by Airport Industry-News
02 Sep 2020
AirAsia Introduces Counter Check-In Fees to Further Encourage Use of Contactless Technology
AirAsia is introducing counter check-in fees in selected countries and cities effective today, following the successful deployment of its contactless check-in kiosks and enhanced mobile app features recently.
The fees are RM20 per guest for domestic flights and RM30 per guest for international flights. However, guests can conveniently avoid paying these fees by opting to check-in using the AirAsia.com website, mobile app or airport kiosks.
“We have seen a very high adoption of our self-check in services through our website, mobile app and airport kiosks over recent times. Thus, the implementation of the counter check-in fees is a way for us to further encourage guests to use these digital technologies, which we have invested enormously in, to promote and enhance operational efficiency and guest convenience. In view of the Covid-19 pandemic, these self-check in facilities have become very crucial in minimising physical contact between our guests and staff. In the past two months, thousands of guests on essential travel have experienced our contactless travel procedures as we stepped up our safety and security measures for the health and safety of our guests and Allstars.
“We are also one of the first airlines to enable the polymerase chain reaction (PCR) test report screening feature on our AirAsia.com website and our AirAsia mobile app, where guests can upload their PCR report or selected travel documents and check-in for their flights, even before they arrive at the airport for an enhanced contactless travel experience. We encourage all guests to utilise these convenient self service facilities and features which are now available, to be fully adapted to the new way of travel.”
A waiver of the counter check-in fees will be given to guests with reduced mobility, Premium Flex or Premium Flatbed guests, guests affected by flight disruptions or an airport kiosk outage as well as for some other exceptions. Guests can refer to this FAQ for more details.
Only guests who check-in using the airport counters in Malaysia, Vietnam, Brunei, Cambodia, Laos, as well as Taipei, Kaohsiung and Honolulu, for both domestic and international flights will be charged the new counter check-in fees of RM20 for domestic flights and RM30 for international flights (or its equivalent in local currency, subject to a predetermined currency exchange rate).
AirAsia’s mission is to allow everyone to fly. Since 2001, we’ve delivered world class service at low fares to more than 600 million guests across Asia Pacific, proving that low cost doesn’t mean low quality and air travel doesn’t have to be costly.
Originally published here
At a Future Mobility Sector Day, Petalite argued that the industry needs an increased focus on charging infrastructure for electric aircraft.
Farnborough Airport has appointed McLaughlin & Harvey and Gebler Tooth to design and construct its new 55 million GBP Domus III hangar.
Smiths Detection has begun installing 30 HI-SCAN 6040 CTiX carry-on baggage screening systems at Leonardo da Vinci International Airport in Rome.
Nashville International Airport (BNA) has unveiled its new monument to welcome passengers and celebrate the airport's ongoing success.
LAWA has placed the final structural steel beam for Los Angeles International Airport's (LAX) Automated People Mover (APM) stations.
Agility has finalised its acquisition of John Menzies PLC and will combine the company with its National Aviation Services (NAS) business.
According to SITA research, passengers want to embrace mobile, biometric, and touchless technologies to make their journeys easier.
Tampa International Airport (TPA) has launched a new rental service to provide baby equipment for families travelling with young children.
Sydney Airport has opened Australia’s first in-airport hotel in the Terminal 1 International Arrivals hall.
LAX has unveiled the first Automated People Mover (APM) train car that will transform how passengers travel to and from the airport.
Oakland International Airport (OAK) has purchased five BYD electric buses to shuttle passengers between its parking facilities.
Slovenia Control, ANSP for Slovenia, has selected Frequentis to upgrade the software of its Safety Nets for area and terminal control.
VINCI Airports has signed an agreement to purchase 29.99 percent of OMA, making VINCI the largest shareholder of the Mexican airport operator.
Dallas Fort Worth International Airport (DFW) has become the first airport to install Pluie's self-sanitising baby changing tables.
SITA has announced the launch of SITA eVisa and SITA Electronic Travel Authorization to meet the rapidly growing demand for digital visa systems.
PANYNJ and LaGuardia Gateway Partners have announced that the final elements of LaGuardia Airport’s Terminal B have now opened.
Auckland Airport has revealed detailed design plans for its upcoming 100-store retail centre, which is scheduled to open in 2024.
Philadelphia International Airport (PHL) is deploying a Nilfisk robot floor scrubber to enhance cleaning procedures across its terminals.
WheelTug has signed Spanish airline, AlbaStar as its Launch Customer for Europe to deploy the WheelTug electric taxi solution.
Following a 12-month pilot, Tampa International Airport (TPA) is implementing biometric screening technology at its departure gates.
