by Airport Industry-News
25 Nov 2021
SITA’s WorldTracer Celebrates 30 Years of Repatriating Mishandled Baggage
This year, SITA celebrates the 30th anniversary of WorldTracer, a solution that has established itself as an indispensable tool in helping over 200 million passengers trace their mishandled bags over the decades. WorldTracer now serves over 500 customers in more than 2,800 locations, helping repatriate mishandled luggage in an average of 1.6 days.
Over the years, SITA has continued to evolve its portfolio to meet the changing demands of the industry. WorldTracer Lost and Found Property, launched in 2021, uses cutting-edge technology, enabling airlines to quickly reunite passengers with their lost property while cutting the cost of repatriating lost items by 90%.
These innovations have also enabled SITA to support airlines during and following the COVID-19 pandemic. SITA’s WorldTracer Self Service was developed as a contactless way for passengers to report delayed baggage from mobile devices, avoiding long queues at busy baggage counters. Initial trials between SITA and Lufthansa Group showed that the service has already proved to be popular with travelers, with two-thirds opting to use this service instead of visiting a baggage counter. In addition to meeting new COVID-19 hygiene requirements, WorldTracer Self Service saves airlines on average US$10 for every mishandled bag reported by eliminating the need for additional infrastructure to manage the reporting of delayed bags.
“We’re extremely proud to celebrate this 30-year milestone for WorldTracer. It’s amazing to see how far we’ve come since SITA first established the product. We’ve constantly improved and innovated, such as meeting new health requirements during the post-COVID era while making processes in the airport more cost-effective, which is one of the reasons why we’ve been such an industry staple for three decades.”
Developed in Cooperation with IATA
In 1989 SITA began designing a global reporting and matching service of found bags to passenger lost bag reports in close cooperation with IATA. Built on SITA’s existing Baggage Handling Management System (BaHaMaS), this new solution incorporated multi-system functionality, simplifying baggage service procedures. SITA/IATA WorldTracer, a single, flexible, and fully integrated modular baggage management system, went on line in December 1991 with 11 airline customers at launch.
In 2007, the year that WorldTracer migrated from the mainframe to open system technology, SITA began reporting passenger trends. In that year, lost and mishandled baggage worldwide peaked with 47 million bags, or 19 bags lost or mishandled per thousand passengers, representing a cost of US$4.7 billion to the air transport industry.
With small fluctuations, the per capita mishandled bag rate has continued to decline to 3.5 bags lost or mishandled per thousand passengers in 2020. As part of SITA’s wider Baggage Management Portfolio, WorldTracer helps to boost operational efficiency, reduce bag mishandling, and lower costs. In addition, it ensures the airline community meets IATA Resolutions 780 for interline passenger traffic and 743 for found and unclaimed checked baggage. It also helps them follow the Montreal and Warsaw conventions on Lost Luggage.
“Our goal is to make baggage tracing and repatriation processes faster, more usable, and above all, less expensive. Increasingly, we’re using smart technologies to reach that goal, reducing the level of human interaction to a minimum and helping passengers take control of the process. It’s an exciting time to be part of the WorldTracer community, and I’m looking forward to its continued success in the future.”
Employees Mark 30 Yrars with WorldTracer Tour
SITA’s 4500+ employees marked the 30th anniversary by tracing Barry the Bag around the world as he visited them virtually at airports, offices, or at home. For every location that checked in, SITA’s Baggage Management Team made a donation to PEAS (Promoting Equality in African Schools), totaling US$3,040. A video, ‘Where’s Barry the Bag?’ will be presented at the Baggage User Conference taking place virtually on 30 November – 1 December.
This article was originally published by SITA.
Work is set to resume on Changi Airport's Terminal 5, following a previous pause due to the impacts of the COVID-19 pandemic.
Details of San Antonio International Airport's (SAT) 2.5 billion USD Terminal Development Program (TDP) have been announced.
Rome Fiumicino International Airport/ Leonardo da Vinci Airport (FCO) has inaugurated its new boarding area A facility.
ICAO and the MEVA III Member States have contracted Frequentis to continue the management of its satellite network services until 2025.
Miami International Airport will soon be launching biometric boarding technology to improve the boarding process for international flights.
CLT has announced that construction is underway on Phase II of its Concourse A Expansion project, which is scheduled for completion in 2023.
Qatar Civil Aviation Authority (QCAA) has selected Frequentis to upgrade its existing VCS and modernise its air traffic control (ATC) tower operation.
The FAA has awarded 608 million USD under the Airport Improvement Program to build safer, more accessible airports across the US.
Dallas Fort Worth International Airport (DFW) has completed construction for its Northeast End-Around Taxiway (EAT).
At Passenger Terminal Expo 2022, NACO will be showcasing how the company has defined world-leading airport design and pioneered a revolution in aviation.
Aukland Airport has announced that a new Transport Hub will be built at the international terminal as part of the airport's expansion.
Houston Airports has partnered with Amadeus Flow to offer an enhanced self-service passenger experience at George Bush and William P. Hobby.
