Passenger Services Categories
-
Aircraft Ramp
-
Business & Conference Facilities
Airports often provide a range of business and conference facilities to meet the needs of travellers who need to work or hold meetings while waiting for their flights. These facilities may include meeting rooms that are equipped with tables, chairs and audio-visual equipment; business centres; and executive lounges.
Passenger Services News
-
Plaza Premium Group Opens High Speed Rail Lounge at Hong Kong West Kowloon Station
Plaza Premium Group opens Hong Kong's first high-speed rail lounge at West Kowloon Station with MTR Corporation.
-
CLEAR Launches Corporate Memberships, Bringing Seamless Travel Benefits to Business Travellers
CLEAR launches Corporate Memberships, combining CLEAR+, Concierge and TSA PreCheck to streamline business travel for companies.
-
Hamad International Airport Rolls Out Biometric Travel Across More Than 700 Touchpoints
SITA and Qatar Airways help Hamad International Airport roll out biometric travel across more than 700 touchpoints.
-
Why Ground Handlers Are Rethinking Who Owns the Equipment
HiSERV examines why ground handling licence upheaval is pushing operators toward pooled equipment rather than owned GSE fleets
-
Plaza Premium Group Expands Latin America Footprint with Entry into Santiago de Chile International Airport
Plaza Premium Group enters Chile with five new lounges at Santiago Airport, expanding its Latin America presence.
-
Smart Traveller and HSBC Credit Cards Launch Summer Campaign to Elevate Family Travel Through Seamless Rewards and Airport Experiences
Smart Traveller and HSBC Credit Cards launch a summer campaign offering seamless rewards and curated airport experiences.
-
NMI Research Reveals Nearly One in Three Drivers Have Received a Parking Ticket Due to Confusing Payment Instructions
NMI research finds 30% of US drivers have been fined due to confusing parking payments, with 37% facing kiosk technical issues.
-
Integrated Passenger Services That Perform
Smarte Carte deliver comprehensive trolley management programmes and integrated passenger services designed specifically for aviation operat…
-
Calm Creates Commerce: Why Emotion is Becoming Airports’ Strongest Revenue Driver
The latest ACI Global Traveller Survey and this article by NACO point to wellbeing, comfort and emotional engagement as baseline expectation…
-
Aeropuertos Mexicanos and Amadeus Strengthen Relationship to Implement the ACUS System at Saltillo International Airport
Aeropuertos Mexicanos and Amadeus agree to implement the ACUS Airport Cloud Use Service system at Saltillo International Airport.
-
The Role of Airports in Smart City Developments
Airports are evolving beyond transit hubs, showcasing smart city technologies like AI, biometrics and sustainability systems.
-
Volotea to Create Tailored Traveller Experiences with Navitaire Stratos
Volotea partner with Navitaire Stratos, an Amadeus company to have more improved and flexible booking experiences for customers.
-
Plaza Premium Group and PT IAS Hospitality Indonesia Collaborate
Plaza Premium Group and PT IAS Hospitality partner to expand premium airport lounge access across Indonesia and globally
-
Pan American World Airways® Chooses Amadeus Technology
Pan American World Airways has selected Amadeus as its strategic technology and distribution partner to power its return to scheduled servic…
-
Plaza Premium Group Celebrates Grand Opening of its First Plaza Premium First Lounge in Europe
Plaza Premium Group opens its first Plaza Premium First Lounge in Europe at Rome Fiumicino, redefining premium airport hospitality.
-
Designing Airports for the Ears, Not Just the Eyes
AtlasIED's Justin Young explores how advanced PA systems are critical to safety and passenger experience in modern airports.
-
Aerotel Shanghai Wins Dual Honors as Plaza Premium Group Leads the Way in Airport Hospitality
Aerotel Shanghai at Pudong Airport wins two major hotel industry awards, highlighting Plaza Premium Group’s premium in-terminal hospitality.
-
Turkish Airlines Unveils New Edinburgh Airport Lounge Operated by Plaza Premium Group
Turkish Airlines in partnership with Plaza Premium Group proudly announces the opening of the new Turkish Airlines Lounge at Edinburgh Airpo…
-
Why ADA Compliance and Biometrics Must Evolve Together in Kiosk Design
imageHOLDERS explore how biometric technology is changing airport experiences, highlighting the importance of ADA-compliant kiosk design.
-
Portaramp Announces Deployment of Aircraft Ramp at Edinburgh Airport
Portaramp’s Aircraft Ramp is set for rollout at Edinburgh Airport next year, showcasing rising industry commitment to inclusive aviation sol…
-
Lagardère Travel Retail Marks Major Milestone in Asia with the Official Opening of its Commercial Operations in Cambodia
Lagardère Travel Retail opens full-service retail at Cambodia’s Techo International Airport, marking a major milestone in Asia.
-
Reimagining the Airport Experience: The Rise of Quiet Airports
AtlasIED explains the Quiet Airport concept, which includes advanced audio technologies and thoughtful infrastructure design.
-
Canada: Halifax Stanfield Airport Introduces Passenger Assistance Robots
Halifax Stanfield International Airport is testing two passenger assistance robots under a pilot project with Maritime Robotics.
-
Alaska Airlines Introduces ID Verification at Automated Bag Drop Units
Alaska Airlines has added identity verification to its Automated Bag Drop units at Seattle-Tacoma and Portland international airports.