiency.

Envision Digital and SITA Join Forces to Help Decarbonize Airports

Envision Digital and SITA Join Forces to Help Decarbonize Airport...

Envision Digital and SITA have signed an MoU to jointly build end-to-end net zero carbon solutions for airports worldwide.

SITA Launches Free Digital Travel Declaration Solution

SITA Launches Free Digital Travel Declaration Solution

To support the recovery of the travel industry, SITA will make its Digital Travel Declaration solution available to governments free of charge globally.

SITA: Why the Air Transport Industry Must Act Now to Avoid a Congestion Crisis

SITA: Why the Air Transport Industry Must Act Now to Avoid a Cong...

As we see post-pandemic graphs moving in the right direction, the industry must shift its focus forward to prevent an impending air travel crisis.

SITA Becomes a Certified CarbonNeutral® Company

SITA Becomes a Certified CarbonNeutral® Company

SITA, the world’s leading IT provider for the air transport industry, has announced it has achieved CarbonNeutral® company certification.

SITA to Offer Next Generation Iridium Certus® Satellite Communications Services

SITA to Offer Next Generation Iridium Certus® Satellite Communica...

SITA has announced it will integrate the Iridium Certus® satellite communication service into its Unified Aircraft Communications portfolio.

Bringing Tech to the Forefront of Pandemic-Era Airport Design

Bringing Tech to the Forefront of Pandemic-Era Airport Design

The current period of accelerated digital transformation is an opportunity for airports to adopt a future-oriented approach to construction.

Siemens and SITA Deliver Next-Generation Airport Experience at MCI

Siemens and SITA Deliver Next-Generation Airport Experience at MC...

Siemens and SITA are providing future-proof, scalable technologies for Kansas City International (MCI) Airport’s New Terminal project.

The Evolution of Biometrics and Border Control

The Evolution of Biometrics and Border Control

SITA explores the development of biometric technologies and how they can be effectively incorporated into modern border control procedures.

SITA Passenger Self Services for Addis Ababa Bole International Airport

SITA Passenger Self Services for Addis Ababa Bole International A...

SITA has deployed enhanced check-in and bag drop self-services with Ethiopian Airlines at Bole International Airport (ADD).

SITA Acquires Safety Line to Support Sustainable Aviation

SITA Acquires Safety Line to Support Sustainable Aviation

SITA has acquired Safety Line S.A.S., the Paris based start-up specializing in digital solutions for aviation safety and efficiency.

SITA Upgrades Passenger Processing at Prague Airport

SITA Upgrades Passenger Processing at Prague Airport

SITA today announced that it has implemented its new-generation of passenger processing infrastructure at Václav Havel Airport Prague.

SITA Is on Course to Be Carbon Neutral by or before 2022

SITA Is on Course to Be Carbon Neutral by or before 2022

Air transport IT provider SITA has released its annual CSR report, and is set to become a certified carbon neutral organization by 2022.

Star Alliance, NEC and SITA Sign Agreement for Touchless Journeys

Star Alliance, NEC and SITA Sign Agreement for Touchless Journeys

The agreement aims to accelerate the availability of biometric self-service touchpoints across Star Alliance’s member airlines.

SITA Slashes Passenger Processing Time at Istanbul Airport

SITA Slashes Passenger Processing Time at Istanbul Airport

SITA Smart Path PoC at Istanbul Airport (iGA) shortens lines, enables a low touch passenger experience, and boosts operational efficiency.

SITA: Biometric Solution For United Airlines’ Domestic Travelers At SFO

SITA: Biometric Solution For United Airlines’ Domestic Trav...

SFO and United Airlines have become the first in the US to trial a biometric-enabled airport experience from check-in to boarding from SITA.

SITA Launches WorldTracer for Lost and Found Property

SITA Launches WorldTracer for Lost and Found Property

SITA has launched WorldTracer Lost and Found Property, an AI-enabled solution that helps to quickly return lost items to their owners.

SITA and Sydney Airport Sign Five-Year Technology Deal

SITA and Sydney Airport Sign Five-Year Technology Deal

SITA has announced a five-year contract with Sydney Airport for the provision of common-use services at both Terminal 1 and Terminal 2.

SITA Helps Cyprus Comply with EU Air Traffic Control Standard

SITA Helps Cyprus Comply with EU Air Traffic Control Standard

Cyprus is the first country in southeastern Europe to implement mandatory Controller Pilot Data Link Communications (CPDLC).

SITA Injects Low-Touch Solutions into Bahrain International Airport

SITA Injects Low-Touch Solutions into Bahrain International Airpo...

Bahrain International Airport's new Passenger Terminal includes SITA Smart Path biometrics, SITA Flex, and an airport management system.

SITA Launches Health Protect to Share Health Information Securely

SITA Launches Health Protect to Share Health Information Securely

SITA launches Health Protect – a solution to help airports and passengers share information on health tests or vaccinations needed for travel.

SITA Steps up Development of a Self-Sovereign Identity for Air Travel

SITA Steps up Development of a Self-Sovereign Identity for Air Tr...

SITA has ramped its commitment to developing a permanent digital identity for air travel by becoming a Premium Donor of the Sovrin Foundation

Tracking of ULDs Through Blockchain to Save Industry $400M

Tracking of ULDs Through Blockchain to Save Industry $400M

SITA and trade association ULD Care hope to bring new efficiency to the air cargo industry through accurate tracking and secure data sharing.

SITA Deploys Self-Service Bag Drop for LATAM Airlines

SITA Deploys Self-Service Bag Drop for LATAM Airlines

SITA is installing its Scan & Fly self-service bag drop for LATAM Airlines Group at 18 airports in five countries.

Fraport to Speed Passengers Through Two Brazilian Airports

Fraport to Speed Passengers Through Two Brazilian Airports

Fraport Brasil has installed SITA’s passenger processing technology at Fortaleza Airport and Porto Alegre Airport (POA).

China’s Airlines and Airports Take Automation to Next Level

China’s Airlines and Airports Take Automation to Next Level

China is embracing artificial intelligence and automation to provide the hyper-personalized self-service experience their passengers are demanding.

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