Passenger Services News
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Vancouver International Airport Trials Self-Driving Robotic Pods
Vancouver International Airport (YVR) is trialling self-driving robotic pods developed by A&K Robotics to enhance accessibility.
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SITA to Transform ITA Airways’ Digital Network Infrastructure
SITA has announced a new partnership with ITA Airways to transform the company’s global network infrastructure.
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UK: Teesside International Airport Launches Lounge to Aircraft Boarding
Teesside International Airport in Country Durham has become the first airport in the UK to offer direct lounge to aircraft boarding.
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Singapore's First "Zero-Energy" Hotel to Be Built at Changi Airport
Changi Airport Group has awarded a tender to OUE Limited for the lease and development of a "zero-energy hotel" at Changi Airport Terminal 2…
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Aeroporti di Roma Offers Too Good To Go at FCO and CIA Airports
Aeroporti di Roma has partnered with Too Good To Go to reduce food waste at Fiumicino (FCO) and Ciampino (CIA) airports in Rome.
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Autonomous Service Robot Introduced at Munich Airport
Munich Airport (MUC) has introduced the JEEVES service robot in Terminal 2 to provide snacks and beverages for passengers.
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US: LAS Airport Introduces Remote Bag Drop
Harry Reid International Airport (LAS) has launched a remote bag drop service to enhance the customer experience and operational efficiency.
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Airport Technologies Cleared for Takeoff at CES 2024
With airports using digital technologies to rebound from the pandemic, innovations showcased at CES will prove highly relevant to the indust…
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Lagardère Wins Foodservice Master Concession Tender
Lagardère Travel Retail will manage the Foodservice Master Concession at Varna and Burgas international airports.
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MIA Introduces Free Exchange Library
Miami International Airport (MIA) has opened a free exchange library in its Southern Terminal.
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KRS & Lagardère to Supply Duty Free at Kansai Airport Terminal 1
KRS partners with Lagardère Travel Retail to supply the new Duty Free walk-through store at Kansai Airport Terminal 1.
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Lagardère Travel Retail Wins Foodservice Tender at HAM
Lagardère Travel Retail has won the foodservice tender to open four food & beverage areas at Hamburg Airport (HAM) in 2024.
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Icelandair to Roll Out Electronic Bag Tags
Icelandair is offering BAGTAG's electronic bag tag system for its passengers, with the solution set to be rolled out later this month.
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Lagardère's Concession Agreement at Cotonou International Airport
Lagardère Travel Retail expands its West African footprint with a new master concession agreement at Cotonou International Airport.
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KL Sentral Station To Benefit From Bag Drop Services From SITA
ERL partners with SITA for efficient passenger check-in and bag drop services, improving travel experience.
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What Makes an Airport Provide the Best Passenger Experience?
TAV Technologies explores the products and services that nurture the best passenger experience in the world's top airports.
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Heathrow Timeslot Trial Looks to Reduce Security Wait Times
London Heathrow Airport (LHR) has launched a 6-month trial allowing passengers to pre-book a slot to pass through security.
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Acquisition of Tastes on the Fly, Award-Winning Airport Dining
Lagardère Travel Retail has signed an agreement to acquire award-winning airport restaurateur Tastes on the Fly.
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SITA Delivers 400 New TS6 Kiosks to Air France-KLM Group
SITA is upgrading 400 self-service kiosks in Paris’ Charles de Gaulle Airport, Amsterdam’s Schiphol Airport, and other hub airports in Europ…
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SITA and Indicio Partner to Develop Digital Travel Credentials
SITA has signed a co-innovation agreement with Indicio to accelerate the deployment of Digital Travel Credentials (DTC) for travel.
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Lagardère Travel Retail Opens The Gallery in Barcelona
Lagardère Travel Retail opens “The Gallery In Barcelona”, the first airport store to seamlessly blend fashion and food.
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CLEAR and DEN Help Passengers Save Time at Airport Security
Denver International Airport (DEN) has partnered with CLEAR to extend the DEN Reserve programme, saving passengers time at airport security.
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Lagardère Travel Retail Expands Strategic Partnership with Inflyter
Lagardère Travel Retail and Inflyter take their collaboration further to digitalise the Duty Free shopping experience for more travelers.
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PANGAIA Opens First Travel Retail Location in Dubai
PANGAIA, in partnership with Lagardère Travel Retail, is opening its first travel retail store in Terminal 3 of Dubai International (DBX).
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Plaza Premium Group Debuts in Japan at NGO
Plaza Premium Group debuts in Japan with the opening of Plaza Premium Lounge Nagoya at Chubu Centrair International Airport (NGO).
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Lagardère Perú Partners with Lima Airport Partners and Inflyter
Lagardère is launching, in partnership with Lima Airport Partners and Inflyter, a new automated duty free locker service in Perú.
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Lagardère France Renewed at Marseille Provence Airport
Lagardère Travel Retail France has won both the travel essentials and duty free tenders at Marseille Provence Airport.
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Pittsburgh International Airport to Purchase New Electric Shuttle Buses
Pittsburgh International Airport (PIT) will receive over 1.4 million USD in FAA funding to purchase new electric shuttle buses.
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Lagardère Travel Retail Appointed by Time Out Market
Time Out Market has appointed Lagardère Travel Retail as its exclusive partner to support its expansion into airport locations.
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The First Autonomous Shop at Hong Kong International Airport
Lagardère Travel Retail unveils its autonomous convenience store, Travelwell, at Hong Kong International Airport.
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Lagardère Becomes Costa’s Master Franchise Partner in Poland
By adding Costa Coffee’s network of stores, Lagardère Travel Retail doubles the size of its food service operations in Poland.
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The First Automated Store at Brussels Airport
Lagardère Travel Retail Belgium and Atos have joined together to develop the first fully automated duty free store in Brussels Airport.
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London City Airport to Invest in Upgraded Departures Lounge
London City Airport (LCY), SSP, Lagardère Travel Retail and WHSmith are investing 12 million GBP in refurbishing LCY's departures lounge.
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Second Aspire Lounge Opening at Manchester Airport
Swissport is further expanding its lounge business in the UK with the opening the second Aspire lounge at Manchester Airport on 1 February 2…
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Plaza Premium Group and NHY Group to Elevate Lounge Experience in Ethiopia
Plaza Premium Group and NHY Group will elevate the lounge experience in Africa's Addis Ababa Bole International Airport (ADD).