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Aircraft Ramp
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Business & Conference Facilities
Airports often provide a range of business and conference facilities to meet the needs of travellers who need to work or hold meetings while waiting for their flights. These facilities may include meeting rooms that are equipped with tables, chairs and audio-visual equipment; business centres; and executive lounges.
Passenger Services News
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Reimagining the Airport Experience: The Rise of Quiet Airports
AtlasIED explains the Quiet Airport concept, which includes advanced audio technologies and thoughtful infrastructure design.
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Canada: Halifax Stanfield Airport Introduces Passenger Assistance Robots
Halifax Stanfield International Airport is testing two passenger assistance robots under a pilot project with Maritime Robotics.
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Alaska Airlines Introduces ID Verification at Automated Bag Drop Units
Alaska Airlines has added identity verification to its Automated Bag Drop units at Seattle-Tacoma and Portland international airports.
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US DOT Launches Updated Aviation Consumer Complaint System
The United States Department of Transportation (USDOT) has introduced a new online platform for managing air travel service complaints.
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Pittsburgh International Airport Launches Online Lost Property System
Passengers at Pittsburgh International Airport (PIT) can now report and track lost property online using a new digital service.
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Luchtvaart Nieuws: Aviation Pioneers Shape Their World Far Into the Future
NACO explores how it has contributed to global airport design and played a key role in Poland’s CPK project.
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Manchester Airports Opens New Section of Redeveloped Terminal 2 Departure Lounge
Manchester Airport has opened the doors of a new section of its redeveloped Terminal 2 departure lounge to the public.
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Lyft and BENTELER to Launch Autonomous Shuttles at US Airports
Lyft has announced plans to introduce autonomous airport shuttles to its network in partnership with BENTELER Mobility.
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Lagardère Travel Retail Celebrates Flagship Opening in Lima, Redefining the Passenger Experience in Latin America
Lagardère Travel Retail has launched new flagship stores and dining spaces in Lima, enhancing the travel experience.
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Lagardère Travel Retail Redefines Retail at Belfast International Airport
Lagardère Travel Retail is set to transform retail space at Belfast International Airport, including a bold new dining concept.
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Plaza Premium Group and Hong Kong Airlines Sign Landmark MOU To Elevate Guest Experience
Plaza Premium Group and Hong Kong Airlines have signed an MOU to expand cooperation and enhance airport hospitality for their guests.
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Lagardère Travel Retail Wins Duty Free Tender at Auckland Airport
Lagardère Travel Retail has secured a tender to operate duty-free at Auckland Airport, enhancing traveller experience with tailored retail.
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Lagardère Travel Retail Expands Into Albania with Duty Free Operations at Tirana International Airport
Lagardère Travel Retail has announced it's expansion into Albania with the launch of duty-free services at Tirana International Airport.
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Lagardère Travel Retail Wins Tender to Operate Retail and Dining at Belfast International Airport
Lagardère Travel Retail has won a contract to operate retail and new Food & Beverage spaces at Belfast International Airport.
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Paws Before You Board: Therapy Animals Ease Airport Travel
Amid the hustle of the airport, there’s a growing trend that’s helping to calm frayed nerves and offer a comforting touch: therapy animals.
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Fraport Partners with Avolta and Lagardère for Terminal 3 Dining
Fraport has announced a partnership with both Avolta and Lagardère Travel Retail for the delivery of food and beverage outlets in Terminal 3…
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What Happens to Items Lost at the Airport?
Brussels Airport (BRU) reports on what happens to items lost and found throughout the airport, with 24% returned to owners in 2024.
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Plaza Premium Group announces Joint Venture at Cairo International Airport
As part of a JV, Plaza Premium Group will manage and operate six lounges across multiple terminals at Cairo International Airport.
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Lagardère Travel Retail Wins a Travel Essentials Master Concession at Düsseldorf Airport
Lagardère Travel Retail has opened eleven new locations at Dusseldorf Airport as part of a tender for books, souvenirs and convenience.
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Lagardère Travel Retail Wins Major Duty Free Tender at Amsterdam Schiphol Airport
Lagardère Travel Retail has won a major tender that encompasses all Duty Free operations at Amsterdam Schiphol Airport.
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SITA and Accelya Partner to Redefine the Future of Airline Retailing
A partnership between SITA and Accelya will allow airports to migrate modern retailing for passengers, including biometric recognition.
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Nice Côte D’Azur Airport Unveils a New Passenger Experience
Lagardère Travel Retail France has won a tender to manage 14 boutiques in the duty free area at Nice Côte d'Azur Airport.
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Uber for Business and API Collaborate on Ground Transportation Booking
API is collaborating with Uber for Business to integrate its Disrupted Passenger Assistance application with Uber’s Guest Rides API.
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Airport Passenger Personas in the Age of Technology
TAV Technologies looks at how airport technologies are helping to meet the demands of different 'passenger personas'.