by Airport Industry-News
15 Nov 2022
Passenger Processing Technology
Terminal Passenger Handling
Visitor management systems allow organisations to track people that visit their location.
They are used across a variety of sectors and industries. Some companies use visitor management systems to only collect data. Others utilise them to meet high-security requirements.
Interactive visitor management kiosks are an effective way for organisations to enhance their visitor management strategy. With intelligent integration options available, such as biometric scanners and printers, self-service kiosks can be designed to meet all requirements.
Organisations in a range of different industries rely on visitor management systems. Access control kiosks help to keep buildings secure and improve the visitor experience. Digital kiosks are also used to improve health and safety protocols. Let’s explore 5 effective ways different sectors use visitor management kiosks.
Healthcare and hospital kiosks continue to transform and improve the patient experience. They offer a practical solution to a range of challenges. Patient self-check-in kiosks can manage electronic records on their own. This improves the patient experience by saving time and increasing efficiency.
Biometric kiosks with iris scanners, fingerprint readers and facial recognition cameras are also growing in use. Biometric integrations diminish waiting times and prevent the spread of bacteria. They also reduce the risk of fraud by matching patients to the correct records. By applying pioneering biometric visitor management kiosks, healthcare facilities can avoid patient identification errors.
Secure visitor management kiosks in an office or place of work is a key investment for companies. Not only do access control systems protect staff and enhance health and safety. They also protect businesses against theft, corruption, and GDPR breaches.
There are different access control kiosk choices available. These depend on the level of security a building requires. Some businesses may need a biometric access control system, such as fingerprint scanners. Others may be sufficiently protected with personal pin codes.
Access control kiosks don’t need to be limited to receptions and lobbies though. They can be just as important in other areas such as meeting rooms. As well as ensuring only authorised personnel have access, our digital kiosks can also be used for registering meetings with integrated barcode scanning and visitor pass printers. For professionals looking to digitise meeting room schedules, we recommend the S Series.
Airports are renowned for their long queues and delays. But, airports and airlines have recognised things must change to increase passenger satisfaction. Many airports are already using self-service kiosks, airport information kiosks and digital signage. These are integrated passport scanners and ticket printers to provide a full self-service access control system.
Airports are also looking to biometric technology to streamline check-ins without compromising security. How are passengers responding to biometrics in airports? In a 2017 survey of airline passengers, 92% of passengers said they would “definitely use” or be prepared to try biometrics if it improved their flying experience.
Airports aren’t the only ones in the travel industry digitising their boarding process. Cruise lines are also innovating the way their passengers embark. This allows them to reduce queues and improve customer satisfaction. Cruise industry self-check-in kiosks with biometric integrations offer a lower operating cost and reduce waiting times.
Cruise ships and holiday resorts can benefit from self-service hospitality kiosks. This allows passengers and holiday makers to book their excursions. Not only does a self-service solution lessen the strain on human resources, but it also improves the booking experience for the visitor.
The travel and tourism industry has been transformed by digital travel kiosks. From hotel self-check-in kiosks to car rental kiosks. Alongside improving visitor management, self-service kiosks are also an excellent marketing tool for promoting events and up-selling services.
In tourist attractions and leisure facilities, interactive tourism kiosks provide information to visitors. This allows them to get the most out of everything on offer. By providing visitors with everything they need, from wayfinding to ticket printing, visitor engagement is improved. Additionally, interactive tourism kiosks are universal and easy to use. This helps to overcome many challenges, including language barriers, for a more inclusive experience.
This article was originally published by imageHOLDERS.
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AECOM has been contracted to provide project management consultancy services for Saudi Arabia’s NEOM International Airport (NIA).
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Hong Kong International Airport (HKIA) has selected SITA to provide a carbon management platform to monitor data on carbon emissions.
Auckland Airport (AKL) has confirmed its plans to carry out a 3.9 billion NZD terminal integration programme.
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Los Angeles International Airport (LAX) has celebrated the topping out of the Tom Bradley International Terminal Core.
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Pittsburgh International Airport (PIT) has unveiled designs for a new connector bridge and tunnel to connect its future landside terminal.
United Airlines is set to modernise its US deicing operations with a system-wide deployment of JCAII's Icelink solution.
Siemens Logistics has won a contract in eastern China to supply a new baggage handling system at Hefei Xinqiao Airport's (HFE) Terminal 2.
Budapest International Airport (BUD) is implementing Veovo’s Passenger Predictability solution to optimise passenger flows in the terminal.