Edinburgh Airport has started powering its airside vehicles with Hydrotreated Vegetable Oil (HVO) fuel rather than diesel to reduce emissions.
Denver International Airport (DEN) has cut the ribbon on 16 new gates on Concourse C as part of the airport's gate expansion programme.
BDI is pleased to announce that Andrew (Andy) Solsvig has joined its team as a Business Development Representative in its Reno, NV (USA) headquarters.
San Francisco International Airport (SFO) Harvey Milk Terminal 1 has received the AIASF People’s Choice Award for projects over $10 million.
In addition to using the necessary fire trucks and equipment, correct firefighting agents must be used depending on the type of fire being suppressed.
Austin-Bergstrom International Airport (AUS) has secured 400 million USD in funding to support its Airport Expansion and Development Program.
Oshkosh Airport Products has delivered four Striker 4x4 ARFF vehicles in The Bahamas to support operations at four international airports.
SITA believes that growth and an environmentally sustainable air travel industry are not mutually exclusive, but to achieve both, we need to start now.
Quad Cities International Airport in Illinois has begun construction to remove the bullseye configuration on its airfield.
The Directorate National of Civil Aviation in Uruguay (DINACIA) has selected Frequentis to upgrade its ATS Message Handling System (AMHS).
Smiths Detection's HI-SCAN 100100V-2is is its latest system to be qualified on the TSA's Air Cargo Screening Technology List.
Long Beach Airport has cut the ribbon on its new 16,700-square-foot ticketing lobby and checked baggage inspection system facility.
The FAA has started investing the first 1 billion USD in funding to modernise the US's air traffic control system.
Gerald R. Ford International Airport has raised a ceremonial beam to celebrate its 110 million USD Concourse A expansion project
The Greater Toronto Airports Authority hosted a ground-breaking ceremony for Toronto Pearson's rehabilitation project for Runway 06L/24R.
SITA has implemented its airport management solution at Athens International Airport, delivering significantly improved airport processes.
The Port Authority of New York and New Jersey has unveiled a solar roof on the newly built parking garage at LaGuardia Airport, New York.
Smiths Detection has supplied Tokyo International Airport with multiple intelligent technology solutions for a seamless and safe check-in experience.
Calgary Airport Authority has selected Altitude Infrastructure Group for the planning and design of YYC's runway rehabilitation project.
Phoenix City Council has approved plans to construct a cross-field taxiway at Phoenix Sky Harbor International Airport (PHX).
SITA helps airports streamline operations using Airport Collaborative Decision Making. Or, 'It helps stop traffic jams for airplanes.'
Airpro has invested in four electric de-icers for Helsinki Airport, in order to move to greener ground handling services in Finland.
Construction is now complete on the 2.25-mile elevated guideway structure for LAX's Automated People Mover's (APM).
Seattle-Tacoma International Airport (SEA) has welcomed the first passenger flight at its new International Arrivals Facility (IAF).
With Apple launching support for digital ID and mobile driving licenses (mDLs), the future looks bright and digital for a more seamless passenger journey.
Smiths Detection will supply a suite of leading-edge passenger baggage screening equipment at Incheon International Airport’s (ICN) Terminal 1.
The Australian government has announced 55 million AUD in funding to upgrade and expand Newcastle Airport’s international passenger terminal.
King Khalid International Airport has become the first airport in the world to provide flight notifications in sign language.
A 34,000-square-foot Concourse E expansion has opened at Charlotte Douglas International Airport (CLT) to improve operational efficiency.
Smiths Detection has launched its latest automated detection algorithm; currency recognition software, iCMORE Currency.
The newly expanded terminal at Belgrade Nikola Tesla Airport has opened for operations, increasing BER's capacity, comfort, and efficiency.
Learn how Oshkosh Airport Products conducts tests to ensure the Oshkosh Striker® vehicles are manufactured to comply with NFPA 414 standards.
Airports Council International (ACI) World has published data showing the top 10 busiest airports in the world for 2021.
Frequentis' IP network solution has been extended to the second Malaysian Flight Information Region (FIR) to encompass the rest of Malaysia.
The Metropolitan Washington Airports Authority is proposing a new concourse at Washington Dulles International Airport.
The Chicago Department of Aviation has announced that the first phase of gate renumbering is complete at O’Hare International Airport T5.
The FAA has dedicated a newly commissioned environmentally sustainable air traffic control tower at Charlotte Douglas International Airport.
DFW has announced the inclusion of four of its key infrastructure projects in the FY22 Federal Appropriations Act.
Qatar Airways Cargo has successfully completed testing of Gaussin's AMDT FULL ELEC multi-directional transporter for air cargo pallets.
Siemens Logistics has launched a pilot of its new automated system, VarioTip, at Munich International Airport.
Bahrain Airport Services will deploy SITA Airport Management to manage its ground handler operations as cost effectively as possible.
A new centralised headhouse has been unveiled for Terminals 2 and 3 at Los Angeles International Airport (LAX).
Fort Wayne International Airport has opened the first portion of its expanded terminal as a part of the West Terminal Expansion Project.
