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Accessibility Equipment
Accessibility equipment includes specialist solutions that enable passengers with reduced mobility to move through airport terminals and board or leave aircraft. This covers ambulifts, PRM boarding ramps, wheelchair lifts, aisle chairs, mobility aids, tactile wayfinding systems, induction loop systems, accessible lifts and escalators, and adapted seating or toilet facilities. The category also includes PRM transport vehicles and equipment used at check-in, security and gate areas to assist with passenger movement within the terminal.
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Biometrics & Identity Management
This category contains suppliers and news focused on identity verification technologies, particularly those that use biometric data or digital ID platforms.
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Check-In & Security
The check-in and security category features suppliers who provide products and services relating to this aspect of passenger handling, such as those providing check-in kiosks or scanners. The products & services in this section relate to the physical and procedural systems that move passengers through the airport.
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Passenger Counting
Passenger counting and monitoring passenger flow at airports are related processes used to manage and optimise passenger traffic through airport terminals. Passenger counting involves accurately tracking the number of passengers entering or exiting an airport at any given time. This data is typically collected through a combination of manual and automated methods, such as ticket sales, check-ins, boarding passes and sensors. The data is then used to help airport operators allocate resources, identify congestion points and improve passenger flow. Monitoring passenger flow is the process of tracking how passengers move through an airport terminal. This includes tracking how long it takes for passengers to pass through security checkpoints, how long they wait in line at ticket counters or baggage check-in areas, and how long it takes for passengers to board or disembark from planes. This data is used to identify bottlenecks, optimise passenger flow and improve the overall airport experience for travellers. By combining passenger counting and monitoring passenger flow, airport operators can make informed decisions about staffing levels, security requirements and facility upgrades. This data also helps operators identify areas where congestion is likely to occur and take proactive measures to prevent delays or bottlenecks. In addition, analysing passenger flow data over time provides valuable insights into how passenger traffic is evolving and what changes may be needed to better serve the needs of travellers. The suppliers on this page provide passenger counting and passenger flow monitoring solutions.
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Passenger Information Technology
A directory of airport industry suppliers who provide terminal passenger information technology such as flight information displays and public address systems as well as all the latest news about the area.
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Passenger Services
This section is for suppliers who provide passenger services at airports such as business and conference facilities, currency exchange and banking services, and lounges, hotels and sleeping pods as well as retail facilities and food outlets.
Passenger Handling News
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BNA to Close Center of Terminal Lobby as Expansion Continues
The Terminal lobby is being closed to facilitate the next phase of construction, bringing enhanced facilities to BNA’s central terminal.
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United Launches Virtual, on Demand Customer Service at Airports
United passengers will soon have access to a contact-free option to get real-time information and support at the airline's hubs.
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New COVID testing facility opens at Ireland West Airport
RocDoc has opened its new walk-through Covid-19 testing centre at Ireland West Airport, located in the Arrivals area of the Main Terminal.
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U.S. Customs and Border Protection Celebrates New Facility at Tucson
U.S. Customs and Border Protection facility has moved to a new location at Tucson International Airport following a $1.8 million renovation.
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London Stansted Unveils New Testing Facility
A full range of tests will be available to all passengers in a purpose-built testing facility inside the main terminal building at Stansted.
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PHL Launches Airport COVID-19 Testing Site with Jefferson Health
Jefferson Health, Ambulnz and Philadelphia International Airport (PHL) have announced a partnership to launch a COVID-19 testing program.
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Forecourt Access Charge Announced at Heathrow
The forecourt charge, expected to be around £5, is part of Heathrow's response to the £1.5bn losses incurred in 2020.
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Glasgow Airport Receives Top Ranking in CAA Disability Access Report
Glasgow has received the highest ‘Very Good’ rating from the UK Civil Aviation Authority for disability access for the second successive yea…
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How Kiosks Will Make It Safer to Travel after COVID-19
Global travel will return, but the way we travel will be considerably different. imageHOLDERS outline how kiosks can make travel safer.
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New Airport Testing Service to Get Newcastle Flying Again
Newcastle Airport is working with two local COVID-19 testing companies to provide quick and affordable tests to passengers.
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Prague Airport Receives ACI Airport Health Accreditation
The steps taken by Prague in response to COVID-19 have lead to the issuance of the international ACI Airport Health Accreditation.
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New CT scanner installed at Daytona Beach International Airport
TSA has begun using a state-of-the-art CT scanner in the security checkpoint at Daytona Beach International Airport (DAB.)
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ParkIT Powers New Manchester Airport Contact-Free Valet Car-Park
ParkIT has completed its latest implementation at Manchester Airport, offering a fully automated and self-service experience.
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Denver International Completes the First New Gates in Expansion
Denver International Airport has unveiled four new gates on the west side of Concourse B. The expansion will add a total of 39 new gates.
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MIA Latest to Deploy Simplified Arrival for International Passengers
MIA and CBP announced the airport-wide expansion of Simplified Arrival – the international arrival process that uses facial biometrics.
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Akron-Canton Debuts $37 Million Gate Modernization
The Akron-Canton modernization project, is the final element of a 10-year, $115 million capital improvement campaign.
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LAWA, Delta Accelerate LAX Terminal Transformation
Construction of the Sky Way project is estimated to be 18 months ahead of schedule, due to low passenger traffic at LAX.
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United Airlines Now Using Clorox® to Disinfect Terminals
The electrostatic spraying system's disinfecting solution is EPA-approved to kill SARS-CoV-2, the virus that causes COVID-19.
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SFO Postpones Additional Construction Projects
As a result of reduced passenger activity and revenues caused by the COVID-19 pandemic, SFO has announced plans to postpone constructions.
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ACI World Publishes Airport Security Risk Assessment Handbook
The Airport Security Risk Assessment Handbook assists airports in understanding threats, assessing risks and allocating resources.
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Orlando International to Assist Travelers with Hidden Disabilities
The Sunflower Lanyard program debuted today at MCO, providing an extra layer of assistance for those coping with hidden disabilities.
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Bristol Airport Announces Plans for Substantial Improvement
Bristol Airport has announced plans to bring forward the construction of a multi-million-pound Public Transport Interchange (PTI) facility.
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E-Boarding Live for International Passengers at GMR Hyderabad
GMR led Hyderabad International Airport is now the first and only airport in India to offer truly end-to-end paperless E-boarding.
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Global Recognition For Dublin Airport’s COVID-19 Safety Measures
Dublin Airport is now a member of the Airport Health Accreditation programme with efforts have being formally recognised by ACI World.
