by Airport Industry-News
25 Jan 2022
China’s Airlines and Airports Prioritize Tech to Improve Efficiency and Passenger Experience amid COVID-19 Pandemic
Airlines and airports in China are leading the way globally in automating the passenger journey, with 100% of airlines saying they are investing in upgrading their passenger management systems. In particular, the industry is focused on introducing biometrics at more touchpoints across the journey and streamlining the management of health documentation in the wake of the COVID-19 pandemic.
According to SITA’s 2021 Air Transport IT Insights, Chinese airlines and airports are continuing their push towards digitalization to support operational efficiencies, streamline the passenger journey, and cater to health & safety concerns. Sustainability has also emerged as a priority, with Chinese airlines and airports exploring strategies to conserve energy and otherwise reduce environmental impacts.
A large majority of Chinese airlines (91%) and most airports (68%) expect to spend the same or more on IT in 2022 compared to 2021. A full 100% of airlines are directing these investments towards upgrading their core passenger management systems by 2024. Solutions for aircraft maintenance, a new priority for this year, are also attracting investments from 100% of airlines over the next three years as they look to further boost operational efficiency through digitalization.
Chinese airports, which have been ahead of the global curve in the implementation of passenger self-service, are reinforcing their commitment to a seamless, low-touch passenger journey. Applications to provide digital passenger services (90%) and touchless solutions for both passengers and staff (88%) remain high priorities for the next three years. Airports are also investing ambitiously in the biometric-powered journey, with 86% planning to have self-boarding gates using biometrics only in place by 2024, and 58% planning a secure single biometric token across all touchpoints.
A key consideration for the seamless passenger journey in the age of COVID-19 is the automation of passenger health certificate verifications. While 80% of Chinese airports and 75% of airlines relied on manual health checks performed by staff in 2021, a significant number expect to have mobile app-enabled health checks (75% of airlines and 39% of airports) or kiosk-enabled checks (31% of airlines and 34% of airports) in place by 2024.
While artificial intelligence remains high on the list of emerging technologies prioritized by airlines (87%), business intelligence (BI) jumped significantly in priority (63%), reflecting a further focus on tracking operations to maximize efficiencies. 73% of airports are also investing in BI, with A-CDM (Airport Collaborative Decision Making) and flight operations being the top areas of application.
“The lasting effects of the COVID-19 pandemic have created a challenging operating environment for Chinese airlines and airports. Despite these constraints, China’s airlines and airports are affirming their commitment to technology as the way forward to support a safe and seamless passenger journey amid new health demands. Technology will enable the industry to respond to rapid shifts in passenger traffic and travel regulations, and promote cost savings through newfound operational efficiencies.”
The report findings show that both airlines and airports in China are steadily increasing their IT sustainability budgets. They are examining how to lessen the energy consumption and other environmental impacts of their operations at a time of accelerated digitalization. Over the next three years, more than half of airlines and airports plan to shift their data centers from dedicated infrastructure to an energy-efficient cloud.
Most airlines also plan to implement selection criteria for external data center providers that favor sustainability, and nearly half plan to implement IT life cycle management controls promoting the re-use, repair, and remarketing of equipment. Meanwhile, airports are taking advantage of advances in smart building technology and automation, with nearly all expecting implementation by 2024.
This article was originally published by SITA.
At a Future Mobility Sector Day, Petalite argued that the industry needs an increased focus on charging infrastructure for electric aircraft.
Farnborough Airport has appointed McLaughlin & Harvey and Gebler Tooth to design and construct its new 55 million GBP Domus III hangar.
Smiths Detection has begun installing 30 HI-SCAN 6040 CTiX carry-on baggage screening systems at Leonardo da Vinci International Airport in Rome.
Nashville International Airport (BNA) has unveiled its new monument to welcome passengers and celebrate the airport's ongoing success.
LAWA has placed the final structural steel beam for Los Angeles International Airport's (LAX) Automated People Mover (APM) stations.
Agility has finalised its acquisition of John Menzies PLC and will combine the company with its National Aviation Services (NAS) business.
According to SITA research, passengers want to embrace mobile, biometric, and touchless technologies to make their journeys easier.
Tampa International Airport (TPA) has launched a new rental service to provide baby equipment for families travelling with young children.
Sydney Airport has opened Australia’s first in-airport hotel in the Terminal 1 International Arrivals hall.
LAX has unveiled the first Automated People Mover (APM) train car that will transform how passengers travel to and from the airport.
Oakland International Airport (OAK) has purchased five BYD electric buses to shuttle passengers between its parking facilities.
Slovenia Control, ANSP for Slovenia, has selected Frequentis to upgrade the software of its Safety Nets for area and terminal control.
VINCI Airports has signed an agreement to purchase 29.99 percent of OMA, making VINCI the largest shareholder of the Mexican airport operator.
Dallas Fort Worth International Airport (DFW) has become the first airport to install Pluie's self-sanitising baby changing tables.
