by Airport Industry-News
01 Sep 2020
Suppliers WiFi SPARK
WiFi SPARK Helps Global Coffee Company* to Conform to NHS Test & Trace
*customer name withheld due to NDA
A global, market-leading coffee company that has outlets throughout the UK is introducing a way to digitally capture customer details as they enter the store, in line with guidelines from the UK Government to help tackle COVID-19.
The UK Government has asked organisations in sectors like hospitality, leisure, local authorities and places of worship to assist the NHS Test and Trace programme by keeping a temporary record of customers and visitors for 21 days. This will help the NHS Test and Trace with requests for the data if required, which will help to contain clusters or outbreaks of the virus.
WiFi SPARK launched its WiFi Track & Trace solution in line with the new requirement from the UK Government at the beginning of July 2020. In the rush to reopen, many pubs, restaurants and cafes are capturing data manually, which is problematic for a number of reasons.
Capturing data using paper and pen is time-consuming, requires a close conversation between a member of staff and the public and runs the risk of capturing incorrect information. The test and trace initiative will only work if members of the public willingly engage with it, but they are unlikely to want to use a pen and paper that has been held by many people before them. Any barriers to people engaging with the initiative, like these, run the risk that the entire programme will be less effective.
The storage of the information is challenging too. As the data is personally identifiable, customers need to be completely confident that it is being managed correctly and held securely for the right amount of time. With manual systems, there are plenty of opportunities for mistakes to be made.
This is why many organisations are preferring to capture customer data digitally.
WiFi SPARK’s customer, a coffee chain with hundreds of sites in the UK and already known for its state of the art public WiFi offering, has elected to adapt their WiFi portal to incorporate the capture of customer data to ensure it can be delivered to the UK Government in support of the NHS Test and Trace scheme if required. As the organisation has started to reopen their stores they have had to use a paper and pen method which has proven to be inefficient. The company wanted to make use of the existing infrastructure with a supplier that they already knew and trusted, which is why they chose to use WiFi SPARK’s Track & Trace solution.
A customer will enter the shop and be offered the opportunity to access Free WiFi and sign up to the NHS Test & Trace scheme. They will be asked to input their data into the portal on their smartphone and then proceed to order their drinks and food as usual. The customer data is stored in a secure database that the coffee customer can download and report on whenever they need to. The data is securely encrypted, stored safely and deleted automatically at the end of the required 21 day period. All of the data is managed by WiFi SPARK and the coffee shop customer in GDPR compliant manner.
The WiFi Track & Trace solution will be implemented in hundreds of coffee shops in the UK in the coming weeks.
Read more about the WiFi SPARK Track & Trace service here.
This article was originally published by WiFi SPARK.
Construction has commenced on the 28 million USD terminal expansion project at Chattanooga Airport in Hamilton County, Tennessee.
Zurich Airport has selected the winning design for its new Dock A terminal building, which will be built using sustainable wood.
SENEAM, the Air Navigation Service Provider of Mexico, has selected a turnkey VSAT network solution from Frequentis, in cooperation with ND Satcom.
On 21 June 2022, airport operator, Finavia opened a new centralised terminal at Helsinki Airport in Finland.
Phoenix Sky Harbor International Airport (PHX) has opened a new eighth concourse at Terminal 4, the airport's busiest terminal.
French Air Navigation Service Provider, DSNA has selected Frequentis to supply its state-of-the-art Remote Digital Tower (RDT) solution in France.
The Polish Air Navigation Services Agency has SITA to digitally transform air/ground communications and boost airspace traffic safety and efficiency.
Fintraffic Air Navigation Services (ANS) Ltd has enhanced its air traffic surveillance capability with a WAM system from Frequentis Comsoft.
Construction is ready to begin on JFK's new 9.5 billion USD Terminal 1 following the project's financial and environmental approvals.
SITA has signed a partnership agreement with Alstef Group to launch Swift Drop, a new self-bag drop solution.
The European Commission has approved easyJet's application to obtain 18 available take-off and landing slots at Lisbon airport.
To advance a sustainable future for the aviation industry, it remains crucial for airlines to continue decarbonising ground operations.
Frequentis and Metron Aviation will cooperate on projects of mutual interest in the fields of air traffic flow, arrival and departure management solutions.
SITA Flex-as-a-Service is a next-generation “beyond common-use” platform that allows airlines to provide a completely mobile experience to passengers.
The Passenger Terminal Expo is returning to Paris, France in 2022: find imageHOLDERS at the Neonode stand on 15th – 17th June.
Düsseldorf Airport has extended the use of their departure manager after seven successful years using the system in Düsseldorf’s A-CDM implementation.
Nashville International Airport (BNA) has announced a new 1.4 billion USD improvement and expansion plan, which includes two new concourses.
