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Accessibility Equipment
Accessibility equipment includes specialist solutions that enable passengers with reduced mobility to move through airport terminals and board or leave aircraft. This covers ambulifts, PRM boarding ramps, wheelchair lifts, aisle chairs, mobility aids, tactile wayfinding systems, induction loop systems, accessible lifts and escalators, and adapted seating or toilet facilities. The category also includes PRM transport vehicles and equipment used at check-in, security and gate areas to assist with passenger movement within the terminal.
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Biometrics & Identity Management
This category contains suppliers and news focused on identity verification technologies, particularly those that use biometric data or digital ID platforms.
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Check-In & Security
The check-in and security category features suppliers who provide products and services relating to this aspect of passenger handling, such as those providing check-in kiosks or scanners. The products & services in this section relate to the physical and procedural systems that move passengers through the airport.
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Passenger Counting
Passenger counting and monitoring passenger flow at airports are related processes used to manage and optimise passenger traffic through airport terminals. Passenger counting involves accurately tracking the number of passengers entering or exiting an airport at any given time. This data is typically collected through a combination of manual and automated methods, such as ticket sales, check-ins, boarding passes and sensors. The data is then used to help airport operators allocate resources, identify congestion points and improve passenger flow. Monitoring passenger flow is the process of tracking how passengers move through an airport terminal. This includes tracking how long it takes for passengers to pass through security checkpoints, how long they wait in line at ticket counters or baggage check-in areas, and how long it takes for passengers to board or disembark from planes. This data is used to identify bottlenecks, optimise passenger flow and improve the overall airport experience for travellers. By combining passenger counting and monitoring passenger flow, airport operators can make informed decisions about staffing levels, security requirements and facility upgrades. This data also helps operators identify areas where congestion is likely to occur and take proactive measures to prevent delays or bottlenecks. In addition, analysing passenger flow data over time provides valuable insights into how passenger traffic is evolving and what changes may be needed to better serve the needs of travellers. The suppliers on this page provide passenger counting and passenger flow monitoring solutions.
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Passenger Information Technology
A directory of airport industry suppliers who provide terminal passenger information technology such as flight information displays and public address systems as well as all the latest news about the area.
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Passenger Services
This section is for suppliers who provide passenger services at airports such as business and conference facilities, currency exchange and banking services, and lounges, hotels and sleeping pods as well as retail facilities and food outlets.
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Wayfinding and Signage
Wayfinding and signage solutions enable efficient passenger movement through airport environments by delivering structured visual communication systems aligned with terminal layouts, operational requirements and regulatory standards. The category covers the design, production and deployment of static and dynamic signage, environmental graphics, digital wayfinding displays and interactive directories that support passenger flow, reduce congestion and enhance navigational clarity across landside and airside areas.
Passenger Handling News
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Flughafen Zürich AG Signs Concession Agreement in India
At the end of November 2019, Flughafen Zürich AG was selected as the preferred bidder for the new Delhi Noida International Airport in India…
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Edinburgh Airport Publishes COVID-19 Data on Website
The Airport has published COVID-19 Dashboards containing WHO data in a bid to allow passengers to make more informed travel decisions.
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First Airport on the U.S. West Coast Receives ACI Recognition
The FlyHealthy program at Seattle-Tacoma International Airport (SEA) has achieved a Global Health Accreditation from ACI.
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Gatwick Airport to Introduce Charges for Vehicles Using Its Forecourts
The revenue raised from the charges will help Gatwick to continue its recovery from the economic impact of the COVID-19 crisis.
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‘LAX Order Now’ Expands Mobile Ordering, Payment and Pick-Up
Guests at LAX can now use their mobile device to order food and beverages from restaurants throughout the airport’s terminals.
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Hamad International Airport Trials Solution for Safe Self Check-in and Baggage Drop
Qatar’s HIA has launched it's testing of happyhover™ and SITA Mobile Solution technology for contactless self-check-in and baggage drop.
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Over €100 Million Spent on Budapest Airport Development
The Budapest Airport developments make travel faster and more convenient, while maintaining a high level of safety and security.
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CVG Airport Introduces Sustainable Water Stations
CVG Airport installed two Drop Water stations for passengers fill their own water bottles or purchase a drink in a 100% compostable containe…
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San Antonio International First to Deploy Virus Defeating Xenex Robot
The Xenex LightStrike robot is the only UV room disinfection technology proven to deactivate SARS-CoV-2 – the virus that causes COVID-19.
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Collins Aerospace Reveals Contactless Check-In and Baggage Drop Offering
The new solution from Collins Aerospace enables passengers to use their phones to control airport kiosks - no app installation necessary.
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Major Upgrades under Way at Teesside Airport Arrivals Hall
Teesside International Airport is becoming more welcoming than ever, with major renovation works taking place to transform the arrivals hall…
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Salt Lake City Department of Airports Unveils The New SLC
The Salt Lake City Department of Airports held an Unveiling Ceremony that revealed awe-inspiring, large-scale art installations.
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New Security Screening Technology at Miami International
Passengers at Miami using a security screening lane with a CT scanner will now be permitted to electronic devices in their carry-on bags.
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New Check and Fly App Provides Airport Health Measures
ACI World has launched a new smart phone app informing passengers about the health measures in place at individual airports around the world…
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Sharjah Airport Becomes the First Carbon Neutral Airport in GCC
Sharjah Airport has attained Level 3+ Neutrality accreditation, occurring when net carbon dioxide emissions over a full year are zero.
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Istanbul Airport Receives First ‘Airport Health Accreditation’ Certificate
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CLEAR Brings Touchless Screening to Nashville International Airport
CLEAR uses biometrics to confirm it’s really you and replaces the need to use traditional identification documents prior to air travel.
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Melbourne Airport’s Sustainable Solar Approach
A new solar farm at Melbourne Airport will have the capability to produce renewable energy to power all four terminals when turned on in 202…
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New Baggage Sorting Hall under Construction at Budapest Airport
New baggage sorting hall is under construction at Budapest Airport. Work is due to be completed by summer 2020.
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SITA Steps up Development of a Self-Sovereign Identity for Air Travel
SITA has ramped its commitment to developing a permanent digital identity for air travel by becoming a Premium Donor of the Sovrin Foundatio…
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The Helsinki Airport Development Programme Continues
The Helsinki Airport development programme continues as a new terminal 2 Is being built next to the old terminal building.
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Temperature Screening Equipment Now Being Trialled at Heathrow
Thermal screening technology is being trialled at Heathow to detect elevated temperatures of arriving passengers.
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Smiths Detection: Ultraviolet Light Killing 99.9% of Microorganisms on Baggage Trays
Smiths Detection announced the launch of its new ultraviolet light kits capable of destroying up to 99.9% of microorganisms on baggage trays…
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New Stansted Check-in Area with Gate Technologies
Across two phases, Gate Technologies designed and provided 32 new check-in counters and back walls for London Stansted.