Transforming Passenger Experience with Self-Service Airline Kiosks

Self-service kiosks are now an integral part of the aviation process. imageHOLDERS continue to showcase cutting edge solutions to enhance and streamline the passenger experience.

Four different models of airline kiosk at an airport terminal

Last year saw more than 50 million commercial flights carry over 4.5 billion passengers to destinations all over the world.

It goes without saying that the aviation industry is big business and extremely competitive. The aftereffects of COVID-19, the biggest global pandemic ever seen, are still being felt across multiple industries, and none more so than in the aviation industry. Today, it is more important than ever that airlines explore new ways of operating to save costs, maximise efficiency, and optimise their passenger experience to one that exceeds their rivals.

Technology of all kinds is constantly evolving and improving in all walks of life, and it is undeniable that new innovations can help vastly improve productivity. Digital check-in solutions which help reduce queue waiting times and automated scanning stations at passport control are commonplace as airlines continue to adopt a multitude of technology to improve their ways of working.

Total Cost of Ownership (TCO) is a huge factor in technology, and with digital aviation kiosks which are focused on performing up to 12 functions, the overall TCO of our kiosks is significantly less than that of other technology companies. Flying millions of passengers around the world is expensive, and with increasingly high customer expectations, airlines are under pressure to make the flying experience better and cheaper.

We believe in making technology more accessible for all and our award-winning digital aviation kiosks introduce an array of benefits that help companies overcome a multitude of sticking points in their user journey.

Benefits of Adopting Digital Travel Kiosks

We build world-class modular digital solutions for a wide range of users in the aviation and travel industries. With over 10 years of experience and expertise in the kiosk industry, we understand a wide range of complex problems. We have proven examples of how we deliver innovative IoT solutions that create an exceptional and unforgettable experience for our clients’ passengers.

Our digital kiosks are at the forefront of innovation and feature cutting-edge technology. We’re therefore confident that adopting digital kiosk technology will help you overcome a wide range of pain points by transforming your passenger experience, maximizing efficiency, and ultimately increasing your revenue. Benefits include:

  • Boosting productivity – Self-service kiosks reduce queuing and enable multiple tasks to be completed at once, enabling staff to be redeployed to carry out more high-level roles.
  • Increased revenue – Purchasing is encouraged through customer interaction with offers and promotions displayed on the user interface.
  • Maximised efficiency – Human error is removed, and a more streamlined process is implemented, allowing for the collection of data and the saving of resources.
  • A transformed passenger experience – Intuitive, self-service interfaces enhance staff and customer interaction with your business.
  • Accessibility – kiosks are made accessible to all being ADA and DDA compliant.
  • Personalisation – customer user journeys can be tailored to provide unique and personalised services.

Four different models of airline kiosk at an airport terminal

User Cases

Our sleek and intuitive state-of-the-art designs won us the Queen’s Award for Enterprise in 2021 for our excellence in international trade. Our decades of design and manufacturing experience and our passion for innovation enable us to deliver high-level customer service to businesses of all sizes worldwide.

With endless user cases, our digital solutions have become a popular choice within the aviation sector helping maximise the customer experience through:

Self-service check-ins at the airport – Providing a full solution from check-in to the printing of boarding passes and baggage labels, this service allows the customer to move with speed through the check-in process.

Baggage drops – Once checked in and allocated with a baggage tag, customers can simply drop bags on the self-service belts, scan the bag tag with a handheld or embedded scanner, and check their luggage in.

Passport scanners – Managing passenger flow and keeping the customer moving, passport scanners capture data and provide increased security measures such as biometrics for border control.

Wayfinding and Information – Offering intuitive information points to the weary and often rushed traveller, wayfinding kiosks and information kiosks can help display useful information.

Retail solutions – Kiosks can be used to provide point-of-sale purchases, providing digital loyalty solutions to enhance and cement the customer relationship.

imageHOLDERS modular design allows our kiosks to be future-proof with a reduced Total Cost of Ownership (TCO.) Our kiosks can be tailored to evolve with your customer’s needs and can be adapted to best suit what fits your airport. Whether that be for increased border control security through the use of biometrics or being used as a visitor management solution for health and safety. Our solutions are fully accessible, as we constantly evolve with technology, enabling the best user journey for all of our customers.

This article was originally published by imageHOLDERS.


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42C Cobham Rd
Ferndown Industrial Estate
Wimborne BH21 7QG


Call: +44 (0)1202 892863

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