London Luton Invests £30 Million to Enhance Passenger Experience

London Luton Airport (LTN) is investing 30 million GBP in further enhancing the passenger experience.

This includes a 20 million GPB investment in refurbishing its security hall. Throughout this project, new body scanners and CT scanner technology will be installed at LTN, while further initiatives will help speed up processing times.

In addition, new flooring and ceilings will help modernise the facility and improve aesthetics.

Furthermore, the airport is also investing 8 million GBP in developing a new two-storey restaurant to replace the current Frankie & Benny’s unit.

The restaurant will feature a mezzanine floor overlooking the departure lounge and will accommodate up to 500 customers.

London Luton Airport's new departure lounge
London Luton Airport’s new departure lounge

These projects follow a successful summer at the airport, with 3.3 million passengers passing through the terminal during July and August. During this time, four in five passengers rated their overall passenger experience as ‘very good’ or ‘excellent.’

The 30 million GBP investment now marks the latest phase of Luton Airport’s modernisation programme, which has included new shops and restaurants, new and upgraded toilet and washroom amenities and facilities for a children’s play area.

Alberto Martin, Chief Executive at London Luton Airport, said:

“This is an exciting phase of development that will deliver yet more enhancements to London Luton Airport’s simple and friendly passenger experience.

“This year, we have already invested £12 million in enhancing facilities across the terminal and we are already seeing the benefits of this investment, with excellent passenger feedback on our latest shops, restaurants and upgraded passenger facilities. Throughout the summer, our teams have worked hard to achieve a strong operational performance and our aim throughout this development project is to maintain that level of service while ensuring that disruption is kept to a minimum.”

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