Specialist in Commercial WiFi Solutions
WiFi SPARK is the owner and developer of the innovative and unique SPARK® Platform which delivers the most flexible, feature-rich and scalable solution for guest-access WiFi on the market today. The SPARK® Platform has successfully been deployed across a multitude of sectors, ranging from shopping centres and stadiums to hospitals and enterprises. So, you can ensure your visitors can enjoy high speed, secure connectivity wherever they are.
We are the premier option for enterprise grade, guest-access WiFi and have invaluable expertise in connecting millions of users to the internet. And we provide more than just WiFi. The SPARK® platform is flexible and integrates seamlessly with existing systems such as Loyalty, CRM, CMS and Business Intelligence. We provide a branded and bespoke user experience for your visitors that include welcome back messages.
In addition, we provide an enhanced reporting platform so you can track data in real-time to help you boost loyalty and increase ROI. Finally we can also provide additional services on top of the WiFi like SPARK® Media which delivers entertainment like TV, radio, films and books all to the user’s own device.
WiFi SPARK’s managed wireless solutions provide 24 hour support and monitoring and full legal compliance so you can be sure you’re receiving the best fully managed service available.
More Than Just WiFi
WiFi is an asset that is not only best utilised to deliver a service to passengers, but also to generate revenue and engagement opportunity for the airport.
As well as offering free internet access to travellers while they await their flight, intelligent WiFi can be used to improve customer satisfaction, improve planning, integrate with digital signage and CRM databases, all in a bid to provide value for both the airport and its passengers.
On top of that, airports can effectively use passenger analytics to better understand the movement of passengers around the airport for effective crowd control, which in turn can help to organise the time at which passengers are called to gates for a speedy and efficient departure. With Duty Free areas being bustling retail hubs, store holders can gain valuable insights, just as shopping centres up and down the UK have been, to better interpret footfall into their stores or provide marketing opportunities through advertisements on the User Experience portal all to better target their shoppers.
With layovers, unexpected delays or premature passenger arrival times, passengers spend a great deal of time sat requiring entertainment when at airports, luckily WiFi SPARK has a solution for that too. Used effectively across the healthcare sector to entertain patients within the NHS, SPARK® Media provides a hub of entertainment showcasing live TV, films, radio, newspapers and magazines and more all via the WiFi to passengers own devices – all at no cost to the end user.
WiFi SPARK Features
- Data Collection – Passengers can be authenticated via email to ensure high quality of data collected for your CRM.
- Roaming – WiFi automatically switches between terminals for the passengers without needing to authenticate again.
- Compliant and Filtered – Fully compliant to legal requirements, filtered with IWF compliant filtering categories and ‘Friendly WiFi Scheme’ approved.
- Fully Managed Service – 24/7 support and monitoring by WiFi SPARK engineers.
- Premium Connectivity – WiFi SPARK uses the best connectivity wherever possible and state of the art hardware to ensure the highest quality connectivity for passengers.
- Active Passenger Engagement: – Central, fully branded and customisable User Experience Portal to enable the operating company to communicate directly with passengers across all transportation methods.
- Secure – WiFi networks for the Public and Corporate are kept separate.
- Cost Efficient – Data offload means that as users move around your site, the connectivity is offloaded onto the strongest WiFi connection ensuring users have the best connection available and cost savings are made for the operating company.
- Analytics – Rich data presented in an easy to use dashboard showing advanced passenger demographics, passenger journeys, dwell time, client count, how far passengers are travelling, the languages used and more.
Exceptional Support 24/7
As with all WiFi SPARK Managed solutions, 24 x 7 x 365 Service Desk is provided. The purpose of the Service Desk is to provide support to users who are accessing, or trying to access the on-site WiFi service. Any question big or small, the WiFi SPARK Service Desk is on hand to help.
Safe, Secure, and Compliant
WiFi SPARK has many accreditations, including ISO9001, ISO27001, Cyber Essentials, SSIP Worksafe contractor, CHAS, RISQS, Achilles Supply Line and more. The company is legally compliant with the Data Protection Act, RIPA and all new GDPR legislation set to be enforced in May 2018. WiFi SPARK deals with the authorities on behalf of its customers, giving complete protection and peace of mind.
Case Study: Newcastle International Airport
Newcastle International Airport is the largest airport in the North East, serving a catchment area of the North East, Southern Scotland, Cumbria and North Yorkshire. Offering locals the opportunity to connect both nationally and internationally, the airport itself provides employment opportunities and generates over £1bn into the regional economy every year.
Coming to WiFi SPARK with goals to enhance the passenger experience, satisfy requirements of both business and leisure passengers by providing a premium, reliable solution, providing a strong and fast connection and reducing mobile data costs, IT Manager at Newcastle International Airport, Steve Duchar said the WiFi is “a time saving necessity that enables [passengers] to maintain productivity, compensating for having to travel on long flights or over the weekend”.
A Managed End-to-End Service
Revolutionising the WiFi service at Newcastle International Airport, WiFi SPARK offered a comprehensive managed service platform with airport-wide coverage, a private network and specific SSIDs.
With a state of the art, fully customised User Experience Portal displaying the latest offers at the airport, passengers are able to easily navigate to their desired retail or rest point destination, streamlining their arrival at the airport. Returning customers are greeted by a personalised ‘welcome back’ message through use of WiFi SPARK’s signature Single Sign On authentication.
“The solution that WiFi SPARK is providing is class-leading” – Steve Duchar, IT Manager, Newcastle International Airport.
WiFi SPARK is the leading specialist in public wireless solutions. The company is the owner and developer of the unique SPARK® platform which delivers the most flexible, feature rich and scalable solution for guest access WiFi on the market.