by Airport Industry-News
16 May 2023
Air Transport Industry Turns to Digitalization as Baggage Mishandling Rates Virtually Double
Technology will be vital to giving passengers renewed confidence to check in their baggage.
Airlines and airports are facing a surge in baggage mishandling rates amidst the growing number of passengers, with the number of mishandled bags almost doubling from 2021 to 2022 to 7.6 bags per thousand passengers, according to SITA’s 2023 Baggage IT Insights report released today.
The shortage of skilled staff, resumption of international travel, and congestion at airports has made it challenging to manage bags and ensure their smooth handling at airports – particularly during peak travel periods. The overall increase in mishandling is forcing the industry to focus on digitalization and automation, with technology investments that deliver greater automation and self-service being a top priority.
Delayed bags accounted for 80% of all mishandled bags in 2022, lost and stolen bags increased to 7%, and damaged and pilfered bags decreased to 13%.
The surge in the mishandling rate comes after more than a decade of reduction in mishandled baggage. Significant process improvements helped the mishandling rate per thousand passengers fall by 59.7% between 2007 and 2021. However, given the pressure of staff shortages on operations post-COVID, the 2022 mishandling rate of 7.6 bags per thousand passengers represents a 75% increase from 2021.
Transfer bags have historically accounted for the majority of mishandled bags. This was no different in 2022, with a one-percentage point increase from 2021, pushing the proportion of bags delayed at transfer to 42%. This increase is attributed to the resurgence of international and long-haul travel, leading to loading errors and greater transfer mishandling rates. The failure to load bags accounted for 18% of all mishandled bags in 2022, representing a 3% decrease from the previous year. Loading errors more than doubled compared to the previous year, accounting for 9% of all delayed bags in 2022, stemming from operational strains on baggage systems.
“After a decade where the mishandling rate more than halved between 2007 and 2021, it is disheartening to see this rate climbing again. As an industry, we need to work hard to ensure passengers are once again confident to check in their bags. We at SITA are working directly with airlines and airports to help solve key pain points in the baggage journey through smart automation, tracking, and digital platforms.”
Investing in real-time baggage status information has become a key priority for airlines, with 57% of airlines providing their staff with mobile access to real-time baggage status information. This figure is expected to increase significantly to 84% by 2025, and 67% of airlines plan to offer real-time baggage status information directly to passengers, marking a substantial improvement from 25% today.
SITA has developed the WorldTracer Auto Reflight system in direct response to the high mishandling rates observed at transfer. This solution automatically identifies bags what are not likely to make their planned connecting flight and rebooks them on the next possible flight using the existing bag tag – all while keeping the passenger informed.
SITA estimates that automation of reflight operations could save the industry up to $30 million per year. Lufthansa and SITA’s recent partnership using the technology aims to digitalize the manual reflight process, and the results of their Proof of Concept suggest that they can automatically reflight as much as 70% of Lufthansa’s mishandled bags at Munich Airport.
Download the SITA Baggage IT Insights 2023 report here.
This article was originally published by SITA.
SITA will extend the benefits of its passenger touchpoints to Regina International Airport and Region of Waterloo International Airport.
Oshkosh Corporation has announced that it has entered into a definitive agreement to acquire the AeroTech business from JBT Corporation.
Menzies Aviation has extended its partnership with i6 to deploy digital fuel management technology at four additional UK airports.
Lindner's planning, coordination, delivery & assembly work for Concourse G at Terminal 3, Frankfurt Airport is set to continue.
Massport has announced plans to rehabilitate and improve safety on Runway 15R-33L at Boston Logan International Airport (BOS) this summer.
VINCI Airports has started work to modernise and expand Boa Vista Airport in Roraima, Brazil to make airport operations more efficient.
TAV Technologies will implement its slot allocation and travel document authorisation solutions at Heydar Aliyev International Airport.
Lagardère is launching, in partnership with Lima Airport Partners and Inflyter, a new automated duty free locker service in Perú.
Munich Airport has put five new CT scanners into operation in Terminals 1 and 2 to make security screening safer and more efficient.
A HDR-led team will provide construction management services for the landside portion of LAX's Airfield and Terminal Modernization Project.
Recently, airports have invested heavily in touchless solutions, and nowhere is this more evident than with Vaask’s sanitising products.
Due in part to Vanderlande's baggage handling system, Bahrain Airport (BIA) has been named “World’s Best Airport for Baggage Delivery”.
NASA has signed agreements with five US airlines to develop its air traffic decision-making tool that can reduce delays and save fuel.
A consortium led by Glasgow Airport and Ikigai has secured funding to explore the feasibility of a hydrogen production and distribution hub.
TAV Technologies showcased its aviation solutions at the Dubai Airport Show, held at the Dubai World Trade Centre from 9-11 May 2023.
The Federal Aviation Administration (FAA) has awarded more than 100 million USD to 12 airports in the US to help prevent runway incursions.
