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Accessibility Equipment
Accessibility equipment includes specialist solutions that enable passengers with reduced mobility to move through airport terminals and board or leave aircraft. This covers ambulifts, PRM boarding ramps, wheelchair lifts, aisle chairs, mobility aids, tactile wayfinding systems, induction loop systems, accessible lifts and escalators, and adapted seating or toilet facilities. The category also includes PRM transport vehicles and equipment used at check-in, security and gate areas to assist with passenger movement within the terminal.
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Biometrics & Identity Management
This category contains suppliers and news focused on identity verification technologies, particularly those that use biometric data or digital ID platforms.
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Check-In & Security
The check-in and security category features suppliers who provide products and services relating to this aspect of passenger handling, such as those providing check-in kiosks or scanners. The products & services in this section relate to the physical and procedural systems that move passengers through the airport.
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Passenger Counting
Passenger counting and monitoring passenger flow at airports are related processes used to manage and optimise passenger traffic through airport terminals. Passenger counting involves accurately tracking the number of passengers entering or exiting an airport at any given time. This data is typically collected through a combination of manual and automated methods, such as ticket sales, check-ins, boarding passes and sensors. The data is then used to help airport operators allocate resources, identify congestion points and improve passenger flow. Monitoring passenger flow is the process of tracking how passengers move through an airport terminal. This includes tracking how long it takes for passengers to pass through security checkpoints, how long they wait in line at ticket counters or baggage check-in areas, and how long it takes for passengers to board or disembark from planes. This data is used to identify bottlenecks, optimise passenger flow and improve the overall airport experience for travellers. By combining passenger counting and monitoring passenger flow, airport operators can make informed decisions about staffing levels, security requirements and facility upgrades. This data also helps operators identify areas where congestion is likely to occur and take proactive measures to prevent delays or bottlenecks. In addition, analysing passenger flow data over time provides valuable insights into how passenger traffic is evolving and what changes may be needed to better serve the needs of travellers. The suppliers on this page provide passenger counting and passenger flow monitoring solutions.
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Passenger Information Technology
A directory of airport industry suppliers who provide terminal passenger information technology such as flight information displays and public address systems as well as all the latest news about the area.
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Passenger Services
This section is for suppliers who provide passenger services at airports such as business and conference facilities, currency exchange and banking services, and lounges, hotels and sleeping pods as well as retail facilities and food outlets.
Passenger Handling News
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The Airport Industry-News Magazine 2025 Is Here!
inter airport europe 2025, new airport infrastructure projects due in 2025–26, how airports are responding to accessibility demands & more!
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New Zealand: Beonic to Deliver AI-Powered LiDAR System at ZQN
Beonic has formed a new partnership with Queenstown Airport for the delivery of a new AI-powered LiDAR system across five departure areas.
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Lufthansa Group Introduces Early Check-In at Singapore’s Changi Airport
Lufthansa Group has introduced an Early Check-In service for passengers departing from Singapore’s Changi Airport to Europe.
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UAE: DCAA Launches Digital Security Screener Licensing System
The Dubai Civil Aviation Authority has launched a Digital Security Screener Licensing System for Security Screeners across airports in Dubai…
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How are AV Hardware and Network Solutions Transforming Transportation Systems?
AtlasIED explores how AV hardware and IP-based communication systems are transforming modern transportation.
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TSA Launches ‘One Stop Security’ Pilot to Bypass Second Screening in the US
TSA has launched a pilot programme to reduce the need for repeated security checks for passengers arriving from certain foreign airports.
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Auckland Airport Launches Major Transformation of Departures Hall
Auckland Airport is undergoing the most extensive redevelopment of its departures hall in almost five decades.
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Berlin Airport Expands Rollout of CT Security Technology
Berlin Brandenburg Airport has completed the latest phase of its security upgrades, with all lanes in Control Area 1 now operational.
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Canada: Halifax Stanfield Airport Introduces Passenger Assistance Robots
Halifax Stanfield International Airport is testing two passenger assistance robots under a pilot project with Maritime Robotics.
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Alaska Airlines Introduces ID Verification at Automated Bag Drop Units
Alaska Airlines has added identity verification to its Automated Bag Drop units at Seattle-Tacoma and Portland international airports.
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Three Hot Trends Shaping the Future of Airport Kiosks
imageHOLDERS' whitepaper explores the top three trends in airport kiosks and how these solutions are designed to serve all passengers.
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US: CBP Introduces Biometric Passenger Processing at LAX
US CBP has rolled out Enhanced Passenger Processing (EPP) technology at LAX's Tom Bradley International Terminal and Terminal 7.
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US DOT Launches Updated Aviation Consumer Complaint System
The United States Department of Transportation (USDOT) has introduced a new online platform for managing air travel service complaints.
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Pittsburgh International Airport Launches Online Lost Property System
Passengers at Pittsburgh International Airport (PIT) can now report and track lost property online using a new digital service.
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What Is a Quiet Airport? How Smart Technology Improves Passenger Experience
AtlasIED explores the Quiet Airport concept and how its GLOBALCOM platform modernises communication with scalable, network-based technology.
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Using Data and Quick Wins to Improve the Airport Experience
ACI World and Amadeus hosted a webinar alongside global airport leaders to discuss the evolving landscape of airport customer experience.
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AtlasIED Announces Integration Partnership with Sittig Technologies’ PAXGuide Platform
AtlasIED is partnering with Sittig Technologies to integrate its PAXGuide platform with AtlasIED’s GLOBALCOM systems.
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Biometrics in Air Travel: Empowering a More Enjoyable Journey From Home to Gate
HID examines how biometric technologies such as facial recognition can enhance the whole air travel experience.
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Luchtvaart Nieuws: Aviation Pioneers Shape Their World Far Into the Future
NACO explores how it has contributed to global airport design and played a key role in Poland’s CPK project.
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Manchester Airports Opens New Section of Redeveloped Terminal 2 Departure Lounge
Manchester Airport has opened the doors of a new section of its redeveloped Terminal 2 departure lounge to the public.
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Lyft and BENTELER to Launch Autonomous Shuttles at US Airports
Lyft has announced plans to introduce autonomous airport shuttles to its network in partnership with BENTELER Mobility.
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10% of UK Passengers Aware of Rights in Face of Flight Disruption
The UK Civil Aviation Authority (CAA) has found that 10% of passengers feel fully aware of their rights in the event of a flight disruption.
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HID and ASSA ABLOY Recognized with Renowned Red Dot Award for Innovative Biometric eGate Design
HID and ASSA ABLOY have received a Red Dot Award for the BG100 Speedgate, which enhances secure and seamless airport processing.
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TSA Ends Shoes-Off Requirement at US Airport Security Checkpoints
Passengers flying from US domestic airports will no longer need to remove their shoes at TSA security checkpoints following a policy shift.