SITA has announced the launch of SITA eVisa and SITA Electronic Travel Authorization to meet the rapidly growing demand for digital visa systems.
PANYNJ and LaGuardia Gateway Partners have announced that the final elements of LaGuardia Airport’s Terminal B have now opened.
Auckland Airport has revealed detailed design plans for its upcoming 100-store retail centre, which is scheduled to open in 2024.
Philadelphia International Airport (PHL) is deploying a Nilfisk robot floor scrubber to enhance cleaning procedures across its terminals.
WheelTug has signed Spanish airline, AlbaStar as its Launch Customer for Europe to deploy the WheelTug electric taxi solution.
Following a 12-month pilot, Tampa International Airport (TPA) is implementing biometric screening technology at its departure gates.
London Stansted has completed a 12 million GBP (14.5m USD) refurbishment of its international departure lounge.
Charlotte Douglas International Airport (CLT) has announced that portions of its Terminal Lobby Expansion project will open on 27 July 2022.
The Greenville-Spartanburg Airport Commission has voted to further explore an automated transit network at GSP Airport.
Airservices Australia has contracted Frequentis for a Bypass Voice Communication System to be used in the new Civil Military Air Traffic Management System.
Alaska Airlines has announced it will become the first US airline to launch an electronic bag tags to improve check-in times at US airports.
Edmonton International Airport (EIA) and ZeroAvia are collaborating on developing hydrogen infrastructure.
At Farnborough International Airshow, the UK government released its Jet Zero strategy, mandating all airports to be zero-emission by 2040.
SITA discusses the evolution of baggage mishandling and the importance of maintaining effective baggage management processes.
Kansas City Aviation Department has unveiled updated branding to help unify operations across both airports in Kansas City.
Fraport has partnered with IT provider, NTT Ltd. to build Europe’s largest private 5G campus network at Frankfurt Airport (FRA).
Kaunas Airport, Lithuania's second-busiest civil airport, is to undergo major apron expansion, providing additional aircraft parking.
Malaysia Airlines has renewed its partnership with SITA for a comprehensive upgrade that will link its global operations to its hub in Kuala Lumpur.
Synect has installed digital communication displays throughout Orlando International Airport's new Terminal C.
The head of SITA’s Data Science and AI Center of Excellence, Montreal, explores the power of data for solving the air transport industry's challenges.
SEA and easyJet have signed a Letter of Intent to collaborate on implementing more sustainable airport operations in Milan.
The TSA and ACI EUROPE are collaborating to implement open architecture principles for security screening systems.
Los Angeles World Airports and Signature Flight Support are accelerating the adoption of unleaded aviation fuel at Van Nuys Airport (VNY).
Orlando International Airport (MCO) has unveiled design details for Terminal C, which is set to open in summer 2022.
The FAA has announced nearly 1 billion USD in funding from President Biden’s Bipartisan Infrastructure Law to improve US airport terminals.
The Region of Waterloo International Airport (YKF) has opened its newly constructed departures lounge as part of the terminal expansion.
Siemens Logistics has announced that it will focus its business on products for airport baggage and freight handling.
Farnborough Airport has become the first airport in the world to offer Sustainable Aviation Fuel (SAF) for the same price as Jet A1 fuel.
SITA’s 2022 Passenger IT Insights research highlights pent-up demand for both business and leisure travel emerging from the pandemic.
The Connecticut Airport Authority has cut the ribbon on the new ground transportation centre at Bradley International Airport.
CNAB has awarded Alstef Group a baggage handling upgrade project for Bucharest Henri Coandă International Airport (OTP) in Otopeni, Romania.
Work continues to progress on implementing Rail Baltica's new railway station at Riga International Airport (RIX) in Latvia.
Birmingham Airport (BHX) has announced it will invest in upgrading and expanding its security area by June 2024.
Cisco DNA Spaces not only improve wireless connectivity at Toronto airport, but also drive new experiences for its passengers and staff.
Dallas Love Field Airport (DAL) has completed the full reconstruction of Runway 13R/31L, its primary commercial runway.
The Moroccan Airports Authority, ONDA entrusts Frequentis Comsoft to upgrade their message handling and switching capability.
The CAA has published its Final Proposals for the maximum passenger charges at Heathrow Airport over the next five years.
AppDynamics, part of Cisco, provides real-time monitoring of Alaska Airlines' applications across infrastructure and technology.
Seven renovated pedestrian tunnels have reopened beneath the Lower Level Roadway at Chicago O’Hare International Airport.
Airbus has signed a MoU with Linde to work on the development of hydrogen infrastructure at airports worldwide.
Construction has commenced on the 28 million USD terminal expansion project at Chattanooga Airport in Hamilton County, Tennessee.
Zurich Airport has selected the winning design for its new Dock A terminal building, which will be built using sustainable wood.
SENEAM, the Air Navigation Service Provider of Mexico, has selected a turnkey VSAT network solution from Frequentis, in cooperation with ND Satcom.
On 21 June 2022, airport operator, Finavia opened a new centralised terminal at Helsinki Airport in Finland.
