easyJet has unveiled a brand new AI equipped Integrations Control Centre (ICC) in Luton.

The new state-of-the-art centre will be utilised in the management of daily flight programmes across the company’s network, with a new generative AI tool, Jetstream, embedded into all day to day practices.

The brand new airline operations control centre will manage around half a million flights annually

Jetstream allows operators instant access to a wealth of tools including policy, procedure and information retrieval, combining extensive information from eight operational manuals across roughly 3000 pages of information. The company also hopes to introduce the software into the direct daily operations of flight crew in the near future.

Johan Lundgren, CEO of easyJet, commented:

We are really pleased to have our new operations control centre up and running in time for the summer season ramp up, providing our operational team with a modern and bespoke facility from which to manage up to 13,000 flights a week.

At easyJet, we saw the potential early on for data to improve customer experience and operational efficiency which could help us provide a better flying experience for our customers, crew and pilots. And while you can’t always see it, the technology is already hard at work in the air and on the ground helping us predict exactly what food and drink we need for certain routes while minimising food waste, aiding predictive maintenance decisions and helping us to ensure we have the right aircraft on the right routes to best match demand.

We continue to invest in and deepen our knowledge and use of AI, with a rapid deployment team working on 250 live use cases across our operations and scheduling, customer service, the booking experience and easyJet holidays.

Operated by over 250 specialists 24 hours a day, 7 days a week; the new Centre manages over 340 easyJet aircraft, flying up to 300,000 passengers across 35 countries on more than 1000 routes between 155 airports daily.

The inclusion of Jetstream comes in the wake of easyJet’s use of AI in a slew of other areas of operations, including predictive maintenance and plane organisation & optimisation.

easyJet also plans to introduce new software to aid in the real-time interaction with air traffic across Europe, using AI to help pinpoint precise aircraft locations with higher degrees of accuracy at any given moment.


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