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Passenger Handling

A directory of products and services relating to passenger handling at airports. This includes passenger information technology, check-in services and equipment, immigration and customs, lounges, sleeping pods and security screening.

  • Products & Services
  • Passenger Handling
  • Suppliers
    • Accessibility Equipment

      Accessibility Equipment

      Accessibility equipment includes specialist solutions that enable passengers with reduced mobility to move through airport terminals and board or leave aircraft. This covers ambulifts, PRM boarding ramps, wheelchair lifts, aisle chairs, mobility aids, tactile wayfinding systems, induction loop systems, accessible lifts and escalators, and adapted seating or toilet facilities. The category also includes PRM transport vehicles and equipment used at check-in, security and gate areas to assist with passenger movement within the terminal.

    • Biometrics & Identity Management

      Biometrics & Identity Management

      This category contains suppliers and news focused on identity verification technologies, particularly those that use biometric data or digital ID platforms.

      • Automated Document Verification
      • Biometrics
      • E-gates & Immigration Counters
    • Check-In & Security

      Check-In & Security

      The check-in and security category features suppliers who provide products and services relating to this aspect of passenger handling, such as those providing check-in kiosks or scanners. The products & services in this section relate to the physical and procedural systems that move passengers through the airport.

      • Check-In Counters & Kiosks
      • Gate Desks
      • Queue Management
      • Security Screening Equipment
    • Passenger Counting

      Passenger Counting

      Passenger counting and monitoring passenger flow at airports are related processes used to manage and optimise passenger traffic through airport terminals. Passenger counting involves accurately tracking the number of passengers entering or exiting an airport at any given time. This data is typically collected through a combination of manual and automated methods, such as ticket sales, check-ins, boarding passes and sensors. The data is then used to help airport operators allocate resources, identify congestion points and improve passenger flow. Monitoring passenger flow is the process of tracking how passengers move through an airport terminal. This includes tracking how long it takes for passengers to pass through security checkpoints, how long they wait in line at ticket counters or baggage check-in areas, and how long it takes for passengers to board or disembark from planes. This data is used to identify bottlenecks, optimise passenger flow and improve the overall airport experience for travellers. By combining passenger counting and monitoring passenger flow, airport operators can make informed decisions about staffing levels, security requirements and facility upgrades. This data also helps operators identify areas where congestion is likely to occur and take proactive measures to prevent delays or bottlenecks. In addition, analysing passenger flow data over time provides valuable insights into how passenger traffic is evolving and what changes may be needed to better serve the needs of travellers. The suppliers on this page provide passenger counting and passenger flow monitoring solutions.

    • Passenger Information Technology

      Passenger Information Technology

      A directory of airport industry suppliers who provide terminal passenger information technology such as flight information displays and public address systems as well as all the latest news about the area.

    • Passenger Services

      Passenger Services

      This section is for suppliers who provide passenger services at airports such as business and conference facilities, currency exchange and banking services, and lounges, hotels and sleeping pods as well as retail facilities and food outlets.

      • Aircraft Ramp
      • Business & Conference Facilities
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