DAMM Cellular Systems invites you to visit them at Critical Communications World in Vienna, Austria from 21 to 23 June at stand F110.
Airservices Australia has selected Thales to launch an integrated drone surveillance trial at Sydney Kingsford Smith Airport (SYD).
Delta Air Lines and Misapplied Sciences are launching the first PARALLEL REALITY experience for customers at Detroit Metropolitan Airport.
Delta Air Line's new Terminal C has opened at LaGuardia Airport, marking the near completion of the entirely reconstructed airport.
Smiths Detection deploys high speed explosives detection systems into multilevel hold baggage handling system at Stuttgart Airport.
SITA are set to deploy airline technology to manage repatriation of lost items at Passenger Terminal Expo 2022.
NAV CANADA has deployed Intelligent Approach air traffic control technology at Toronto Pearson (YYZ) to reduce airport emissions and delays.
The Ready Return/Idle Storage building at LAX's Consolidated Rent-A-Car facility has been handed over to rental car tenants fro development.
As demand for train & air tickets grow, seamless integration of rail and airline systems provides a smoother journey for passengers.
PHL upgrading the entryways and exteriors of Terminals D and E to make them more attractive, energy efficient, and safe.
AAHK has announced that a renewed aerodrome licence for HKIA and its third runway has been issued by the Civil Aviation Department.
Siemens Logistics has announced it will present its latest innovations for improved airport baggage handling at Passenger Terminal EXPO 2022.
The Government of Canada is collaborating with airports and airlines across the country to reduce passenger wait times.
Gatwick Airport has announced a focused statutory public consultation on plans to bring the Northern Runway into routine use.
Global Mobility Call will take place on 14-16 June 2022 and will be key in globally redefining sustainable mobility.
With more passengers seeking sustainable travel, airports and airlines will need to respond to these demands to keep up in a highly competitive industry.
Blast Delectors, Inc. celebrates 65 years as a global leader in the design, manufacture, and supply of jet blast deflectors and ground run-up enclosures.
AA2000 is implementing Veovo's Passenger Predictability at two Argentinian airports to optimise operations and improve passenger flow.
OAK has completed Phase 1 of its Airport Perimeter Dike Improvement Project to provide protection against flooding and rising sea levels.
The global mishandled baggage rate has spiked by 24% as the industry recovers from the pandemic, according to the SITA Baggage IT Insights 2022.
PANYNJ has announced the concessions lineup for Newark Liberty International Airport's new Terminal A development.
Work is set to resume on Changi Airport's Terminal 5, following a previous pause due to the impacts of the COVID-19 pandemic.
Details of San Antonio International Airport's (SAT) 2.5 billion USD Terminal Development Program (TDP) have been announced.
Rome Fiumicino International Airport/ Leonardo da Vinci Airport (FCO) has inaugurated its new boarding area A facility.
ICAO and the MEVA III Member States have contracted Frequentis to continue the management of its satellite network services until 2025.
Miami International Airport will soon be launching biometric boarding technology to improve the boarding process for international flights.
CLT has announced that construction is underway on Phase II of its Concourse A Expansion project, which is scheduled for completion in 2023.
Qatar Civil Aviation Authority (QCAA) has selected Frequentis to upgrade its existing VCS and modernise its air traffic control (ATC) tower operation.
The FAA has awarded 608 million USD under the Airport Improvement Program to build safer, more accessible airports across the US.
Dallas Fort Worth International Airport (DFW) has completed construction for its Northeast End-Around Taxiway (EAT).
At Passenger Terminal Expo 2022, NACO will be showcasing how the company has defined world-leading airport design and pioneered a revolution in aviation.
Aukland Airport has announced that a new Transport Hub will be built at the international terminal as part of the airport's expansion.
Houston Airports has partnered with Amadeus Flow to offer an enhanced self-service passenger experience at George Bush and William P. Hobby.
Edinburgh Airport has started powering its airside vehicles with Hydrotreated Vegetable Oil (HVO) fuel rather than diesel to reduce emissions.
Denver International Airport (DEN) has cut the ribbon on 16 new gates on Concourse C as part of the airport's gate expansion programme.
BDI is pleased to announce that Andrew (Andy) Solsvig has joined its team as a Business Development Representative in its Reno, NV (USA) headquarters.
San Francisco International Airport (SFO) Harvey Milk Terminal 1 has received the AIASF People’s Choice Award for projects over $10 million.
In addition to using the necessary fire trucks and equipment, correct firefighting agents must be used depending on the type of fire being suppressed.
Austin-Bergstrom International Airport (AUS) has secured 400 million USD in funding to support its Airport Expansion and Development Program.
Oshkosh Airport Products has delivered four Striker 4x4 ARFF vehicles in The Bahamas to support operations at four international airports.
SITA believes that growth and an environmentally sustainable air travel industry are not mutually exclusive, but to achieve both, we need to start now.
