Following the air traffic control outage that caused widespread disruption across its network earlier this week, British Airways now expects to operate a normal schedule on Thursday 10 September
In a statement issued at 09:00 on Thursday, the airline said its teams had been working to restore normal operations following Tuesday’s NATS outage.
The disruption resulted in almost 550 British Airways flights being cancelled, affecting more than 85,000 customers.
The airline said it had rebooked more than 60,000 affected customers on alternative flights since Tuesday. On Wednesday, British Airways operated almost 80% of its planned schedule across its network.
The impact of the NATS outage continued into Wednesday as aircraft and crew were left out of position. British Airways cancelled more than 190 flights from its original Wednesday schedule while it worked to establish a revised timetable.
British Airways also highlighted the wider implications of failures within the aviation system, saying the incident demonstrated the impact that disruption to one part of the network can have on airlines and passengers.
For customers scheduled to travel on Thursday who no longer wish to travel, British Airways is offering free flight changes until Sunday 13 September. Changes can be made through the airline’s website using its Manage My Booking service.
The airline said it would continue working to resolve the remaining effects of the disruption and thanked employees who had worked beyond their normal shifts or volunteered to support affected customers.
