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Accessibility Equipment
Accessibility equipment includes specialist solutions that enable passengers with reduced mobility to move through airport terminals and board or leave aircraft. This covers ambulifts, PRM boarding ramps, wheelchair lifts, aisle chairs, mobility aids, tactile wayfinding systems, induction loop systems, accessible lifts and escalators, and adapted seating or toilet facilities. The category also includes PRM transport vehicles and equipment used at check-in, security and gate areas to assist with passenger movement within the terminal.
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Biometrics & Identity Management
This category contains suppliers and news focused on identity verification technologies, particularly those that use biometric data or digital ID platforms.
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Check-In & Security
The check-in and security category features suppliers who provide products and services relating to this aspect of passenger handling, such as those providing check-in kiosks or scanners. The products & services in this section relate to the physical and procedural systems that move passengers through the airport.
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Passenger Counting
Passenger counting and monitoring passenger flow at airports are related processes used to manage and optimise passenger traffic through airport terminals. Passenger counting involves accurately tracking the number of passengers entering or exiting an airport at any given time. This data is typically collected through a combination of manual and automated methods, such as ticket sales, check-ins, boarding passes and sensors. The data is then used to help airport operators allocate resources, identify congestion points and improve passenger flow. Monitoring passenger flow is the process of tracking how passengers move through an airport terminal. This includes tracking how long it takes for passengers to pass through security checkpoints, how long they wait in line at ticket counters or baggage check-in areas, and how long it takes for passengers to board or disembark from planes. This data is used to identify bottlenecks, optimise passenger flow and improve the overall airport experience for travellers. By combining passenger counting and monitoring passenger flow, airport operators can make informed decisions about staffing levels, security requirements and facility upgrades. This data also helps operators identify areas where congestion is likely to occur and take proactive measures to prevent delays or bottlenecks. In addition, analysing passenger flow data over time provides valuable insights into how passenger traffic is evolving and what changes may be needed to better serve the needs of travellers. The suppliers on this page provide passenger counting and passenger flow monitoring solutions.
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Passenger Information Technology
A directory of airport industry suppliers who provide terminal passenger information technology such as flight information displays and public address systems as well as all the latest news about the area.
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Passenger Services
This section is for suppliers who provide passenger services at airports such as business and conference facilities, currency exchange and banking services, and lounges, hotels and sleeping pods as well as retail facilities and food outlets.
Passenger Handling News
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Biometrics in Air Travel: Empowering a More Enjoyable Journey From Home to Gate
HID examines how biometric technologies such as facial recognition can enhance the whole air travel experience.
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Luchtvaart Nieuws: Aviation Pioneers Shape Their World Far Into the Future
NACO explores how it has contributed to global airport design and played a key role in Poland’s CPK project.
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Manchester Airports Opens New Section of Redeveloped Terminal 2 Departure Lounge
Manchester Airport has opened the doors of a new section of its redeveloped Terminal 2 departure lounge to the public.
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Lyft and BENTELER to Launch Autonomous Shuttles at US Airports
Lyft has announced plans to introduce autonomous airport shuttles to its network in partnership with BENTELER Mobility.
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10% of UK Passengers Aware of Rights in Face of Flight Disruption
The UK Civil Aviation Authority (CAA) has found that 10% of passengers feel fully aware of their rights in the event of a flight disruption.
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HID and ASSA ABLOY Recognized with Renowned Red Dot Award for Innovative Biometric eGate Design
HID and ASSA ABLOY have received a Red Dot Award for the BG100 Speedgate, which enhances secure and seamless airport processing.
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TSA Ends Shoes-Off Requirement at US Airport Security Checkpoints
Passengers flying from US domestic airports will no longer need to remove their shoes at TSA security checkpoints following a policy shift.
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Optimizing Border Control: How Facial Recognition Secures and Simplifies Immigration Checkpoints in Indonesia
HID has enhanced border security and efficiency in Indonesia by implementing facial recognition technology at Batam Center’s busy seaport.
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Elevating Self-Service Kiosk Technology: imageHOLDERS and HID Collaboration
HID has collaborated with imageHOLDERS to elevate self-service kiosk technology, offering innovative, future-proof solutions.
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Passenger-Centric Experiences Through Intelligent Audio Solutions
AtlasIED looks at how audio solutions have improved airport communication with clear, timely updates tailored to busy travel environments.
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Canada: Halifax Stanfield International Airport Adopts CT Security Scanners
Halifax Stanfield International Airport (YHZ) has introduced a new security screening line equipped with CT X-ray technology.
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Lagardère Travel Retail Celebrates Flagship Opening in Lima, Redefining the Passenger Experience in Latin America
Lagardère Travel Retail has launched new flagship stores and dining spaces in Lima, enhancing the travel experience.
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How Biometrics Are Transforming Air Travel: Insight From HID’s Aviation Industry Expert
HID’s Rob Sutton has highlighted how biometrics can streamline airport travel, supporting faster, more secure passenger movement.
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New Security Checkpoint Opens at SEA Airport's Baggage Claim Level
Seattle-Tacoma International Airport (SEA) has opened a new security checkpoint at the Baggage Claim level of the terminal.
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New SmartGate Kiosks Installed at Sydney Airport
Sydney Airport has installed a set of eight new Australian Border Force (ABF) SmartGate kiosks at its T1 International Terminal building.
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New Enhanced Passenger Processing System Implemented at ORD
The CDA has initiated an alliance with CBP to improve the international arrival experience at O'Hare International Airport.
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EASA Publishes New Safety Information on Lithium Battery Risks
The EASA has published a new Safety Information Bulletin to raise awareness of the risks that lithium batteries can pose to air travel.
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Saudi Arabia: Leidos and SAFE to Collaborate on Airport Security
Leidos and Saudi Arabia’s National Security Services Company (SAFE) are collaborating on implementing airport security technologies.
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Port Authority Announces Measures to Manage Summer Travel at JFK Airport
PANYNJ has announced an operational plan to manage traffic and reduce delays at John F. Kennedy International Airport (JFK).
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From Paper to Phone: How Technology and Consumers Are Changing the Face of Border Management
SITA explores how governments can embrace digital travel trends to streamline border control and enhance the passenger experience.
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UK: Government Confirms e-Gate Allowance for European Travel
e-Gates will shortly be available for use by British citizens travelling into Europe, as revealed in a statement made by the Prime Minister.
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TAV Technologies: Revolutionizing Airports with Smart Solutions
TAV Technologies has enhanced airport operations with smart solutions that boost efficiency and improve the passenger experience.
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MCO Launches Identity Verification Technology for International Arrivals
Orlando International Airport (MCO) and U.S. Customs and Border Protection have introduced a new biometric identity verification system.
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US to Enforce REAL ID Requirements for Domestic Air Travel from 7 May
The U.S. federal government is set to enforce the REAL ID Act beginning 7 May 2025, marking a change in requirements for domestic air travel…
