Latest Passenger Services News

Amsterdam Airport Schiphol Pilots Autonomous Mobility Vehicles

Amsterdam Airport Schiphol and Axxicom Airport Caddy are testing WHILL's autonomous mobility vehicles to transport passengers.

Lagardère Becomes Costa’s Master Franchise Partner in Poland

By adding Costa Coffee’s network of stores, Lagardère Travel Retail doubles the size of its food service operations in Poland.

Qatar Airways Introduces Electronic BAGTAG Service

Qatar Airways has become the first airline in the Middle East to offer electronic BAGTAG services to its passengers.

The First Automated Store at Brussels Airport

Lagardère Travel Retail Belgium and Atos have joined together to develop the first fully automated duty free store in Brussels Airport.

Nashville International Airport Opens Grand Lobby

On 24 January, Nashville International Airport (BNA) welcomed its first passengers through its new Grand Lobby facility. 

India: Chennai International Airport to Offer Metro Station Check-In

The Airports Authority of India has announced that check-in for Chennai International Airport will soon be available at metro stations.

Costa Rica: VINCI Airports Installs Pedal-Powered Phone Chargers

VINCI Airports has installed pedal-powered phone chargers at Guanacaste Airport in Costa Rica to reduce electricity consumption.

London: Luton DART Automated People Mover to Open This Year

Phoenix Sky Harbor Opens PHX Sky Train Extension

Phoenix Sky Harbor International Airport (PHX) has opened the final stage of the PHX Sky Train extension in time for busy holiday travel. 

PHX Opens Waymo Autonomous Vehicle Service to General Public

Phoenix Sky Harbor International Airport (PHX) has become the first airport globally to offer a driverless Waymo autonomous vehicle service.

Canada: Winnipeg Airport Implements Autonomous Wheelchair Service

Winnipeg International Airport has become the first in North America to implement WHILL and Scootaround's autonomous wheelchair service.

Metaverse Operations, Autonomous EVs and the Digital Economy

SITA's new report examines 12 emerging transport megatrends that will significantly morph the travel landscape by 2033.

Alaska Airlines Electronic Bag Tag Programme Goes Live

Alaska Airlines has become the first airline in the US to launch an electronic bag tag programme for its passengers.   

PIT Airport Trials Autonomous In-Terminal Delivery Vehicles

Ottonomy is testing autonomous delivery vehicles at Pittsburgh International Airport (PIT) as part of a pilot with xBridge innovation hub.

Paris Airports to Install Over 100 Auto Bag Drop Machines

More than 100 Auto Bag Drop (ABD) machines for ICM Airport Technics will be installed at CDG and ORY airports in Paris.

How Your Industry Benefits From A Visitor Management Kiosk

imageHOLDERS explains how different industries currently benefit from the use of its self-check-in kiosks.

5 Ways Visitor Management Kiosks Optimise Your Business

imageHOLDERS explores five effective ways different sectors rely on the use of unique visitor management systems.

SITA - Why We Must Deliver Universal Digital Travel

Jeremy Springall, SITA Senior Vice President of Border Management, explains the importance and benefits of universal Digital Travel.

ZOOZ to Enable Ultra-Fast Charging for Rental Cars at LaGuardia Airport

ZOOZ Power has signed a binding MoU with a car rental services provider to pilot ultra-fast charging at LaGuardia Airport, New York.

IATA Announces Results of Global Passenger Survey

IATA has released results from its 2022 Global Passenger Survey, demonstrating that travellers prioritise convenience in the airport.

Ontario International Airport Opens Post-Security Areas to Non-Travellers

Ontario International Airport (ONT) has launched ONT+, a new programme that allows non-travellers to access post-security areas.

PANYNJ and Navya Deploy 2 Autonomous Shuttles at JFK

PANYNJ and Navya are deploying two autonomous shuttles at the JFK Aqueduct Parking Lot during a 3-day platooning demonstration.

Delta and Joby Aviation to Offer Home-to-Airport eVTOL Transportation

Delta Air Lines has partnered with Joby Aviation to deliver a home-to-airport eVTOL transportation service to Delta customers.

Smiths Detection Launches Open Architecture Initiative

Smiths Detection has announced the ‘Ada Initiative’, driving forward the development and implementation of responsible Open Architecture.