Passengers travelling with Air New Zealand will soon be able to utilise digital identity information, eliminating the need to show their passport multiple times across their journeys.
The operator has begun working with partners to test a digital identity solution that will allow customers to add their passport information within the Air NZ app, securely share verified identity information at online check-in, and then use that information to support biometric verification at a number of selected touchpoints across the journey.
Thus far, the pilot has also supported the use of Apple Wallet’s Digital ID, as well as integration with the New Zealand Traveller Declaration (NZTD), simplifying the online form process.
The technology has been designed to ease the travel process, and is capable of prefilling passport details, aiding customers in understanding what documents are required for their trip and allow for verified information to be used across multiple journey touchpoints.
Introduction of the technology would reduce the need to repeatedly present passports during a journey, instead allowing a live facial scan to match identities to passport images shared straight from the travellers digital wallet.
Throughout the trial, customers have remained in full control of their information, including hen, how and with whom it is shared. Essential security protocols are also maintained throughout the process.
Air New Zealand Chief Customer and Digital Officer Jeremy O'Brien, said:Our ambition is to make travel easier from start to finish. That means fewer document checks, less time queueing and a smoother experience overall.
This trial shows how digital identity could help create a more seamless journey, while also improving security through encrypted data and customer-controlled information sharing.
During a pilot in March, participants travelling on a return journey between Auckland and Hong Kong were able to share their digital ID during online check-in, with the then-verified information supporting subsequent biometric scans throughout the journey.
The trial utilised solutions from multiple partners and systems, including the New Zealand Traveller Declaration, the IATA Travel Directory, Hong Kong International Airport’s Flight Token framework and Air New Zealand’s own check-in.
With Air New Zealand now working closely with government agencies and industry partners to further develop the solution, it has announced intentions to explore a broader pilot, as well as options to trial the technology across different ports, with Australia being a key focus for the next phase.