London Stansted has completed a 12 million GBP (14.5m USD) refurbishment of its international departure lounge.
Charlotte Douglas International Airport (CLT) has announced that portions of its Terminal Lobby Expansion project will open on 27 July 2022.
The Greenville-Spartanburg Airport Commission has voted to further explore an automated transit network at GSP Airport.
Airservices Australia has contracted Frequentis for a Bypass Voice Communication System to be used in the new Civil Military Air Traffic Management System.
Alaska Airlines has announced it will become the first US airline to launch an electronic bag tags to improve check-in times at US airports.
Edmonton International Airport (EIA) and ZeroAvia are collaborating on developing hydrogen infrastructure.
At Farnborough International Airshow, the UK government released its Jet Zero strategy, mandating all airports to be zero-emission by 2040.
SITA discusses the evolution of baggage mishandling and the importance of maintaining effective baggage management processes.
Kansas City Aviation Department has unveiled updated branding to help unify operations across both airports in Kansas City.
Fraport has partnered with IT provider, NTT Ltd. to build Europe’s largest private 5G campus network at Frankfurt Airport (FRA).
Kaunas Airport, Lithuania's second-busiest civil airport, is to undergo major apron expansion, providing additional aircraft parking.
Malaysia Airlines has renewed its partnership with SITA for a comprehensive upgrade that will link its global operations to its hub in Kuala Lumpur.
Synect has installed digital communication displays throughout Orlando International Airport's new Terminal C.
The head of SITA’s Data Science and AI Center of Excellence, Montreal, explores the power of data for solving the air transport industry's challenges.
SEA and easyJet have signed a Letter of Intent to collaborate on implementing more sustainable airport operations in Milan.
The TSA and ACI EUROPE are collaborating to implement open architecture principles for security screening systems.
Los Angeles World Airports and Signature Flight Support are accelerating the adoption of unleaded aviation fuel at Van Nuys Airport (VNY).
Orlando International Airport (MCO) has unveiled design details for Terminal C, which is set to open in summer 2022.
The FAA has announced nearly 1 billion USD in funding from President Biden’s Bipartisan Infrastructure Law to improve US airport terminals.
The Region of Waterloo International Airport (YKF) has opened its newly constructed departures lounge as part of the terminal expansion.
Siemens Logistics has announced that it will focus its business on products for airport baggage and freight handling.
Farnborough Airport has become the first airport in the world to offer Sustainable Aviation Fuel (SAF) for the same price as Jet A1 fuel.
SITA’s 2022 Passenger IT Insights research highlights pent-up demand for both business and leisure travel emerging from the pandemic.
The Connecticut Airport Authority has cut the ribbon on the new ground transportation centre at Bradley International Airport.
CNAB has awarded Alstef Group a baggage handling upgrade project for Bucharest Henri Coandă International Airport (OTP) in Otopeni, Romania.
Work continues to progress on implementing Rail Baltica's new railway station at Riga International Airport (RIX) in Latvia.
Birmingham Airport (BHX) has announced it will invest in upgrading and expanding its security area by June 2024.
Cisco DNA Spaces not only improve wireless connectivity at Toronto airport, but also drive new experiences for its passengers and staff.
Dallas Love Field Airport (DAL) has completed the full reconstruction of Runway 13R/31L, its primary commercial runway.
The Moroccan Airports Authority, ONDA entrusts Frequentis Comsoft to upgrade their message handling and switching capability.
The CAA has published its Final Proposals for the maximum passenger charges at Heathrow Airport over the next five years.
AppDynamics, part of Cisco, provides real-time monitoring of Alaska Airlines' applications across infrastructure and technology.
Seven renovated pedestrian tunnels have reopened beneath the Lower Level Roadway at Chicago O’Hare International Airport.
Airbus has signed a MoU with Linde to work on the development of hydrogen infrastructure at airports worldwide.
Construction has commenced on the 28 million USD terminal expansion project at Chattanooga Airport in Hamilton County, Tennessee.
Zurich Airport has selected the winning design for its new Dock A terminal building, which will be built using sustainable wood.
SENEAM, the Air Navigation Service Provider of Mexico, has selected a turnkey VSAT network solution from Frequentis, in cooperation with ND Satcom.
On 21 June 2022, airport operator, Finavia opened a new centralised terminal at Helsinki Airport in Finland.
Phoenix Sky Harbor International Airport (PHX) has opened a new eighth concourse at Terminal 4, the airport's busiest terminal.
French Air Navigation Service Provider, DSNA has selected Frequentis to supply its state-of-the-art Remote Digital Tower (RDT) solution in France.
