Munich Airport has officially become the first German airport to be certified at Level 3 in the Airports Council International’s (ACI) Airport Customer Experience Accreditation Programme.
The first and only programme in the airport sector to provide a full view of customer experience management, the ACI Customer Experience Accreditation programme is structured into five progressive accreditation levels and provides evaluation of airports’ commitment and strategies for the optimisation of the passenger experience.
In achieving the Level 3 certification, Munich Airport has officially been recognised to have implemented a comprehensive customer experience strategy that actively involves passengers, employees partner companies.
Jost Lammers, CEO of Munich Airport and Chair of ACI World:We are very pleased to be the first German airport to achieve Level 3 of the ACI Airport Customer Experience Accreditation Program.
This certification confirms our commitment as a premium hub to continuously improve passenger processes, service offerings, and the overall travel experience to ensure passenger satisfaction.
Justin Erbacci, Director General of ACI World:Achieving Level 3 in ACI’s Airport Customer Experience Accreditation reflects Munich Airport’s strong commitment to continuously enhancing the passenger journey.
As a recognised industry leader under the leadership of Jost Lammers, Chair of ACI World, Munich Airport continues to set a strong example through its focus on service excellence, collaboration, and innovation.