As the demand for air travel continues to grow, the TSA is modernising airport checkpoints to enhance security effectiveness and efficiency.
Dallas Fort Worth International Airport (DFW) and American Airlines have signed a 10-year agreement that will see $4.8bn invested in growth.
San Antonio City Council has approved a new Ground Load Facility (GLF) with additional gates at San Antonio International Airport (SAT).
International airport operator, Groupe ADP has become an Official Partner of the Paris 2024 Olympic and Paralympic Games.
World Fuel Services has converted diesel-powered refuelling trucks at Toulon Hyères Airport into all-electric vehicles.
Cardiff Airport (CWL) has deployed Veovo's Intelligent Airport Platform to enhance its operational efficiency and revenue management.
At its Ground Handling Conference in Abu Dhabi, the IATA presented a list of priorities for the ground handling sector.
Oshkosh is proud to be a pioneer in the electrification of the firefighting sector with the development of its Striker Volterra ARFF truck.
Alstef Group has been awarded a contract for the baggage handling system project for Antalya Airport’s (AYT) Terminal 2 expansion.
Lagardère Travel Retail France has won both the travel essentials and duty free tenders at Marseille Provence Airport.
GANS and ATRiCS, a member of the Frequentis Group, have delivered operational and safety benefits to Abu Dhabi Airports.
Siemens Logistics has installed its VarioTip solution at Munich Airport to automatically unload baggage from unit load devices (ULDs). In 2022, this technolo...
Los Angeles World Airports has presented its LAX Terminal 9 construction project at an industry showcase event attended by over 1,100 people.
SITA believes the future of travel is set to be transformed by a range of powerful megatrends in the coming years.
Newcastle Airport has contracted Alstef Group to upgrade the baggage handling system within its international terminal.
Emirates has opened a new 'City Check‑in and Travel Store' in Dubai, featuring the world's first robot check-in assistant.
ITA Airways has partnered with Aeroporti di Roma and Trenitalia to allow passengers to check-in at Rome Fiumicino's (FCO) train station.
Tampa International Airport (TPA) has added four BYD K9M low-floor electric buses to its employee shuttle fleet.
Post-Covid passenger numbers in the US now consistently meet or exceed pre-pandemic figures, leading to a new era of airport redevelopments.
Philadelphia International Airport (PHL) has upgraded its fire safety training equipment to include the latest industry technology.
Frequentis will provide Air Traffic Control Services Ltd. with two voice communication systems for Liverpool airport in the North of England.
API's Aircrew Exchange Server (ACES) will allow Southwest Airlines to provide its crew members with top-of-the-line layover experiences.
Los Angeles International Airport (LAX) is trialling Liberty Defenses' HEXWAVE security solution for aviation worker screening.
Oleg Karaman and Adam Sickmann from ThousandEyes Cisco, discuss the impacts of internet outages on the transportation industry.
Western Sydney International Airport (WSI) has selected Amadeus as its systems technology partner for the airport's digital experience.
Lagardère Travel Retail Peru has initiated a one-month campaign, called ‘el mes del planeta' at Jorge Chávez International Airport in Lima.
Autonomous technology could be the future of ramp operations, allowing ground-handling activities to become safer and more efficient.
Patrik Svensson Gillstedt joins SITA to help drive the growth and digital transformation of the air transport industry.
Pittsburgh International Airport (PIT) will receive over 1.4 million USD in FAA funding to purchase new electric shuttle buses.
Fraport AG has partnered with CGI to accelerate the digitalisation of Frankfurt Airport (FRA) under a five-year framework agreement.
PANYNJ has signed a contract with TotalEnergies to begin construction on a solar carport at John F. Kennedy International Airport (JFK).
Plaza Premium Group introduces the first international lounge at Adelaide Airport, incorporating the best of South Australia.
DFW has is developing its 19th Street Cargo facility to enhance the airport's ability to process international cargo.
Burbank-Glendale-Pasadena Airport Authority has selected the design concept for a new passenger terminal at Hollywood Burbank Airport (BUR).
The FAA has selected a design by Practice for Architecture and Urbanism for new air traffic control towers at municipal and smaller airports.
Time Out Market has appointed Lagardère Travel Retail as its exclusive partner to support its expansion into airport locations.
San José is planning to establish a dedicated transit solution to connect Diridon Station and San José International Airport.
Air India has signed an agreement with KSU Aviation to launch TaxiBot operations at Delhi Airport (DEL) and Bengaluru Airport (BLR).
The Korean Airport Cooperation has successfully put the Aeronautical Message Handling (AMHS) switch from Frequentis Comsoft into operation.
Oakland International Airport (OAK) is undertaking an evaluation trial of Liberty Defense's HEXWAVE security system for screening employees.
ZeroAvia and Absolut Hydrogen have partnered to develop liquid hydrogen production, storage and refuelling infrastructure at airports.
BEUMER Group will be opening a brand-new UK head office in Ashby de la Zouch, Leicestershire, on 19 April 2023.
