Latest Passenger Services News
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Toronto Pearson Pilots AI-Enabled Waste Bin
Toronto Pearson International Airport has partnered with Intuitive AI to trial an AI-enabled bin that will help divert waste from landfills.…
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PHL Breaks Ground on SEPTA Platform Rehabilitation Project
Work is now underway on the SEPTA Platform Rehabilitation project at Philadelphia International Airport (PHL).
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Jamaica to Adopt SITA’s Digital Travel Declaration to Streamline Inbound Travel
Jamaica will adopt SITA’s Digital Travel Declaration solution allowing travellers to submit all documentation through one secure platform.
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Berlin Airport Launches BER Runway to Reduce Security Wait Times
Berlin Brandenburg Airport has launched its new BER Runway service, which allows passengers to reserve a time slot for T1 security.
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Travelex Offers ATM Click & Collect Currency at Heathrow Airport
Travelex has launched a Foreign Currency ATM click & collect service at London Heathrow Airport Terminal 5.
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TPA Launches Baby Equipment Rental Service
Tampa International Airport (TPA) has launched a new rental service to provide baby equipment for families travelling with young children.
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Sydney Airport Opens Australia’s First In-Airport Hotel
Sydney Airport has opened Australia’s first in-airport hotel in the Terminal 1 International Arrivals hall.
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DFW Installs Self-Sanitising Changing Tables in Terminal C
Dallas Fort Worth International Airport (DFW) has become the first airport to install Pluie's self-sanitising baby changing tables.
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Bradley International Airport Unveils New Ground Transportation Centre
The Connecticut Airport Authority has cut the ribbon on the new ground transportation centre at Bradley International Airport.
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SITA Flex-as-a-Service Helps Airlines Rapidly Scale Passenger Operations
SITA Flex-as-a-Service is a next-generation “beyond common-use” platform that allows airlines to provide a completely mobile experience to p…
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LAX Consolidated Rent-a-Car Facility Achieves Handover Milestone
The Ready Return/Idle Storage building at LAX's Consolidated Rent-A-Car facility has been handed over to rental car tenants fro development.
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Government of Canada Collaborates with Airports to Reduce Wait Times
The Government of Canada is collaborating with airports and airlines across the country to reduce passenger wait times.
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Amadeus to Deliver Self-Service Passenger Experience at Houston Airports
Houston Airports has partnered with Amadeus Flow to offer an enhanced self-service passenger experience at George Bush and William P. Hobby.
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Long Beach Airport Cuts Ribbon on New Ticketing Lobby
Long Beach Airport has cut the ribbon on its new 16,700-square-foot ticketing lobby and checked baggage inspection system facility.
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Apple’s Move to Support Digital ID for Travel Marks an Important Milestone on the Journey to Digital Identity
With Apple launching support for digital ID and mobile driving licenses (mDLs), the future looks bright and digital for a more seamless pass…
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King Khalid International Provides Sign Language Flight Notifications
King Khalid International Airport has become the first airport in the world to provide flight notifications in sign language.
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Phoenix Sky Harbor Launches Virtual Queuing System
PHX has launched PHX RESERVE, a virtual queueing system that allows passengers to schedule a time to enter the TSA Security Checkpoint.
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Changi Airport to Support Passengers with Invisible Disabilities
Changi Airport Group has launched new initiatives to create a more inclusive travel experience for passengers with invisible disabilities.
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Miles & More and Fraport Sign Strategic Partnership
Fraport AG is now a strategic partner of Miles & More and will be a co-publisher of the awards programme at Frankfurt Airport.
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Edmonton International Offers Aira Service for Visually Impaired Passengers
Edmonton International Airport has teamed up with Aira to provide online real-time assistance to passengers with visual impairments.
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Swissport to Provide Passenger Services for Eurowings at Cologne Bonn Airport
Swissport has won a major contract from Eurowings at the airline’s home base at Cologne Bonn Airport, for which will hire approximately 180 …
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Malta International Airport Awarded ‘Autism Friendly Spaces’ Quality Label
The ‘Autism Friendly Spaces’ quality label was created to support organisations in making experiences more accessible to persons who are on …
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John Glenn International Airport Awards First Transit Shuttle Contract
John Glenn Columbus International Airport has awarded First Transit a transportation shuttle contract for the airport's rental car facility.
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LAX Elevates Its Smart Parking Experiences with Terminal 1 Valet Services
Guests at Los Angeles International Airport (LAX) now have the option to valet park their vehicle in the garage across from Terminal 1.