As part of a new agreement between Paris Aéroport and Amadeus, more than 100 new ICM Airport Technics auto bag drop (ABD) machines will be installed at Paris-Charles de Gaulle (CDG) and Paris-Orly (ORY) airports.
Alike to most airports, Paris’ airports are seeing a sharp increase in passenger numbers following the return to air travel.
To better meet this demand, an increase in self-service technology will help streamline processes and increase efficiency.
Indeed, self-service bag drop with these machines takes an average of just 37 seconds, which will reduce queues and increase the airports’ passenger handling capacities.
Yannick Beunardeau, SVP Airport & Airline Operations, EMEA, Amadeus, said:Airports and airlines have experienced significant operational challenges as they adapt to rapidly rising passenger numbers. At the airport, automation offers a proven route to reduce queues by allowing passengers to take control of their own experience. That’s why Groupe ADP is placing self-service at the heart of its passenger service strategy.
The 100 new ABD machines will add to 360 units that are already in operation, allowing passengers to choose self-serve bag drop at more than half of the check-in service points across CDG and ORY.
Edward Arkwright, Deputy CEO Groupe ADP, said:As an airport operator, our strategy is to develop smart airport solutions that ease the work of our airline customers and improve the terminal experience by making the passenger path smoother and faster. So we are happy to work with Amadeus to increase the number of passengers checking-in their own bags at Paris-Charles de Gaulle and Paris-Orly airports. While they will always have the choice between this automated service or a traditional experience at the airline's check-in counter, we are seeing an increasing number of passengers choosing to check-in their own luggage. Our goal is to help them save time.
