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Accessibility Equipment
Accessibility equipment includes specialist solutions that enable passengers with reduced mobility to move through airport terminals and board or leave aircraft. This covers ambulifts, PRM boarding ramps, wheelchair lifts, aisle chairs, mobility aids, tactile wayfinding systems, induction loop systems, accessible lifts and escalators, and adapted seating or toilet facilities. The category also includes PRM transport vehicles and equipment used at check-in, security and gate areas to assist with passenger movement within the terminal.
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Biometrics & Identity Management
This category contains suppliers and news focused on identity verification technologies, particularly those that use biometric data or digital ID platforms.
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Check-In & Security
The check-in and security category features suppliers who provide products and services relating to this aspect of passenger handling, such as those providing check-in kiosks or scanners. The products & services in this section relate to the physical and procedural systems that move passengers through the airport.
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Passenger Counting
Passenger counting and monitoring passenger flow at airports are related processes used to manage and optimise passenger traffic through airport terminals. Passenger counting involves accurately tracking the number of passengers entering or exiting an airport at any given time. This data is typically collected through a combination of manual and automated methods, such as ticket sales, check-ins, boarding passes and sensors. The data is then used to help airport operators allocate resources, identify congestion points and improve passenger flow. Monitoring passenger flow is the process of tracking how passengers move through an airport terminal. This includes tracking how long it takes for passengers to pass through security checkpoints, how long they wait in line at ticket counters or baggage check-in areas, and how long it takes for passengers to board or disembark from planes. This data is used to identify bottlenecks, optimise passenger flow and improve the overall airport experience for travellers. By combining passenger counting and monitoring passenger flow, airport operators can make informed decisions about staffing levels, security requirements and facility upgrades. This data also helps operators identify areas where congestion is likely to occur and take proactive measures to prevent delays or bottlenecks. In addition, analysing passenger flow data over time provides valuable insights into how passenger traffic is evolving and what changes may be needed to better serve the needs of travellers. The suppliers on this page provide passenger counting and passenger flow monitoring solutions.
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Passenger Information Technology
A directory of airport industry suppliers who provide terminal passenger information technology such as flight information displays and public address systems as well as all the latest news about the area.
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Passenger Services
This section is for suppliers who provide passenger services at airports such as business and conference facilities, currency exchange and banking services, and lounges, hotels and sleeping pods as well as retail facilities and food outlets.
Passenger Handling News
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Plaza Premium Group announces Joint Venture at Cairo International Airport
As part of a JV, Plaza Premium Group will manage and operate six lounges across multiple terminals at Cairo International Airport.
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Lagardère Travel Retail Wins a Travel Essentials Master Concession at Düsseldorf Airport
Lagardère Travel Retail has opened eleven new locations at Dusseldorf Airport as part of a tender for books, souvenirs and convenience.
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The AI Advantage in Aviation: From Operations to Passenger Experience
TAV Technologies looks at how innovations in artificial intelligence are improving aviation operations and the passenger experience.
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Plaza Premium Group Becomes World’s First IATA Strategic Partner in Accessibility
Plaza Premium Group has committed to inclusive travel as the world’s first IATA Strategic Partner in Accessibility.
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Lagardère Travel Retail Wins Major Duty Free Tender at Amsterdam Schiphol Airport
Lagardère Travel Retail has won a major tender that encompasses all Duty Free operations at Amsterdam Schiphol Airport.
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Air Canada Expands Digital Identification Boarding at YVR
Air Canada has expanded its Digital Identification programme for domestic flights departing from Vancouver International Airport (YVR).
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Taipei Taoyuan International Airport Chooses SITA
SITA is partnering with Taipei Taoyuan International Airport to revolutionise its passenger processing solutions.
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CLEAR Launches New EnVe Pods for More Seamless Traveler Experience
CLEAR has rolled out its EnVe Pods for biometric verification that is 5 times faster than other forms of identity verification at airports.
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Sydney Airport to Invest AUD 200m in Modernising Its T2 Domestic Terminal
Sydney Airport is investing AUD 200m in its T2 Domestic terminal, the first major upgrade in more than 30 years.
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SITA & IPS Launch Gold Standard Offer with Intelligent Passenger Solutions
SITA has announced the formal integration of IPS Intelligent Passenger Solutions into its SITA Airports portfolio.
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UK: Connected Places Catapult Announces HADeS Competition
Connected Places Catapult has announced it has begun accepting applications for a new High Assurance Detection Systems competition.
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Biometric Boarding System Operational at Denver International Airport
BigBear.ai has successfully implemented its veriScan biometric verification system at Denver International Airport (DEN).
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SITA and Accelya Partner to Redefine the Future of Airline Retailing
A partnership between SITA and Accelya will allow airports to migrate modern retailing for passengers, including biometric recognition.
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How Advanced Analytics Are Improving Airport Security Operations
TAV Technologies’ Total Airport Management Suite (TAMS) offers a cutting-edge, integrated solution that enhances airport security operations…
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How Accessible Digital Kiosks are Transforming Airport Experiences
imageHOLDERS looks at how digital self-service kiosks play a vital role in passenger handling and accessibility at airports.
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London Gatwick Awarded ACI Accessibility Accreditation
London Gatwick has become the UK's first airport to receive ACI's Level 1 Accessibility Enhancement Accreditation.
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Nice Côte D’Azur Airport Unveils a New Passenger Experience
Lagardère Travel Retail France has won a tender to manage 14 boutiques in the duty free area at Nice Côte d'Azur Airport.
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Technology Is the Key to Unlocking the Passenger Experience of the Future
Amid skyrocketing traffic, passengers look to digitalisation to upgrade the travel experience, SITA 2024 Passenger IT Insights report finds.
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Uber for Business and API Collaborate on Ground Transportation Booking
API is collaborating with Uber for Business to integrate its Disrupted Passenger Assistance application with Uber’s Guest Rides API.
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Airport Passenger Personas in the Age of Technology
TAV Technologies looks at how airport technologies are helping to meet the demands of different 'passenger personas'.
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Airport Futures: Coming in to Land Now
Dive into SITA’s white paper to discover how you can unlock the full potential of your airport, today and tomorrow.
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Lagardère Travel Retail Partners with TAV Airports
Lagardère Travel Retail has partnered with TAV Airports to introduce the Relay brand to Croatia and Kazakhstan.
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Drone-Based Security for Airport Perimeter Monitoring
TAV Technologies looks at the possible applications of drone-based technologies for airport perimeter surveillance.
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CT Technology to Be Installed across Airports in Canada
The Canadian Air Transport Security Authority has announced a multi-year initiative to install CT security technology at airports in Canada.