Avinor, Frequentis, and Norwegian Air Ambulance have been awarded for the safe and effective integration of drones into traditional airspace.
SMATSA has selected SITA as its primary datalink service provider to comply with a mandate to modernise air traffic control communications.
FREQUENTIS AG and LVNL have extended their Integrated Tower solution at Schiphol Airport in Amsterdam to increase efficiency.
Rushlift GSE has won an extension on its five-year agreement to manage easyJet’s ground-handling fleet at London Gatwick Airport (LGW).
Finavia has announced that it will upgrade all hand baggage security control equipment at Helsinki Airport in Finland (HEL) by summer 2023.
Düsseldorf Airport (DUS) has contracted Materna IPS to implement several self-service check-in and bag drop systems across the airport.
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Royal Schiphol Group has submitted an action plan on reducing the use of auxiliary power units (APU) at Amsterdam Airport (AMS).
London Luton Airport (LTN) has submitted an application to expand its current cap of 18 million annual passengers up to 32 million passengers.
Western Sydney International Airport has provisionally secured the three-letter code, WSI more than three years ahead of its opening.
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The PANYNJ will a host three-vehicle autonomous platooning demonstration at JFK Airport in partnership with Ohmio.
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Ferrovial Construction has trialled Reactec’s R-Link smart watch to improve worker safety at London Heathrow Airport (LHR).
Airservices Australia has selected Frequentis for a continent-wide solution for its Aviation Rescue Fire Fighting Service.
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Vueling has partnered with WheelTug to deploy its electric taxi solution that enables aircraft engines to remain switched off on the ground.
Luton Rising and Luton Council have confirmed that the Luton DART will start carrying its first passengers on Friday 10 March.
PANYNJ and JFK Millennium Partners have broken ground on a 4.2 billion USD project to develop a new Jet Blue Terminal 6 at JFK Airport.
London Luton Airport (LTN) has selected Leidos as the principal contractor to upgrade technology across multiple security checkpoints.
CWC has completed work on Kansas City International Airport's new single terminal, which will open to passengers on 28 February.
Air Canada has become the first airline in Canada to use digital identification facial recognition technology.
imageHOLDERS' new range of airport kiosks is futureproof, easy to maintain, and robust for withstanding high-traffic environments.
Amsterdam Airport Schiphol and Axxicom Airport Caddy are testing WHILL's autonomous mobility vehicles to transport passengers.
London Heathrow Airport (LHR) has embarked on the second year of its Sustainable Aviation Fuel (SAF) incentive scheme.
Smiths Detection has announced iCMORE Prohibited Items, its latest automated detection algorithm for baggage and cargo screening.
Grand Canyon West Airport in Arizona has taken delivery of an Oshkosh® Airport Products Striker® 4x4 ARFF vehicle.
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Changi Airport Group (CAG) is partnering with Aurrigo to trial self-driving baggage tractors on the airfield.
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ZeroAvia and Birmingham Airport (BHX) have announced a partnership to support zero-emission, hydrogen-powered air travel.
Alstef Group has been chosen as the preferred partner for Edmonton International Airport's (YEG) baggage system modernisation programme.
API has been selected by Air Belgium to provide exclusive crew sourcing and contracting, as well as manage DPAX services for the airline.
Orlando International Airport (MCO) has purchased two new Rosenbauer Panther Aircraft Rescue and Fire Fighting (ARFF) vehicles.
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Aena has selected Siemens Logistics to operate and maintain the baggage handling systems at Madrid-Barajas Airport in Spain (MAD).
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ZeroAvia is collaborating with Shell and Rotterdam The Hague Airport to enable commercial hydrogen-powered passenger flights by 2025.
Smiths Detection has been awarded a contract to equip five international airports with digitally advanced security screening technology.
Qatar Airways has become the first airline in the Middle East to offer electronic BAGTAG services to its passengers.
Glasgow Airport has announced a five-year partnership with Connected Places Catapult to establish the UK’s first Connected Airport Living Lab.
Frankfurt Airport has teamed up with SITA and NEC to introduce a biometric passenger journey across all terminals and airlines.
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San Francisco International Airport (SFO) has announced plans to repave and renovate its 1L runway this spring.
The Chicago Department of Aviation (CDA) has opened the eastern extension of O'Hare International Airport's (ORD) Terminal 5.
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The High Court has dismissed a legal challenge against the Planning Inspectorate’s permission for Bristol Airport to expand its capacity.
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