Quad Cities International Airport in Illinois has begun construction to remove the bullseye configuration on its airfield.
The Directorate National of Civil Aviation in Uruguay (DINACIA) has selected Frequentis to upgrade its ATS Message Handling System (AMHS).
Smiths Detection's HI-SCAN 100100V-2is is its latest system to be qualified on the TSA's Air Cargo Screening Technology List.
Long Beach Airport has cut the ribbon on its new 16,700-square-foot ticketing lobby and checked baggage inspection system facility.
The FAA has started investing the first 1 billion USD in funding to modernise the US's air traffic control system.
Gerald R. Ford International Airport has raised a ceremonial beam to celebrate its 110 million USD Concourse A expansion project
The Greater Toronto Airports Authority hosted a ground-breaking ceremony for Toronto Pearson's rehabilitation project for Runway 06L/24R.
SITA has implemented its airport management solution at Athens International Airport, delivering significantly improved airport processes.
The Port Authority of New York and New Jersey has unveiled a solar roof on the newly built parking garage at LaGuardia Airport, New York.
Smiths Detection has supplied Tokyo International Airport with multiple intelligent technology solutions for a seamless and safe check-in experience.
Calgary Airport Authority has selected Altitude Infrastructure Group for the planning and design of YYC's runway rehabilitation project.
Phoenix City Council has approved plans to construct a cross-field taxiway at Phoenix Sky Harbor International Airport (PHX).
SITA helps airports streamline operations using Airport Collaborative Decision Making. Or, 'It helps stop traffic jams for airplanes.'
Airpro has invested in four electric de-icers for Helsinki Airport, in order to move to greener ground handling services in Finland.
Construction is now complete on the 2.25-mile elevated guideway structure for LAX's Automated People Mover's (APM).
Seattle-Tacoma International Airport (SEA) has welcomed the first passenger flight at its new International Arrivals Facility (IAF).
With Apple launching support for digital ID and mobile driving licenses (mDLs), the future looks bright and digital for a more seamless passenger journey.
Smiths Detection will supply a suite of leading-edge passenger baggage screening equipment at Incheon International Airport’s (ICN) Terminal 1.
The Australian government has announced 55 million AUD in funding to upgrade and expand Newcastle Airport’s international passenger terminal.
King Khalid International Airport has become the first airport in the world to provide flight notifications in sign language.
A 34,000-square-foot Concourse E expansion has opened at Charlotte Douglas International Airport (CLT) to improve operational efficiency.
Smiths Detection has launched its latest automated detection algorithm; currency recognition software, iCMORE Currency.
The newly expanded terminal at Belgrade Nikola Tesla Airport has opened for operations, increasing BER's capacity, comfort, and efficiency.
Learn how Oshkosh Airport Products conducts tests to ensure the Oshkosh Striker® vehicles are manufactured to comply with NFPA 414 standards.
Airports Council International (ACI) World has published data showing the top 10 busiest airports in the world for 2021.
Frequentis' IP network solution has been extended to the second Malaysian Flight Information Region (FIR) to encompass the rest of Malaysia.
The Metropolitan Washington Airports Authority is proposing a new concourse at Washington Dulles International Airport.
The Chicago Department of Aviation has announced that the first phase of gate renumbering is complete at O’Hare International Airport T5.
The FAA has dedicated a newly commissioned environmentally sustainable air traffic control tower at Charlotte Douglas International Airport.
DFW has announced the inclusion of four of its key infrastructure projects in the FY22 Federal Appropriations Act.
Qatar Airways Cargo has successfully completed testing of Gaussin's AMDT FULL ELEC multi-directional transporter for air cargo pallets.
Siemens Logistics has launched a pilot of its new automated system, VarioTip, at Munich International Airport.
Bahrain Airport Services will deploy SITA Airport Management to manage its ground handler operations as cost effectively as possible.
A new centralised headhouse has been unveiled for Terminals 2 and 3 at Los Angeles International Airport (LAX).
Fort Wayne International Airport has opened the first portion of its expanded terminal as a part of the West Terminal Expansion Project.
Construction has officially started on the runway at Western Sydney International (Nancy-Bird Walton) Airport.
Washington Dulles International Airport has purchased five Proterra electric buses for use in its fleet of parking shuttles.
Naviair, the ANSP of Denmark, will replace its current backup ATM system with a PRISMA backup solution from Frequentis Comsoft.
Southwest Airlines has opened a new airside complex at DEN, which includes a technical operations aircraft maintenance hangar.
Smiths Detection will be supplying 47 CTX 9800 DSi explosive detection systems to the Transport Security Administration (TSA).
Hamburg Airport has become the first major commercial airport in Germany to have CO2-neutral operations according to the ACI certification.
Use the form opposite to get in touch with WiFi SPARK directly to discuss any requirements you might have.