Phoenix Sky Harbor International Airport (PHX) has opened a new eighth concourse at Terminal 4, the airport's busiest terminal.
French Air Navigation Service Provider, DSNA has selected Frequentis to supply its state-of-the-art Remote Digital Tower (RDT) solution in France.
The Polish Air Navigation Services Agency has SITA to digitally transform air/ground communications and boost airspace traffic safety and efficiency.
Fintraffic Air Navigation Services (ANS) Ltd has enhanced its air traffic surveillance capability with a WAM system from Frequentis Comsoft.
Construction is ready to begin on JFK's new 9.5 billion USD Terminal 1 following the project's financial and environmental approvals.
SITA has signed a partnership agreement with Alstef Group to launch Swift Drop, a new self-bag drop solution.
The European Commission has approved easyJet's application to obtain 18 available take-off and landing slots at Lisbon airport.
To advance a sustainable future for the aviation industry, it remains crucial for airlines to continue decarbonising ground operations.
Frequentis and Metron Aviation will cooperate on projects of mutual interest in the fields of air traffic flow, arrival and departure management solutions.
SITA Flex-as-a-Service is a next-generation “beyond common-use” platform that allows airlines to provide a completely mobile experience to passengers.
The Passenger Terminal Expo is returning to Paris, France in 2022: find imageHOLDERS at the Neonode stand on 15th – 17th June.
Düsseldorf Airport has extended the use of their departure manager after seven successful years using the system in Düsseldorf’s A-CDM implementation.
Nashville International Airport (BNA) has announced a new 1.4 billion USD improvement and expansion plan, which includes two new concourses.
DAMM Cellular Systems invites you to visit them at Critical Communications World in Vienna, Austria from 21 to 23 June at stand F110.
Airservices Australia has selected Thales to launch an integrated drone surveillance trial at Sydney Kingsford Smith Airport (SYD).
Delta Air Lines and Misapplied Sciences are launching the first PARALLEL REALITY experience for customers at Detroit Metropolitan Airport.
Delta Air Line's new Terminal C has opened at LaGuardia Airport, marking the near completion of the entirely reconstructed airport.
Smiths Detection deploys high speed explosives detection systems into multilevel hold baggage handling system at Stuttgart Airport.
SITA are set to deploy airline technology to manage repatriation of lost items at Passenger Terminal Expo 2022.
NAV CANADA has deployed Intelligent Approach air traffic control technology at Toronto Pearson (YYZ) to reduce airport emissions and delays.
The Ready Return/Idle Storage building at LAX's Consolidated Rent-A-Car facility has been handed over to rental car tenants fro development.
As demand for train & air tickets grow, seamless integration of rail and airline systems provides a smoother journey for passengers.
PHL upgrading the entryways and exteriors of Terminals D and E to make them more attractive, energy efficient, and safe.
AAHK has announced that a renewed aerodrome licence for HKIA and its third runway has been issued by the Civil Aviation Department.
Siemens Logistics has announced it will present its latest innovations for improved airport baggage handling at Passenger Terminal EXPO 2022.
The Government of Canada is collaborating with airports and airlines across the country to reduce passenger wait times.
Gatwick Airport has announced a focused statutory public consultation on plans to bring the Northern Runway into routine use.
Global Mobility Call will take place on 14-16 June 2022 and will be key in globally redefining sustainable mobility.
With more passengers seeking sustainable travel, airports and airlines will need to respond to these demands to keep up in a highly competitive industry.
Blast Delectors, Inc. celebrates 65 years as a global leader in the design, manufacture, and supply of jet blast deflectors and ground run-up enclosures.
AA2000 is implementing Veovo's Passenger Predictability at two Argentinian airports to optimise operations and improve passenger flow.
OAK has completed Phase 1 of its Airport Perimeter Dike Improvement Project to provide protection against flooding and rising sea levels.
The global mishandled baggage rate has spiked by 24% as the industry recovers from the pandemic, according to the SITA Baggage IT Insights 2022.
PANYNJ has announced the concessions lineup for Newark Liberty International Airport's new Terminal A development.
Work is set to resume on Changi Airport's Terminal 5, following a previous pause due to the impacts of the COVID-19 pandemic.
Details of San Antonio International Airport's (SAT) 2.5 billion USD Terminal Development Program (TDP) have been announced.
Rome Fiumicino International Airport/ Leonardo da Vinci Airport (FCO) has inaugurated its new boarding area A facility.
ICAO and the MEVA III Member States have contracted Frequentis to continue the management of its satellite network services until 2025.
Miami International Airport will soon be launching biometric boarding technology to improve the boarding process for international flights.
CLT has announced that construction is underway on Phase II of its Concourse A Expansion project, which is scheduled for completion in 2023.
Qatar Civil Aviation Authority (QCAA) has selected Frequentis to upgrade its existing VCS and modernise its air traffic control (ATC) tower operation.
Use the form opposite to get in touch with SITA directly to discuss any requirements you might have.