Construction has officially started on the runway at Western Sydney International (Nancy-Bird Walton) Airport.
Washington Dulles International Airport has purchased five Proterra electric buses for use in its fleet of parking shuttles.
Naviair, the ANSP of Denmark, will replace its current backup ATM system with a PRISMA backup solution from Frequentis Comsoft.
Southwest Airlines has opened a new airside complex at DEN, which includes a technical operations aircraft maintenance hangar.
Smiths Detection will be supplying 47 CTX 9800 DSi explosive detection systems to the Transport Security Administration (TSA).
Hamburg Airport has become the first major commercial airport in Germany to have CO2-neutral operations according to the ACI certification.
The FAA has given Mercer County approval for the design and construction of a new passenger terminal at Trenton-Mercer Airport, New Jersey.
Alaska Airlines is testing out new technology to improve the travel experience at Norman Y. Mineta San Jose International Airport.
Turner & Townsend has been selected as the project controls services provider for DEN's major expansion project.
TSA has introduced new facial recognition technology at LAX to identify passengers at security checkpoints.
Smiths Detection's Explosive Detection System HI-SCAN 10080 XCT has been approved on the TSA's Air Cargo Screening Technology List (ACSTL).
SEA has revealed design renderings for its C Concourse Expansion project, which will add four additional floors above the existing building.
Schiphol and KLM Equipment Services are trialling new electric ground equipment for handling widebody planes at Amsterdam Airport Schiphol.
Hong Kong International Airport is deploying four Teksbotics' Autonomous Patrol Cars (APC), which were developed in partnership with UISEE.
SFO has announced that it has received approval from the FAA to use new GBAS technology to assist landing aircraft.
Orlando International Airport's (MCO) South Terminal C is due to open later this year and will be equipped with advanced technologies.
Daktronics is currently expanding production capabilities in multiple factory locations to support increased demand.
Gatwick Airport is implementing AirTurn to allow ground handlers to update air traffic controllers about the aircraft turn process.
With its strong technologies, innovative capability, and systematic internationalisation, Frequentis is celebrating its 75th anniversary.
London Stansted and its retail partners have invested over 12 million GBP in renovating the airport's international departure lounge.
SEA has unveiled its new International Arrivals Facility, following the completion of the project's construction.
daa has selected Sisk/Lagan Joint Venture (JV) to undertake Dublin Airport's Airside and Landside civil engineering framework.
The Port Authority of New York and New Jersey is seeking input from key stakeholders on potential mass transit options at LaGuardia Airport.
MEM is upgrading its centralised de-icing facility with TKH’s CEDD® airfield ground lighting technology and JCAII’s SmartPad de-icing system.
Developed within the framework of SESAR, a prototype remote control tower was set up and tested by Frequentis and the German Aerospace Center (DLR).
PHX has launched PHX RESERVE, a virtual queueing system that allows passengers to schedule a time to enter the TSA Security Checkpoint.
The Government of Canada is investing 1.8 million CAD in critical safety equipment at Saint John Airport, New Brunswick.
LAX has announced that a 1.62 billion USD project at the airport's 60-year-old Terminals 4 and 5 is now underway.
San Francisco International has announced that Terminal 1 has become the world's first terminal to earn LEED v4 Platinum certification.
Within weeks of implementing SITA Airport Management, London Luton Airport (LLA) is reaping the benefits of streamlining its day-to-day operations.
Liberty Defense has signed an agreement to trial their HEXWAVE walkthrough security portal at Toronto Pearson International Airport.
Malta International Airport’s Board of Directors has approved a 40 million EUR investment in the construction of a new apron.
Denver International Airport (DEN) has developed a strategic plan to achieve Vision 100 and support 100 million annual passengers.
Amsterdam Airport Schiphol has announced plans to buy two TaxiBots to reduce emissions and sustainably tow taxiing aircraft
ANWS has selected Thales to upgrade three airport surveillance systems in Taiwan at Taitung, Hualien, and Songshan airports.
The Port Authority has issued a Request for Expressions of Interest for a sustainable roof level plaza at JFK's Ground Transportation Centre.
SEA, the operator of Milano Linate and Milano Malpensa, has signed an agreement with Airbus to distribute hydrogen at Milan's airports.
Brightline has completed Zone 2 for its extension from West Palm Beach to Orlando Airport, bringing an intercity rail service to the airport.
Emirates has opened a new lounge designed for unaccompanied minors travelling from Dubai International Airport.
Laura Grayson will help the company expand its presence by building partnerships to help airports deploy Daktronics latest indoor video products.
The US Department of Transportation has issued fines to Air China and FlightHub for violating aviation consumer protection rules.
Automating processes at the border enhances security and passenger and staff safety, but it also offers an improved experience for travellers.
Seattle-Tacoma International Airport has announced that readiness testing will begin for the airport's new International Arrivals Facility.
Changi Airport Group has launched new initiatives to create a more inclusive travel experience for passengers with invisible disabilities.
Use the form opposite to get in touch with SITA directly to discuss any requirements you might have.