Irish airline, Ryanair has announced plans to invest 40 million EUR in constructing a new 4-bay hangar at Dublin Airport (DUB).
In North Carolina, Raleigh-Durham International Airport (RDU) has opened its new West Remain Overnight (West RON) aircraft parking ramp.
Clear has announced the launch of its identity verification technology at Bradley International Airport (BDL).
The Jet Zero Council has released a plan for developing zero-emission aircraft and installing the related infrastructure at UK airports.
Seattle-Tacoma International Airport (SEA) has completed a 21.8 million USD renovation project at its Central Terminal. This project aims to enhance the cust...
Andreas Nordgren at Cisco Meraki discusses the ways Computer Vision is making the transport sector safer and more efficient.
The Transportation Security Administration (TSA) is investing up to 1.3 billion USD in Computed Tomography (CT) scanners for US airports.
Lagardère Travel Retail unveils its autonomous convenience store, Travelwell, at Hong Kong International Airport.
Airport data management leaders FREQUENTIS’ order intake has exceeded EUR 400 million for the first time in the company's history.
Plaza Premium Group, is excited to announce the opening of its second lounge at Leonardo da Vinci-Fiumicino Airport (FCO) in Rome, Italy.
San Diego International Airport (SAN) has received its first shipment of renewable diesel, which is now being used for diesel-powered airside vehicles and equip...
NACO's leading aviation consultants are set to analyse the concept design and safety aspects of a hydrogen storage and dispensing facility.
Oshkosh had the pleasure of hosting a crew of firefighters from North Okaloosa Fire District for an inspection of their Striker ARFF 6x6.
Royal Schiphol Group has presented a series of decisions to deliver quieter, cleaner and better aviation practices.
The IATA Ground Handling Conference will discuss key topics, including the growing demand for air travel amidst a skills and labour shortage.
Vision-Box has been selected to provide an updated biometric Border Control Framework across five international airports in Vietnam.
Jewers Doors will be attending MRO Australasia in Brisbane as part of the Showcase Exhibition. The event will take place from 17-18 May.
Tampa International Airport (TPA) is updating its Airsides A and C automated people mover (APM) shuttles and guideways.
Vaask founder, John Olsen, believes that hand sanitiser, while more important than ever before, has desperately needed a transformation.
TLD is pleased to announce its participation at The Airport Show as it exhibits on STAND S2340 alongside sister Alvest Group Companies.
Southampton Airport has celebrated the start of construction on a 17 million GBP project to extend the northern end of its runway.
Peach Aviation has partnered with Kansai Airports, Panasonic and Nagase & Co to commence trials of remote-controlled ground support equipment.
MSG Aviation will construct a robot powered by AI at Oslo Airport, where it will carry out deicing and service procedures.
Alstef Group has been awarded a contract to supply and install a new baggage handling system at Sofia Airport (SOF) in Bulgaria.
Dallas Fort Worth International Airport (DFW) has broken ground on the southwest phase of its End Around Taxiway (EAT) programme.
The UK government has concluded its review of the airport ground handling market and set out how the sector can increase its resilience.
SITA's airport management solution is set to deliver new efficiency to Nursultan Nazarbayev International Airport.
San Francisco International (SFO) has received an award for its in-house TaxiVQ app that allows taxi drivers to enter a virtual queue.
Worldwide Flight Services (WFS) and Aena are trialling the use of an autonomous vehicle to move cargo between the warehouse and apron at Josep Tarradellas Barce...
Luton Rising has confirmed that the Luton DART connecting London Luton Airport with national rail services has officially opened.
London Heathrow Airport (LHR) has released its 2022 Sustainability report, which records "a year of progress" towards its net-zero goals.
ANA Aeroportos de Portugal has awarded OSI Systems a contract to provide multiple units of its RTT 110 explosive detection units.
AECOM has been contracted to provide project management consultancy services for Saudi Arabia’s NEOM International Airport (NIA).
Hand hygiene company Vaask® has announced the Nashville International Airport is installing its touchless hand sanitising fixtures.
The Greater Toronto Airports Authority is integrating Assaia's ApronAI technology at Toronto Pearson International Airport’s (YYZ) gates.
OMK's Simon Branston spent the day engaging with old friends and new at the Airport Developments & Future of Aviation conference.
Hong Kong International Airport (HKIA) has selected SITA to provide a carbon management platform to monitor data on carbon emissions.
Auckland Airport (AKL) has confirmed its plans to carry out a 3.9 billion NZD terminal integration programme.
Vancouver International Airport (YVR) and Unity have signed a MoU to commercialise YVR’s Digital Twin model for the global aviation industry.
SITA and Indicio have implemented a privacy-preserving decentralised identity technology for Queen Beatrix International Airport passengers.
The PANYNJ has authorised 12m USD for planning work to improve access to Newark Liberty International Airport (EWR) and its transit network.
Use the form opposite to get in touch with SITA directly to discuss any requirements you might have.