A new voice has joined Qmatic to enhance the customer journey. We’re proud to announce the launch of Qmatic Aiva, our multilingual AI voice agent built to elevate customer service across enterprise environments.
Available 24/7, Qmatic Aiva answers inbound calls instantly, books and reschedules appointments, checks real-time availability, sends confirmations, and handles frequently asked questions while integrating seamlessly as part of Qmatic’s appointment booking and queue management platform.
By automating routine calls at scale, Qmatic Aiva reduces wait times, lowers operational workload, and enables staff to focus on more complex, high-value interactions. The solution supports concurrent calls and speaks more than 30 languages, making it ideal for Public Sector, Healthcare, Financial Services, and Retail organizations.
David Larsson, CEO at Qmatic, said:qQmatic Aiva marks the beginning of a new era in AI-powered customer journeys. We are enabling organizations to scale service intelligently while maintaining trust, compliance, and human quality.
Qmatic Aiva is available globally through Qmatic and its partner business ecosystem.
About Qmatic
Qmatic is a global market leader in queue management and customer journey management solutions. Since its founding in 1981, Qmatic has delivered structured, efficient, and user-centered queueing systems for in-person services. Initially focused on the public sector and retail, the company rapidly evolved from analog, ticket-based solutions into software-driven platforms designed to orchestrate complex service flows across multiple channels and touchpoints.
As part of its strategic evolution, Qmatic is expanding its capabilities through Qmatic AI, an innovation initiative focused on enhancing service delivery with intelligent automation, analytics, and AI-driven customer interactions. The launch of Qmatic Aiva, Qmatic’s AI voice agent for enterprise environments, marks the first step in this growing AI portfolio, enabling organizations to scale service capacity while maintaining trust, security, and compliance.
To learn more about Qmatic Aiva, visit: www.qmatic.com/ai/voiceagent