The Polish Air Navigation Services Agency has SITA to digitally transform air/ground communications and boost airspace traffic safety and efficiency.
Fintraffic Air Navigation Services (ANS) Ltd has enhanced its air traffic surveillance capability with a WAM system from Frequentis Comsoft.
Construction is ready to begin on JFK's new 9.5 billion USD Terminal 1 following the project's financial and environmental approvals.
SITA has signed a partnership agreement with Alstef Group to launch Swift Drop, a new self-bag drop solution.
The European Commission has approved easyJet's application to obtain 18 available take-off and landing slots at Lisbon airport.
To advance a sustainable future for the aviation industry, it remains crucial for airlines to continue decarbonising ground operations.
Frequentis and Metron Aviation will cooperate on projects of mutual interest in the fields of air traffic flow, arrival and departure management solutions.
SITA Flex-as-a-Service is a next-generation “beyond common-use” platform that allows airlines to provide a completely mobile experience to passengers.
The Passenger Terminal Expo is returning to Paris, France in 2022: find imageHOLDERS at the Neonode stand on 15th – 17th June.
Düsseldorf Airport has extended the use of their departure manager after seven successful years using the system in Düsseldorf’s A-CDM implementation.
Nashville International Airport (BNA) has announced a new 1.4 billion USD improvement and expansion plan, which includes two new concourses.
DAMM Cellular Systems invites you to visit them at Critical Communications World in Vienna, Austria from 21 to 23 June at stand F110.
Airservices Australia has selected Thales to launch an integrated drone surveillance trial at Sydney Kingsford Smith Airport (SYD).
Delta Air Lines and Misapplied Sciences are launching the first PARALLEL REALITY experience for customers at Detroit Metropolitan Airport.
Delta Air Line's new Terminal C has opened at LaGuardia Airport, marking the near completion of the entirely reconstructed airport.
Smiths Detection deploys high speed explosives detection systems into multilevel hold baggage handling system at Stuttgart Airport.
SITA are set to deploy airline technology to manage repatriation of lost items at Passenger Terminal Expo 2022.
NAV CANADA has deployed Intelligent Approach air traffic control technology at Toronto Pearson (YYZ) to reduce airport emissions and delays.
The Ready Return/Idle Storage building at LAX's Consolidated Rent-A-Car facility has been handed over to rental car tenants fro development.
As demand for train & air tickets grow, seamless integration of rail and airline systems provides a smoother journey for passengers.
PHL upgrading the entryways and exteriors of Terminals D and E to make them more attractive, energy efficient, and safe.
AAHK has announced that a renewed aerodrome licence for HKIA and its third runway has been issued by the Civil Aviation Department.
Siemens Logistics has announced it will present its latest innovations for improved airport baggage handling at Passenger Terminal EXPO 2022.
The Government of Canada is collaborating with airports and airlines across the country to reduce passenger wait times.
Gatwick Airport has announced a focused statutory public consultation on plans to bring the Northern Runway into routine use.
Global Mobility Call will take place on 14-16 June 2022 and will be key in globally redefining sustainable mobility.
With more passengers seeking sustainable travel, airports and airlines will need to respond to these demands to keep up in a highly competitive industry.
Blast Delectors, Inc. celebrates 65 years as a global leader in the design, manufacture, and supply of jet blast deflectors and ground run-up enclosures.
AA2000 is implementing Veovo's Passenger Predictability at two Argentinian airports to optimise operations and improve passenger flow.
OAK has completed Phase 1 of its Airport Perimeter Dike Improvement Project to provide protection against flooding and rising sea levels.
The global mishandled baggage rate has spiked by 24% as the industry recovers from the pandemic, according to the SITA Baggage IT Insights 2022.
PANYNJ has announced the concessions lineup for Newark Liberty International Airport's new Terminal A development.
Work is set to resume on Changi Airport's Terminal 5, following a previous pause due to the impacts of the COVID-19 pandemic.
Details of San Antonio International Airport's (SAT) 2.5 billion USD Terminal Development Program (TDP) have been announced.
Rome Fiumicino International Airport/ Leonardo da Vinci Airport (FCO) has inaugurated its new boarding area A facility.
ICAO and the MEVA III Member States have contracted Frequentis to continue the management of its satellite network services until 2025.
Miami International Airport will soon be launching biometric boarding technology to improve the boarding process for international flights.
CLT has announced that construction is underway on Phase II of its Concourse A Expansion project, which is scheduled for completion in 2023.
Qatar Civil Aviation Authority (QCAA) has selected Frequentis to upgrade its existing VCS and modernise its air traffic control (ATC) tower operation.
Please fill in the contact form opposite. A member of the team will be in touch shortly.